Training News

  • A 4D Model for Training Success
    Each step of the model—Design, Develop, Deliver, and Debrief—is equally important, is highly dependent on each other, and must be followed sequentially for the model to provide maximum benefit for all stakeholders. Article Author: Dr. Joseph C. Santora, President, TST, Inc., and Dr. Gil Bozer, Lecturer, Sapir CollegeCorporate training has undergone a drastic transition in the last 40 years. Despite the change, the delivery of training activities often results in failure, as training programs frequently are hastily assembled without the added-value of ample discussion with the client. To remedy this situation, we suggest training programs follow our 4D model for the maximum efficiency and effectiveness. Our model consists of four steps: Design Develop Deliver Debrief Each step of the model is equally important, is highly dependent on each other, and must be followed sequentially for the model to provide maximum benefit for all stakeholders. While each step of the model must be followed sequentially, the time devoted... Read more »
  • 3 Techniques an Instructional Designer Can Use to Deepen Learning
    Incorporate previewing, chunking, and recall in e-learning courses to aid retention.Article Author: Walter Murphy, Training Specialist III, Emergent TechnologiesI took Coursera’s Massive Open Online Course (MOOC), “Learning How to Learn: Powerful Mental Tools to Help You Master Tough Subjects,” to gain insights into and tips about how people learn. I thought that by understanding this, I could incorporate these tips into the e-learning courses I design. Not surprisingly, there were more than a few techniques that have helped me become a better learner. And thankfully, I learned three tips I will incorporate into my work: previewing, chunking, and recall. Each is relatively easy to implement in an e-learning course. Previewing The idea is to scan through new material prior to starting. The benefit is that by simply scanning, you form neural connections that later are revisited and strengthened once the course begins. Those connections could be images, titles, knowledges checks, highlighted text, characters... Read more »
  • Why Sales Coaching Fails—And How to Do It Better
    Often, the most critical assistance a sales manager can provide a seller is to demonstrate what “great” looks like.Article Author: Lou Schachter and Rick Cheatham, Leaders, Sales Practice, BTSStop for a moment and remember an early experience of doing something you had never done before. Remember the feeling of doing something you really wanted to be great at as quickly as you could. Odds are it took someone who had been there before to help you understand the rules, avoid common mistakes, and make the most of your natural abilities. It doesn’t matter whether your memory was from playing a sport, being on the debate team, or tying your shoes for the first time. The person who helped you was your coach. The idea of using traditional coaching methods to help develop people on the job surged in popularity during the early 1990s. Over the last few decades, “coaching” has become both... Read more »
  • Hands-On Software Education with Self-Directed Learning at CA Technologies
    The company’s class enrollment and capacity for virtual training labs has increased by 300 percent over the last two years.Article Author: Noel Wurst, Managing Editor, SkytapI relish any opportunity I receive to interview customers, whether in person at an event or on a phone call—receiving their feedback is very useful, and certainly rewarding when it’s positive. This is the case with CA Technologies. In a recent interview, Stephen Carlino, director, CA Education, gave insight into CA Technologies’ use of Skytap’s training solutions. As background, CA Technologies is one of the largest independent software corporations in the world and creates software that enables companies to drive enterprise-wide productivity, offer differentiated user experiences, and open new growth opportunities. With an extensive portfolio of solutions supporting a global base of enterprise customers in their own technology planning, development, management, and security functions, delivering hands-on user education on CA software is critical to a successful program. During... Read more »
  • Training Top 125 Best Practice: ESL Federal Credit Union’s Leadership Series
    The Leadership Development Series is a progressive development track with three distinct but interrelated levels: Emerging Leader, Developed Leader, and Advanced Leader.Article Author: Edited by Lorri FreifeldLeadership comes in many forms: executive, management, and those unofficial leaders who inspire others every day with their expertise and mentorship. ESL Federal Credit Union’s new Leadership Development Series is about creating and strengthening the behaviors required for leadership in the organization, and ensuring a strong succession of future leaders. The Leadership Development Series is a progressive development track with three distinct but interrelated levels: Emerging Leader Developed Leader Advanced Leader Program Details The most basic curriculum in the series, Emerging Leader, is designed for managers who are new to ESL, those who are new to a management position, and individual contributors who need to lead and influence others. This curriculum focuses on building competency around reflective listening, creative problem solving, giving feedback, holding others accountable, and embracing change. Launched... Read more »
  • December 2016’s Top Reads
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    In partnership with getAbstract, Training brings you December’s top three business books recommended to our readers.Article Author: By getAbstract     More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you December’s top three business books recommended to our readers. “The Optimistic Workplace. Creating an Environment That Energizes Everyone” by Shawn Murphy (AMACOM, 2015, 240 pages, ISBN: 9780814436196; $22.32) This business manual by professor and leadership consultant Shawn Murphy isn’t just another text about employee engagement and new-style leadership. It’s a useful, comprehensive manual that presents its content—even some ideas that are familiar—in a fresh, compelling way. Murphy makes a solid case for replacing autocratic managers with service-oriented “stewards” who focus on connecting with employees. He urges managers to help staff members link their work and their lives to values, purpose, and meaning—with an overlay of accountability. He includes great charts and worksheets throughout... Read more »
  • Can an Employee Ask Too Many Questions?
    Author: By Margery WeinsteinI used to ask so many questions when I was a little girl—some of which I already knew the answers to—that my father used to say I just wanted to hear myself talk. The truth was I was curious, and I sometimes liked hearing the same stories more than once, either because they fascinated me, I enjoyed the retelling of them, or because there was something about them that didn’t make sense to me. I was easily distracted by my imagination, which led to questions and curiosities. I would find myself spacing out about giraffes while looking down at my arithmetic exercise work sheet in the second grade. Now I intersperse my work at a health trade publication with looking up the answers to questions that have nothing to do with my work, like wondering how big tiger feet are, or how far whales swim every day. True, my curiosities... Read more »
  • The No Promotion Blues
    Managers need to take the right steps to ensure that they follow up and promote collaboration and growth for everyone, especially during times when they have to give some disappointing news.Article Author: Kevin James Saunders, Chief Company Culture Director, Oculus TrainingWOW! It has arrived, the opportunity of a lifetime. You see it posted on your internal team notice board. The job you have always wanted finally has come up. You have waited so long for this. You prepare yourself, and you make your case to your manager. You follow the application procedure with Human Resources. You sit through interviews, complete more paperwork. You wait and wait for an answer, and you finally get one. You did not get the promotion. You were good, but there was another candidate who had that right mix of experience. Poor you! You feel unmotivated, disappointed, and drained. What did you do that was so wrong?... Read more »
  • EI (Emotional Intelligence) and Customer Service: Are They Linked?
    Negative emotions usually tend to last longer than positive ones, so they have a deeper impact and a higher recall value. Here are some ways to ensure that negative emotions are mitigated in our professional and personal lives.Article Author: Vidhi TrehanHave you experienced terrible service at a restaurant and talked about it for days even when your opinion was not solicited? Have you come out of a fight with a loved one feeling angry, not necessarily remembering what was said but definitely having a vivid memory of how you felt at the end of the argument? How did you feel when you did a fabulous job at work, but it wasn’t acknowledged? Doesn’t the after taste linger for days and you wonder if you even belong in such an insensitive environment? Finally, have you used social media (Twitter, Facebook) to write a post on how you were mistreated by a service provider? People don’t remember... Read more »
  • Top Spending Trends for Training, 2016-2017
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    The classroom is still king in terms of spending for training, despite ever-increasing options that are seen as more effective, according to Brandon Hall Group’s 2016 Training Benchmarking Study.Article Author: By David Wentworth, Principle Learning Analyst, Brandon Hall GroupTraining is often one of an organization’s biggest budget line items. With business needs changing quickly and technology advancing even faster, companies are constantly reevaluating how they spend their training dollars. It also can be difficult to determine just how big the training function should be related to a company’s size and the industry in which they operate. Actual budget sizes vary widely and depend on numerous factors, the most influential being the sheer size of the organization.                 Although it is a much sought-after piece of data, the actual size of the training budget doesn’t mean much. What’s truly important is how it is developed, who owns it, and how it gets used. Key findings... Read more »
  • Find Your Peaceful Core
    Excerpt from “Real Leadership: 9 Simple Practices for Leading and Living With Purpose” by John Addison (McGraw Hill; March 2016).Article Author: John AddisonHuman beings mess up. Regardless of your particular philosophy or beliefs, that is one basic fact of life you can’t really argue. There’s just way too much empirical evidence. We try, and we do some great things, but no matter who we are, inevitably we do stupid stuff. So does everyone else. The world is always going to be a messed up place. You’re going to have calamities and chaos and crises and catastrophes. All kinds of things will go wrong. It’s just the way the world is. You can’t control that. But you can control whether or not there’s chaos on the inside. If you let that outer chaos seep into your mind and heart, if you have a storm of struggle and confusion whipping around in your inner self,... Read more »
  • Training Top 125 Best Practice: ASCENT at Tata Consultancy Services Limited
    ASCENT—“The Foundation for Your Leadership Journey” program was initiated to equip first-time managers (or those aspiring to the role) to deliver better business results, transformative leadership, and trusted partnership for success. Article Author: Edited by Lorri FreifeldThe Talent Development (TD) team at IT services, consulting, and business solutions organization Tata Consultancy Services Limited (TCS) created a leadership development program focused on grooming first-line supervisors and junior managers. The ASCENT—“The Foundation for Your Leadership Journey” program was initiated to equip first-time managers (or those aspiring to the role) to deliver better business results, transformative leadership, and trusted partnership for success. Program Details Participants are trained in process, functional, and managerial skills. They also attend training in HR processes such as performance management, competency development, and employee motivation. This six-day program is a versatile developmental workshop that adopts a creative and learner-centric methodology to help first-time managers hone critical behavioral skills to help them play... Read more »
  • Maintaining Your Investment: How to Keep Rising Stars
    It is in companies’ best interest to make sure they are engaging and cultivating talented executives, such as directors and senior managers, with training, work/life balance and the right kind of communication.Article Author: David Boggs, Practice Leader, WK Advisors, a division of Witt/KiefferSalary, geography, burnout—all valid reasons for anyone, especially executives, to seek a job change, and there isn’t always a lot an employer can do. Replacing dynamic, rising leaders is challenging—and expensive. Statistics vary wildly about the dollar figure to replace good employees. By some estimates, turnover costs run from a conservative 30 percent of salary for entry-level employees to 150 percent of salary for mid-level executives and 400 percent or more for senior executives. The intangible costs are many and difficult to predict or define. In most cases, it makes sense to work to retain a deserving up-and-comer as opposed to paying a $100,000-plus tab and taking a risk... Read more »
  • A Serving Leader’s Ego
    Excerpt from “The Serving Leader” by Kenneth R. Jennings and John Stahl-Wert.Article Author: Kenneth R. Jennings and John Stahl-WertIn this excerpt, Mike, who has been called to help his dying father’s leadership project, goes to visit a company whose leadership style has been an influential part of his father’s project. His guide, Ali, is his father’s colleague. “Dorothy is fantastically focused on business results, but at the same time, she was persistent in pointing out the individual contributions of each person. Except in the case of herself,” Mike noted. “Right,” said Ali. “I really wanted you to notice that. A defining characteristic of a Serving Leader that you will see again and again around here involves the issue of ego. You saw it with Dorothy, and I think you’ll see it in every one of our leaders. They direct the credit to others. Dorothy is constantly getting her ego out of the way... Read more »
  • From Military Service to Data Analyst
    How veterans are successfully applying their technological and leadership-based skill sets to serve as data analysts within some of the largest industries.Article Author: Diane Melley, Vice President, Global Citizenship Initiatives, IBMTransitioning to the civilian workforce is a significant adjustment for men and women who have served in the military. After an extended period of time away from civilian life, veterans often need guidance and support to identify how to best apply their extraordinary skills and service experience to the corporate sector. Despite some hardships veterans have encountered in securing employment in the civilian workforce post-9/11, a recent report by the Federal Bureau of Labor Statistics shows we are headed in the right direction. After years of significant unemployment, last year’s veteran unemployment rate dipped to 4.6 percent. One explanation for this positive trend could be attributable to the ongoing efforts of corporations and veteran service organizations to equip members of the military... Read more »
  • Trust Lessons from the “Love Lab”
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    Our days are full of “requests for connections,” both at home and at work. How we respond is a critical factor in creating a climate of trust.Article Author: By Terence Brake, Director, Innovation & Learning, TMA WorldI recently was asked to lead a commitment ceremony for a couple of dear friends. They had officially married a few months before, but the room in City Hall where the wedding took place was miniscule. Holding a commitment ceremony in a restaurant at a later date enabled many more family and friends to celebrate and show their support for the happy couple. I had never done anything like this before, so I went to the Internet to seek advice. Luckily, I stumbled across the work of John Gottman, a professor at Washington University, who for years has studied what makes marriages work. In 1986, Gottman and a colleague, Robert Levenson, set up what journalists called the... Read more »
  • Training Top 125 Best Practice: eWorkbooks at Mountain America Credit Union
    Electronic workbooks (eWorkbooks) offer employees time and materials savings, plus embedded links, search function capability, and access to other learning sources.Article Author: Edited by Lorri FreifeldApproximately 10 years ago, Mountain America Credit Union (MACU) began looking for a more efficient way to produce training manuals. At the time, manuals were designed, printed, and bound by each trainer. As the class sizes grew and the frequency of classes increased, this process began to affect the time available for other classroom preparations. In response to this situation, MACU looked to third-party vendors to create the manuals. It priced various options and used three different vendors over the next few years. Though all created quality materials, one issue remained unresolved: Due to the ongoing changes in credit union processes and procedures, materials could be out-of-date before they were received from the printer. MACU trainers often would spend significant amounts of time printing corrected pages and... Read more »
  • Employee Telephone Game
    Author: By Margery WeinsteinRemember the telephone game from childhood, the one where the first person says something, then whispers it into the ear of the second, and then that person whispers it into the ear of another, and then another whispers it into the ear of another, and so forth? And then, remember what ended up happening to the message after getting passed from one person to another so many times? It often bore little-to-no resemblance to its original form. Could the same thing be happening in corporations? When one employee amasses knowledge, or comes across new knowledge, how is that knowledge communicated, and what shape is it in after many employees have passed it along? Companies may have a problem with the transfer of information and knowledge, according to the findings of a newly released survey by speachme. More than 500 full-time employees at companies with 500 or more employees were surveyed,... Read more »
  • ROL: Return on Learning Measurement Approaches
    Excerpt from “Learning to Succeed: Rethinking Corporate Education in a World of Unrelenting Change” by Jason Wingard, Ph.D. (AMACOM, May 2015).Article Author: Jason Wingard, Ph.D.How can management measure ROL? Two fundamental metric approaches help to understand the financial impact a Contiguous Integration of Learning and Strategy (CILS) has on the bottom line: the macro and the micro approaches. Macro Approach In the macro approach, management measures the overall success of the entire organization in achieving its financial goals. Putting aside unforeseen market forces and economic upheavals, a learning organization that meets the financial milestones set by its CEO and board of directors owes a strong portion of that success to its support of a dynamic CILS company-wide program. With its continuous oversight of the effectiveness on internal systems, regular analysis of data and reports, staff training, and special targeted programs, CILS provides a pathway to the success of nearly every division of the... Read more »
  • The Gift of Motivation
    Author: By Margery WeinsteinThere are many ways to have a perfunctory holiday celebration. One way, like my company favors, is to send out an invitation to a holiday party at a bar, with a note on the invitation that employees will be expected to buy their own drinks. The first time I saw that it made me laugh because it was a kind of a corporate BYOB. Another way to give a half-hearted holiday celebration is to serve only drinks and very light appetizers. A previous company I worked for did that. It was funny because the man said to be behind the “menu,” our CEO at the time, was seen racing around the ballroom hungrily looking for food. His own penurious decision had come back to bite him, so to speak. Yet another option is to offer wine, beer, and soda in the foyer of your building. That occurred a couple of... Read more »