Training News

  • How to Facilitate a Culture of Self-Driven Learning
    Critical steps organizations must take to give informal learning the active support necessary to drive successful performance outcomes. Article Author: Debbie Shotwell, Chief People Officer, Saba Software Research reveals that workers today spend an average 505 hours a year learning: 484 informally and 21 formally. So although a limited training budget might mean scaling back on the hours spent in seminars, classes, and workshops, that doesn't mean employees can't learn in other ways.  Informal learning empowers employees to go out into the world to find their own learning content. From podcasts to blogs to online videos, people have the power to learn in more ways and places than ever before. But while learners today have 24/7 access to technology-enabled, just-in-time learning, Learning and Development (L&D) leaders can’t just let it ride and expect results.  The Truth About Informal Learning                                            Informal, online learning has the power to grow individuals, the business, and the… Read more »
  • Training Top 125 Best Practice: Leadership Development at Valvoline Instant Oil Change
    The leadership development process starts at the senior technician level, a position that provides significant floor-level leadership and often covers shifts as the senior person in the store.Article Author: Edited by Lorri Freifeld Valvoline Instant Oil Change (VIOC) created a leadership development process to enable the expansion of the system by way of organic growth, new store builds, acquisitions, and franchise growth.  Training Details The process starts at the senior technician level, a position that provides significant floor-level leadership and often covers shifts as the senior person in the store. Before promotion to senior technician, team members undergo 220 hours of training focusing on key skills necessary for the position, including leadership and management abilities. The blended program includes a full-day “Leadership Bootcamp” experience, focusing on peer/subordinate relationships, coaching, floor management, delegating, problem solving, and the financial impact of supervision. Team members are promoted to senior technician after an interview with… Read more »
  • What’s Blocking Individual and Organizational Growth?
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    Mid-level leaders need to shift their mindset from “getting the work done through people” to “getting the work done with people in a way that builds their ability to do it themselves.”Article Author: Tom Roth, President and Chief Operating Officer, Wilson Learning Worldwide Every organization struggles to transform and grow its business. Whether changing the strategy, producing innovative products and services, leveraging new technology, or integrating new systems and processes, the single most important factor in successful strategy execution is the people. The critical question is: “Do you have an engaged workforce committed to growing and transforming the business?” Over the years, we have asked hundreds of individuals to think of a time when they were energized, engaged, and working at their best. What we heard may surprise you, but it may not if you stop and think about an experience in which you were working at your highest potential.  Five conditions… Read more »
  • Is Your Workplace Frictionless?
    Author: By Margery Weinstein The need for a frictionless customer experience has become a mantra at business conferences. It means, regardless of the business you are in—whether it is a restaurant, a hair salon, or a doctor’s office—eliminating everything that could cause annoyance or inconvenience.  For example, it might mean eliminating lines to check in by enabling customers to fill out forms ahead of time, and then, at the end of the customer experience, to get checked out by a customer service rep, who can do the transaction on a mobile device. The idea is to create a customer experience that is seamless, without unnecessary waiting or superfluous tasks—you never want to make work for your customers or inconvenience them. Not surprisingly, people now are talking about the frictionless workplace. The Age, out of Australia, published a piece on the topic last week by Adrian Taylor, who cites a survey that reveals we are wasting… Read more »
  • A Recipe for a Successful Content Strategy
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    8 key ingredients for creating high-impact learner experiences.Article Author: Enzo Silva, Learning Strategist; Kelly Rider, Global Head, Learner Experience Team; and Mark D’Aquin, Learning Solutions Architect and Strategist, SAP Most agree that the ultimate goal in today’s learning environment is to provide a relevant and meaningful experience by serving the right content to the right people at the right time. Success depends on having a solid plan we can execute on—a comprehensive content strategy. Content strategy refers to the planning, development, and management of content—as defined by Wikipedia. This involves tying organizational content to business goals and users’ needs.  Easier said than done, right? We need to start with a solid content strategy and a content asset mindset change—one that views content as a business asset with real strategic business value.  What’s the perceived value of your content? Are metrics such as uptake, completions, and satisfaction surveys proving the value of… Read more »
  • 5 Tips for Writing an Effective Employee Development Program
    An employee development program goes beyond helping your employees to become more effective and knowledgeable at work. In fact, its biggest achievement is that it works as an important motivator for your team.Article Author: James Scott One of the biggest assets a company has is its employees. Therefore, business owners need to offer them clear directions and help them improve their skills. When you invest in your employees’ development, you actually invest in your business. The more they expand their skills, the more your business will benefit. So by creating a development program for your employees, you create a win-win situation.  What is more, the employee development program is developed by the manager together with the employee. Therefore, this becomes an effective tool to help managers connect with their employees and get to know them better.  Here are five tips you can use to create an effective development program:  1. Analyze your… Read more »
  • 5 Tips to Effectively Use an ePortfolio in the Job Search Process
    An ePortfolio—also known as electronic portfolio—is a collection of artifacts, projects, documents, and other items that endorse an individual for specific knowledge, skills, and abilities.Article Author: Miko Nino, Ph.D., Training & Knowledge Manager, Virginia Tech You probably have heard about the need to have an ePortfolio, especially in Learning and Development (L&D). Several of the jobs you are trying to apply for actually might require you to create one. You spend hours brainstorming, designing, and collecting artifacts for your ePortfolio. And then when it is finally ready, you might still be wondering how you can make the best out of it and how it can be a powerful tool to land the job of your dreams.  An ePortfolio—also known as electronic portfolio—is a collection of artifacts, projects, documents, and other items that endorse an individual for specific knowledge, skills, and abilities. Each item in the ePortfolio tells the story of an… Read more »
  • Fostering Peer-Driven Knowledge Sharing
    To overcome a “fixed mindset” and drive open collaboration, organizations must enable a liquid enterprise layer.Article Author: Iain Scholnick, Founder and CEO, Braidio Last year, my company, Braidio, conducted a survey of 1,000 American office workers on the future of work. One of the most compelling stats that came out of that survey is that workers prefer collaboration, with 81 percent of respondents believing that peer collaboration helps their productivity, and 48 percent saying it’s their preferred method of learning at work. While this is the preferred method of learning for the majority of respondents, the survey found that knowledge isn’t being shared and captured as effectively as possible. To win in the future of work, companies need to embrace collaboration and cultivate an environment that breaks down the knowledge silos. The cost of having siloed information in your organization and not enough collaboration can be quite detrimental, especially with organizations that have… Read more »
  • Training Top 125 Best Practice: Getting into First Gear at Two Men and a Truck/International
    The 12-week training program, First Gear, helps take new franchisees from signing their Two Men and a Truck/International franchise agreement to opening their doors. This is done through a variety of methods, from phone calls and Skype conversations to role-playing, instructor-led events, and site visits.Article Author: Edited by Lorri Freifeld Local moving franchise company Two Men and a Truck/International created its 12-week training program, First Gear, to help take new franchisees from signing their franchise agreement to opening their doors. This is done through a variety of methods, from phone calls and Skype conversations to role-playing and instructor-led events.  Program Details Throughout the process, new franchisees are paired with a Field Training specialist to work with them through the First Gear timeline. This includes finding a location, purchasing trucks, and getting the proper authorizations.  Prior to the new location opening for business, franchisees are asked to attend two instructor-led courses: “Gearing… Read more »
  • The First Step Away from Undermanagement Is Making Management a Daily Habit
    The only way to improve performance as a highly engaged manager is to have regular, ongoing, one-on-one conversations with your employees as a way of staying in good management shape.Article Author: Bruce Tulgan, Founder and CEO, RainmakerThinking, Inc. If you were in poor physical shape, would you go for a 10-mile run? No. First, you might start training by taking a walk every day. After a few weeks, you might walk a little faster and longer. Over time, you start to jog, and eventually you become strong enough to run those 10 miles. Effective managing is a lot like being in good physical shape: The hard part is getting in the habit of doing it every day no matter what obstacles come up. So stop letting yourself off the hook. Stay in touch with your true priorities. Make yourself do it every day, as if your health depended on it. Start… Read more »
  • Is Your Company Lacking in Neurodiversity?
    Author: By Margery Weinstein Much has been said about creating workforces of people with diverse backgrounds, but hardly anything has been said about the value of workforces that include people who think differently.  For that reason, an article posted to the SFGate Website last week got my attention. In “Hiring neurodiversity in the workplace is smart business,” Kim Thompson notes the benefits of hiring people with conditions such as autism and Tourette’s Syndrome. “In the past, job candidates with neurological differences struggled to find a job—any job—where they could feel productive and valued. There is a new employer mindset emerging toward seeing strengths in diversity, not liabilities,” Thompson writes. It sounds like savvy employers are starting to recognize the benefits to innovation of getting input from people whose brains work differently from most others’. When I was a child, I did poorly in school, despite scoring well on intelligence tests, and psychologists failed… Read more »
  • 7 Tips to Protect the Psychological Well-Being of Employees
    Employers increasingly are faced with demands that they create a nurturing atmosphere in the workplace.Article Author: Dr. Jeff Nalin, Psy.D, Founder and Chief Clinical Director, Paradigm Malibu Treatment Center We are living in an age of connection. Our world no longer consists of believing that each person is an island, and the idea of self-made success is fading. The disappearing emphasis on independent achievement is being replaced with the concept of social support and networking. The workplace is no exception in this paradigm shift toward interconnectedness. As warm and fuzzy as the idea sounds, the concept of looking out for the emotional and mental well-being of employees is more than just a nice sentiment. Employers increasingly are faced with demands that they create a nurturing atmosphere in the workplace, and are facing backlash for failing to do so. Business giant Google knows this all too well. In spite of being considered an innovator… Read more »
  • Want Tech Women to Stay?
    Create a safe space for leadership development.Article Author: Patty Burke, Innovation and Venture Catalyst, Center for Creative Leadership (CCL) Women with degrees in science, technology, engineering, and math (STEM) seem to be in the driver’s seat these days. The market for what they do is hot, and they often can take their pick of jobs.  But beneath the surface, things aren’t quite as easy as they seem. Attrition rates for women in STEM jobs are sky-high. Statistics show more thanhalfleave for other careers—driven away by hostile work environments, feelings of isolation, and lack of supportive sponsors. Almost one-third leave within their first year on the job, according to a recent National Center for Women & Technology (NCWIT) study. When women leave, it can have a broad ripple effect on an organization.  NCWIT finds that tech companies and departments that lack gender diversity are less likely to stay on schedule, be under budget, or perform at the top… Read more »
  • To Retain Tech Talent, Focus on Professional Development over Perks
    Today’s employees are looking for a sense of fulfillment, a chance to develop their skills, and, ultimately, a company that cares about them and will support them throughout their career.Article Author: Christine Mellon, Senior Vice President, Chief Human Resources Officer, CSG Would your tech talent rather have ping-pong or foosball tables at the office?  As it turns out, the answer is neither. A 2017 study found that 86 percent of office workers feel fun features add no real value to their working life. What employees value more—and what companies should strive to offer—are opportunities for professional development. When evaluating potential jobs, one of the most important aspects tech employees consider is professional development opportunities. In fact, when employees were asked what they’d want to be doing in five years’ time, 33 percent said they’d want to have a more specialized, technical role, while just 19 percent said they’d want to be doing the same… Read more »
  • Training magazine’s Innovations in Training Event Heads to Ireland
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    Training magazine’s Innovations in Training Dublin will showcase new approaches to learning at work during a field trip November 7 to 9.Article Author: By Steve Dahlberg Training magazine is bringing its popular Innovations in Training (IIT) event to Dublin, Ireland, from November 7 to 9, in conjunction with the World Conference on Online Learning that takes place from November 3 to 7 at the Dublin Convention Centre. Innovations in Training is a three-day Dublin field trip for Learning and Development professionals who want to experience innovative ways to push beyond traditional approaches to workplace learning and apply new ways to design and deploy more engaging training. This event is limited to 50 participants who will gain insider access to cross-disciplinary organizations that are changing the way people learn. “We will be asking big questions about the future of education at the ICDE World Conference on Online Learning, and are pleased to feature… Read more »
  • How “the Actor’s Secret” Can Help You Improve Your Presentations
    Adapted from “Leading From Your Best Self: Develop Executive Poise, Presence, and Influence to Maximize Your Potential” by Rob Salafia (McGraw-Hill).Article Author: Rob Salafia, Founder, Protagonist Consulting Group Have you ever attended a live theater performance and left thrilled and energized by the experience? Have you ever wondered how the actors and performers on stage are able to bring that level of vitality and focus to every show? As executives and training professionals who are presenting and communicating day in and day out, many of us fall victim to becoming either tired of the material or disconnected from our audience. How do we keep our performances fresh? What does it take to sustain a high level of energy, concentration, and engagement? The Actor’s Secret Even if you don’t aspire to become a Broadway star, you can borrow a key from the theater that will help you generate consistent top performances—it’s called… Read more »
  • Training Top 125 Best Practice: Spectrum Health Executive MBA (EMBA)
    This two-year, fully accredited program was developed in partnership with Grand Valley State University (GVSU) to prepare participants with the skills and knowledge base necessary to succeed in the dynamic, evolving, and competitive health-care industry.Article Author: Edited by Lorri Freifeld Spectrum Health’s Executive Master of Business Administration (EMBA) is a comprehensive, two-year, fully accredited program developed in partnership with Grand Valley State University (GVSU). The program is designed to prepare participants with the skills and knowledge base necessary to succeed in the dynamic, evolving, and competitive health-care industry.  Program Details Through a rigorous application and selection process, complete with a one-on-one interview with a member from Spectrum Health’s executive team, a cohort of 22 clinical and non-clinical Spectrum Health employees are selected. Over the following two-year period, they are prepared to lead, be held accountable for outcomes in the industry, and accelerate their readiness to critical health system roles. Requirements of… Read more »
  • 7 Questions to Determine How Psychologically Safe Your Employees Feel
    Author: By Margery Weinstein How tense and unforgiving a workplace you have could impact the success of your company. Not making mistakes is always best, but employees should feel they can take calculated risks, and occasionally have an off day, without fearing an immediate emotional lashing is coming. Anthony Hood, Ph.D., an associate professor of management in the University of Alabama at Birmingham Collat School of Business, recently noted the importance of making employees feel safe, according to Matt Windsor in a post on the University of Alabama at Birmingham Website.  Hood recommends employees consider these questions in evaluating how psychologically safe, a shared measure of safety for a team to express interpersonal risk-taking, they feel at work: If you make a mistake on your team, is it held against you? Are you able to bring up problems and tough issues? Do people on the team sometimes reject others for being different?… Read more »
  • August 2019’s Top Reads
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    In partnership with getAbstract, Training brings you August’s top three business books recommended to our readers.Article Author: getAbstract More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings youAugust’stop three business books recommended to our readers. “The Surprising Science of Meetings. How You Can Lead Your Team to Peak Performance” by Steven G. Rogelberg (Oxford University Press (USA), 2019, 192 pages, ISBN: 9780190689216; $24.95) Many managers regard inefficient, unproductive, or boring meetings as an unavoidable business flaw. Professor Steven G. Rogelberg challenges this assumption with ideas on how to stop wasting time and energy by facilitating better meetings. He bases his advice on research, best practices, and surveys. Rather than canceling meetings, he says, improve them by being mindful and skillful about their design and delivery. He suggests short “standing meetings,” which offer health benefits, satisfaction, and efficiency. To improve your meeting… Read more »
  • Moving the Needle on Corporate Wellness
    Good health is about so much more than breaking bad habits or not being sick—it should be about helping people be their best selves in all aspects of their lives, both in and out of work.Article Author: Michael Heinrich, Founder and CEO, Oh My Green Do corporate wellness programs work? This was the question posed by a host of business stories last year when the results of The Illinois Workplace Wellness Study were released. Designed by researchers based at the University of Chicago and the University of Illinois at Urbana-Champaign, the study examined participants in a workplace wellness program against a control group and found that participation didn’t comparatively boost health outcomes or lower costs. At the same time, investment in wellness is booming. In January 2018, Bloomberg reported that, according to an IBIS World analysis, the corporate wellness industry has “ballooned from a $1 billion one in 2011 to $6.8 billion five years later.” The Bloomberg… Read more »