Training News


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  • Organizations Find Great Value in Extended Enterprise Learning
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    Learning for non-employees and remote and distributed employees now accounts for more than half of learning, Brandon Hall research shows, and 40 percent of organizations are charging for this content.Article Author: By David Wentworth, Principal Analyst, Brandon Hall GroupLearning—traditionally a cost center—is increasing in value through extended enterprise learning, Brandon Hall Group’s 2017 Extended Enterprise Learning Study reveals. Learning for non-employees and remote and distributed employees now accounts for more than half of learning, the research shows, and 40 percent of organizations are charging for this content, with almost one-third of organizations recouping more than half of their learning management system (LMS) costs. The research also shows further tangible, as well as intangible, benefits from extended enterprise learning that raise learning’s overall value. Extended enterprise audiences are those that reside outside the headquarters or specific locations of an organization. They can include remote or distributed employees, as well as non-employees such as customers,... Read more »
  • 2017 Can Still Be a Milestone Year for Women—Quality Digital Learning Is Key
    At the core of initiatives such as Women in Action is learning—through meaningful, substantive yet digitally accessible content for today’s mobile, on-the-go yet substantive insight-seeking learner.Article Author: By Tara O’Sullivan, Chief Creative Officer, SkillsoftMy 11-year-old daughter came home several weeks ago with a homework project: “Pick your favorite explorer.” Her instructor had given her a list of options to choose from—a laundry list of men. Not one was a woman explorer. Mind you, this is 2017 Ireland—we had just had a big ceremony celebrating LGBT rights. And here my daughter was sent home with a list of blokes. Knowing full well the list could have been entirely filled with incredible women explorers in world history—everyone from Amelia Earhart to Jane Goodall, the list goes on—I took my daughter aside and encouraged her to defy the rules: Choose a woman anyway. She ended up doing her project on world-renowned explorer Isabella Bird who... Read more »
  • Building a Culture of Volunteerism
    Strategies CSAA Insurance Group, a AAA insurer, used to raise its volunteerism rates over three years from 35 percent to 98 percent.Article Author: Danielle Cagan, Vice President, Corporate Communications and Public Affairs, CSAA Insurance Group, a AAA insurerDespite countless studies showing significant business benefits of employee volunteerism and diligent work to build strong programs, participation rates in well-run corporate volunteerism programs tend to hover around 35 to 50 percent. Last year, CSAA Insurance Group, a AAA insurer, achieved a record-breaking employee volunteer participation rate of 98 percent. We often are asked for insights on how we did it. That is, how can a company integrate community service into its culture? At our foundation, CSAA Insurance Group is a values-based company that cares about AAA members and the communities we serve. This is key to the success of our corporate volunteer program. In addition, we leveraged several important strategies to raise our volunteerism... Read more »
  • Training Top 125 Best Practice: BLOOM at Blue Cross & Blue Shield of North Carolina
    On-demand media management system BLOOM (Blue Learning Opportunities On-demand Media) enables and encourages employees to be effective learners, rather than passive consumers of multimedia content.Article Author: Edited by Lorri Freifeld As a key tool to make micro-learning available to its employees, Blue Cross & Blue Shield of North Carolina’s Enterprise Learning & Development (EL&D) implemented an on-demand media management system called BLOOM (Blue Learning Opportunities On-demand Media), which enables and encourages employees to be effective learners, rather than passive consumers of multimedia content. BLOOM succeeds in helping employees find the right answers, enables employees to create and critique multimedia content, and provides opportunities to practice new skills back on the job. BLOOM’s engaging knowledge exchange is an effective many-to-many communication channel for the enterprise. Program Details BLOOM provides: An enhanced just-in-time learning experience using a categorized, tagged, and searchable video knowledge base Opportunities that encourage critical knowledge transfer and best practice sharing across the enterprise Increased... Read more »
  • Getting Gender-Balanced Leadership: How to Help Your Organization
    Getting and keeping women in business leadership requires a significant culture shift.Article Author: Melissa Greenwell, Executive Vice President and Chief Operating Officer, The Finish Line, Inc. It’s interesting to observe how we strive for gender balance in our personal lives. Couples who have three boys try once more for a girl, or vice versa; when they have one of each, they’re generally content to stop, knowing they’ll get the opportunity to raise both genders. But in the workplace, we find it uncomfortable to talk about gender balance and why we might want a certain mix of men and women on a team. We find it even more difficult to talk about how to do that. Most organizations focusing on getting more women in leadership start by creating a women’s leadership initiative or affinity group. Quite frankly, that’s way down on the list of things you should do. While such initiatives bring some benefit... Read more »
  • Training Leaders to Think Strategically—What’s Missing?
    Advances in personality and strength psychology need to be integrated into strategic thinking training.Article Author: Dr. George Watts, Chairman, and Laurie Blazek, President and CEO, Top Line Talent“Thinking strategically” is an attribute boards stress in CEO selection. Senior executives also understand that there is a premium placed on professionals who add strategic value. If it’s generally accepted that this is an important skill for success, why does research show that only 7 percent of executives are viewed as strategic? Could it be that training misses the mark? How is “strategic thinking” being taught today? Top business schools are substantially different in their approach—each has their preferred curriculum. In the corporate world, companies spend millions on training with the hope of developing strategic thinkers. But present day training is surprisingly similar to what took place 2,500 years ago in ancient Greece. An instructor presents; everyone listens to and studies the same material. This... Read more »
  • How Culturally Diverse Is Your Company?
    Author: By Margery WeinsteinThe older you are, the more stuck in your ways you become is the classic belief about how people evolve—or stop evolving at a certain point. So if you grew up in a homogenous community, it’s likely that when you’re a middle-aged, or older, person, you will still feel most comfortable in homogenous settings, including the workplace. Creating a diverse workplace in terms of race, ethnicity, and gender is hard enough. Now, I’ve realized, it’s also important to have a company that embraces cultural—and financial—diversity. In other words, do all of your employees, regardless of race and ethnic group, look like they come from the same neighborhood? A new study from leadership development and training company Fierce shows that it’s the youngest employees who may be leading the way in creating a more diverse workforce. “More than 40 percent of survey respondents believe their organization would benefit from greater diversity.... Read more »
  • Ensuring a Harmonious Work Environment
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    The “DISTURBED” framework for curtailing employee rage situations.Article Author: By Murad S. Mirza Organizations are complex entities, and each is governed by a unique set of dynamic circumstances that include both the controllable and uncontrollable factors. One of the key controllable aspects is employee well-being, which is a significant aspect of the overall equation for corporate success. Any undesirable shift in employee behaviors at the workplace can be a sign of simmering misgivings that can manifest at unpredictable times and have the potential to seriously damage the employer brand in addition to critically disrupting workplace harmony. Therefore, it is imperative that organizations manage any “employee rage” situations effectively and efficiently as an important part of operationalizing their talent management strategies. This article focuses on providing a systematic approach to mitigating employee rage situations, e.g., visible anger, demonstrative frustration, verbal discontent, virulent online postings, displayed aggressiveness, vented disagreements, violent confrontations, demeaning behavior,... Read more »
  • Best Practices for Reactively and Proactively Gaining Access to Executive Decision-Makers
    A seller’s entry point into an organization goes a long way toward determining success or failure in buying cycles. Article Author: John Holland, Chief Content Officer, CustomerCentric SellingAccording to the 2016 CCS Index, the overwhelming majority of salespeople report gaining access to higher levels is still the top selling challenge. This has been the top challenge for three years in a row, according to the CCS Index published by CustomerCentric Selling. Failure to get to the right levels often means sellers must rely upon internal people doing the selling to get decisions made—never an optimal situation­. As I see it, there are two ways to initiate new opportunities: Reactively by waiting to be contacted. Inbound “buyers” are usually at lower levels doing product evaluations, have looked at multiple vendor Websites, and believe they have a good idea of what their requirements are. Proactively by trying to uncover latent needs of buyers who weren’t looking. While a challenging task, sellers... Read more »
  • How to Turn a MOOC into a SPOC for On-Campus Students
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    Unlike Massive Open Online Courses (MOOCs), Small Private Online Courses (SPOCs) aren’t aimed at replicating classroom education, but rather complementing it through blended learning and flipped classrooms.Article Author: By Dasha SokolovaA few years ago Massive Open Online Courses (MOOCs) brought a revolution to education, freeing knowledge from the restrictions of traditional brick-and-mortar classrooms and making it available for free. As a result, millions of people from all over the world have a chance to take professional courses and even get degrees without actually attending universities. But what about on-campus students? Should they take MOOCs, too? The controversy between traditional and online learning seems to be resolved by SPOCs (Small Private Online Courses). As can be understood from its name, a SPOC is provided to a limited number of students and offers tailor-made material. Unlike MOOCs, SPOCs aren’t aimed at replicating classroom education, but rather complementing it through blended learning and flipped classrooms.... Read more »
  • Civility, at Least in the Workplace
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    The stress from the lack of civility in the political spectrum can easily find its way into the workplace. Learn how to avoid the Incivility Vicious Cycle.Article Author: By Peter Post, Director, The Emily Post InstituteIt’s been a trying past year or so. Unfortunately, the stress from the lack of civility in the political spectrum can easily find its way into the workplace. That is not good for business. In the world of business, you don’t get to choose your office mates. You arrive at work on that first day and most likely don’t know anyone, or one or two people at best. Your colleagues may or may not be people you agree with on a whole host of social and political issues, not to mention personal habits and ways of interacting. Yet, somehow, you all have to get along. Unfortunately, the recent divisive political landscape can exacerbate the potential for disagreement, which... Read more »
  • Being in the Moment on the Job
    Is the current mindfulness focus a fad or an innovative training and personal development exercise?Article Author: By Roy Saunderson, Chief Learning Officer, Rideau’s Recognition Management InstituteMany health and wellness programs today are incorporating what is called mindfulness exercises into their offerings. Considering the fact that mindfulness training is taught and practiced at companies such as Google, Salesforce, Aetna, Goldman Sachs Group, Blackrock, and Bank of America, you realize this must be pretty big stuff. I recently used a wellness app that made sure I daily ate the right foods, drank the right amount of water, and exercised, plus cued me to take two or three moments a day to do deep breathing and reflect on some meditative messages. Nearly 25 percent of employers in 2016 offered mindfulness training, and this number could double in 2017. These training sessions typically are priced between $500 and $10,000 for large group sessions. An estimated $1 billion to... Read more »
  • Questions You’re Afraid to Ask
    Make a commitment to spend just five to 10 minutes each day exploring one of these questions and jotting down the beginnings of answers. Doing so will create momentum that in six months provides answers, plans, projects, and programs that get implemented.Article Author: By Bob Pike, CPLP Fellow, CSP, CPAE-Speakers Hall of FameEveryone—including me—has questions they are afraid ask. But instead of asking ourselves hard questions and dealing with the answers, we often find ways to bury the questions temporarily. They are still there, however. And every once in a while, they rear their ugly heads until we suppress them again, often by getting busy (or busier). So what are you choosing for 2017? Here are some choices you can make, and I challenge you to do so: As training and performance consultants— whether internal or external—what are the questions you are afraid to ask? Here are some possible examples: Perhaps you have... Read more »
  • Do You See What I’m Seeing?
    Leveraging technological advances to bring learning to the point of application—when it is needed most.Article Author: By Neal Rowland, PMP ITIL Expert, PMI-ACP, Lead Crowd Surfer, The Crowd Training, and Curriculum Manager, Plex SystemsYou stare at your work. You are uncertain what to do next. Working on the manufacturing shop floor, you are assigned to a work center to assemble parts, and something has gone wrong. You had formal training on this type of situation weeks ago. It was an interesting class with a knowledgeable instructor that went over a lot of information. But now you are lost. Staring blankly at what is going on in front of you, you desperately search your memory to recall what it is you were supposed to do. Now you are starting to panic! We are all aware of the research around the degradation of training recall over time. I am certain you can think of... Read more »
  • The Promise and Peril of Big Data
    Are leaders paying appropriate attention?Article Author: By Tony O’Driscoll, Global Head, Strategic Leadership Solutions, Duke CEAs the amount of data that surrounds our private and professional lives has grown from a trickle to a torrent over the last few decades, the ability to discover correlations through computation and analytics holds significant potential to deliver value. Want to shave more pennies off the supply chain dollar? Simple. Just pool the data sets and work over the aggregated set to reveal its cost-saving secrets. Want to know what three items are most likely to indicate credit-card fraud? No problem. Just crunch the transaction data the right way, and—presto—Champagne, razors, and diapers are leading indicators of a stolen card. Want to find out how many teenagers there are in Durham who would like to go to a Twenty One Pilots concert? Facebook can tell you. As the volume, velocity, and variety of data increases within and... Read more »
  • Measuring Outcomes of Bias Training
    A recent survey of 2 million employees and managers who voluntarily left their job due to unfairness found that such turnover cost corporations more than $64 billion.Article Author: By Neal Goodman, Ph.D., President, Global Dynamics, Inc.Bias training often is seen as a waste of time and resources since there often are no quantifiable outcomes that demonstrate the value of the training. The unrealized rising expectations of diversity training can be demoralizing to the participants and fail to fulfill the organization’s reason for providing the training. Unconscious bias (UB)—also known as implicit bias and cognitive bias—training, if done well, provides the opportunity for managers to delve deep into the neuroscience of the inherent nature of their biases and those they manage, and learn how UB can hinder or enhance the overall success of their organization. Check out this previous Best Practices article on UB Training at: http://pubs.royle.com/publication/?i=215708&p=64. Unconscious bias training should provide exercises that... Read more »
  • Focus on El Salvador
    Management, supervision, technical training, and English as a Foreign Language programs are all needed in El Salvador.Article Author: By Dr. Neil Orkin, President, Global Training SystemsEl Salvador has a population of more than 6.1 million, and Spanish is the main language of its people. It has some of the most beautiful landscapes in the world. This is a country with more than 100 lakes, many volcanoes, lush green valleys, and diverse wildlife and nature. More than 150 orchids and close to 400 different types of birds have been identified. The paradox is that this country has been the victim of severe, destructive weather conditions. In fact, the area surrounding the capital city of San Salvador has experienced more than 10 earthquakes. These conditions have caused long-lasting damage to the land and serious hardships and loss of life for many citizens throughout this beautiful country. El Salvador’s citizens also have experienced violence, war, and... Read more »
  • Make the Most of MOOCs
    Five lessons to make your online learning courses what learners want them to be.Article Author: By Ingrid Urman, Head of Learning Experiences, TenarisUniversityThere is lots of talk about Massive Open Online Courses (MOOCs). Are they a revolution in education or just another online tool? While I don’t have the definitive answer to that question, we at Tenaris do have quite a bit of experience with MOOCs—we were the first company to join MOOC provider edX and we’ve spent the last four years creating MOOCs and their sister courses, SPOCs (Small Private Online Courses)—and we learned some lessons that might be useful for online learning in general. Born circa 2012, MOOCs are a groundbreaking learning technology. They give thousands, if not tens of thousands, of learners in different geographic locations the opportunity to simultaneously take an online course taught by a distinguished professor. They are usually free and open to all those interested. SPOCs keep... Read more »
  • "TIPS" For Training
    In this training methodology, TIPS stands for: Teach, Illustrate, Practice, Simulate (job function). The goal is to go from zero grounding to fluency without compromising quality as quickly as possible.Article Author: By J. Brooke Hoover, Vice President, HR Organizational Performance Department, Alorica, Inc.With all the latest and greatest training technologies, methodologies, and nuances out there—from variations of brain-based learning to generational characteristic linking—effective training still boils down to a simple process. That is, getting to the “do” as quickly as possible. I’ve reviewed and have regrettably implemented many training curricula that unfortunately posture and postpone this concept far too long. When you strip away the dogma of these “latest and greatest” training technologies and seek to capture the essence of effective training, you end up with a basic yet effective outcome: Learn it, practice it with guidance, then turn the desired behavior into habit. If you think about it, training is in... Read more »
  • Impact that Matters
    Using learning to deliver value inside and outside of your organization.Article Author: By Jessica Bargon, Talent Development Manager, DeloitteFor most chief learning officers (CLOs) and Learning & Development (L&D) professionals, making an impact on the broader community outside of their organization probably doesn’t make the list of top priorities. Most are grappling with the typical challenges of meeting lofty goals with a limited budget, producing talent with the right skills to meet organizational needs, and delivering value and impact to the business. But for Deloitte, making an impact and developing future leaders has proven to be a winning combination and one that has enabled us to deliver value both inside and outside of our firm. Today’s workforce—especially Millennials—is socially minded and motivated to make an impact that matters, and these attributes are at the core of the Deloitte culture. Our commitment to servant leadership has been demonstrated in many ways, from how... Read more »