Training News

  • 3 Ways to Help Your Team Master Negotiations
    Different kinds of negotiations require different kinds of negotiation skills. It’s much less important that people know their “style” than it is for them to know the necessary negotiation skills, including Assertiveness, Empathy, Flexibility, Intuition, and Ethics.Article Author: Dean Kaplan, President, The Kaplan Group Being able to negotiate is crucial to almost every aspect of business, but teaching negotiation skills is something few businesses do. Instead, companies rely on an outdated idea that people either are, or are not, good negotiators and hire accordingly. By failing to train team members in negotiation, companies may be missing out on fantastic hires and also missing a chance to strengthen their own team members and relationships. Even the best negotiators can learn new skills and strengthen existing skills. In my experiences as a CFO/COO of different companies, and in my work as a collection agent, I have learned that negotiation skills can, and should, be... Read more »
  • Workforce Development: More Than Teaching People to Fish
    The point is not to just to teach a person to fish, but also to teach him or her as many ways as possible to get food to survive. The same is true with developing today’s workforce. The goal for agencies, industries, and educators must center on teaching students as many ways as possible to get a good job and stay in it. Article Author: Walter Dario Di Mantova, Vice President and Partner, Powerminds We’ve all heard it dozens of times, on office wall after office wall and as part of untold numbers of PowerPoint presentations. It’s been attributed to a Chinese sage, Maimonides, Lao-Tzu, Anne Isabella Thackeray Ritchie, an Italian poet, a Native American, Mao Zedong, and even The Bible. Give a man a fish, feed for a day. Teach him how to fish, feed him for a lifetime. Right? Wrong. Teaching a man to fish is just a more efficient way of... Read more »
  • How to Manage Work Relationships Between Millennials and Gen Zers
    A great way to avoid the conflicts caused by a generational gap while also forming a more collaborative environment is to develop a culture that embraces diversity.Article Author: By Lucy Benton It is well known different generations have very different views and approaches to life and also to work. We are all familiar with the problems caused by differences among Millennials and the “Z” generation. As a result, some Millennials have started to feel threatened. Luckily, there are ways to manage this challenge. Teambuilding activities: The best way to solve a problem between two or more people is to put them face-to-face. But, of course, you can’t just summon all of your employees together and get directly into the sensitive subject: the cause of their troubles. It often will lead to nothing good. However, teambuilding activities are a great way to bring your team together. Your team will forget about the generational divide... Read more »
  • Selling the Value
    In order to sell the benefit, you must find value and believe in the product, service, or initiative you are presenting. Most importantly, you must believe in yourself and your ability to deliver results. Article Author: Joy Singfield, GOAL Trainer, Learning and Development, Verizon Wireless It was a wonderful day in the world of training. The sun was shining bright, and my learners were ready to engage in their learning experience with their favorite trainer (at least in my humble opinion). I could see the bright faces and sparkling eyes, ready to see how much fun I would be. They were ready for a dose of enterTrainment. All learners were waiting for me to introduce the content and do something like share some great news, teach a new skill, or provide a refresher, just to show them they “still got it.” It started off well, and everyone was learning at a pace... Read more »
  • Training Top 125 Best Practice: RecruitMax at Specialist Staffing Group
    This experiential learning program provides proven sales technique strategies to help senior consultants network and develop their own business within Specialist Staffing Group, as well as externally with their clients.Article Author: Edited by Lorri Freifeld Advanced sales training is the engine that drives revenue at Specialist Staffing Group, a global specialist recruitment company. The RecruitMax program targets consultants with a minimum of one-plus year of sales experience or who have achieved a senior consultant promotion. This experiential learning program provides proven sales technique strategies to help senior consultants network and develop their own business within Specialist Staffing Group, as well as externally with their clients. Program Details RecruitMax is interactive and enables senior consultants to participate in co-creation of the learning content and the sales tools they will use in the field. This ensures that each consultant will use the company’s tools and best practices in a way that best fits their style... Read more »
  • Winning the Talent War #1: Create a Broad Network of Talent
    The initial success of the talent network without boundaries has led one public relations firm to start including non-employees, quasi-employees, and plenty of outside niche firms in its “best teams.”Article Author: Bruce Tulgan, Founder and CEO, RainmakerThinking, Inc. One of the first things I noticed when I started consulting to one of the leading professional services firms in the PR industry was that the number of employees technically working for the firm is deceptive. The firm seeks to employ just about every talented person in the PR industry. I mean everybody. But not as employees. “The power of the firm is our broad talent network,” the CEO says confidently. “We no longer need to own talent to have control over the quality and consistency of the work. We just need to forge relationships, whether it’s through using freelancers or alliances and joint ventures with other firms. Overall, the goal is to enlarge... Read more »
  • Changing of the Guard: Fewer “Workaholics”
    Author: By Margery Weinstein I’ve heard that Baby Boomers have workaholic tendencies, while Generation X and Millennials are more attuned to work-life balance. I can believe it, because as a Generation Xer myself, I can say I have zero workaholic tendencies, and having these tendencies would be contrary to the slacker stereotype of my generation. It is just a stereotype, but, like all stereotypes, there may have been some truth behind it. It’s not that we were just lazy for the sake of being lazy; it’s that we watched our Baby Boomer and Traditionalist generation parents work like crazy, and wondered why they bothered. In some cases, with the Recession of the early 1990s, it turned out, financially, to be for nothing. And in other cases, financial gain wasn’t accompanied by a commensurate level of happiness. Millennials, though generally more idealistic than Gen Xers, experienced something similar, watching their families, and themselves as... Read more »
  • Training Materials Are Not Required to Be Section 508 Compliant (But You Should Do It Anyway)
    While it’s mandated for federal agencies to make their electronic and information technology accessible to people with disabilities, it also can be a sound precedent for organizations to set to help them take a major step toward improving their training programs.Article Author: Sarah LeBeau, Director, Business Development, Federal Civilian, Data Conversion Laboratory Whether speaking about print or online training materials or e-learning, it is all part of the bigger picture: education. It could be online corporate training, vocational training, matriculating and non-matriculating studies, and so much more—and it should be accessible by everyone, even those with disabilities. You may or may not have heard of Section 508, but its core mandate for government agencies provides a worthy model for the private sector to follow. As described on, Section 508 “requires federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities.” Its mission is to remove barriers... Read more »
  • 5 Ways to Manage Your Narcissistic Boss
    Being yelled at, being publicly criticized, and being asked to cover for your manager are all inappropriate behaviors regardless of what you have done. Managers are supposed to motivate and manage their employees, and this type of behavior does neither.Article Author: Bill Eddy, President, High Conflict Institute Does your boss like having power over others, lack empathy, demand unearned admiration, make demeaning and insulting comments, exaggerate his or her successes, take credit for others’ work, seem absorbed in themselves, and their own image in the company? Sound familiar? If so, you may find the following tips helpful. Take Connie’s situation (not her real name). Her old manager left, and the new one decided to pick on her—a lot! She criticized Connie for minor issues in her report writing and got angry when she came back 15 minutes late from lunch one day. This, after her manager regularly came back late from lunch... Read more »
  • How to Choose the Right Cloud for Your Training Needs: General Purpose or Specialized?
    It’s an important decision, so here are 4 questions to help guide you.Article Author: Michal Frenkel, Director of Product, CloudShare Technology innovation is radically transforming online education. Where software training once had to take place in a central, physical classroom, the advent of the cloud frees students to learn from anywhere with an Internet connection. But not all clouds are the same. Training organizations have two choices. They can choose to use one of the major commodity cloud services (such as Amazon Web Services or Microsoft Azure) and build their own online training environment. Or they can go with a specialist cloud service that provides an environment built specially for the needs of training organizations. On the face of it, the solution may be immediately obvious: Go with a cloud built specifically for training. However, there are cases where a generalist option may, in fact, be the better choice. A specialized training environment will... Read more »
  • Training Top 125 Best Practice: Rollins, LLC’s High-Performance Organization
    The High-Performance Organization (HPO) process was designed to build and strengthen the leadership team and provide tools that will enable leaders to create clarity and alignment to drive execution at all levels of the organization.Article Author: Edited by Lorri Freifeld Rollins LLC’s Learning function worked with the president of the pest control services company’s HomeTeam brand to assess an opportunity to improve the overall operational and team performance within the organization. The Houston region was selected as a pilot group due to several factors: The regional vice president was a solid leader with a history of performance. Business performance was good year over year but had potential for much stronger growth. There was strong commitment from the senior leadership team, regional operations team, and branch. Rollins used another region as a control group to measure improvement for the pilot. Rollins Learning rolled out the High-Performance Organization (HPO) process in 2016 to drive improvement at HomeTeam. The HPO... Read more »
  • Creating Better Customer Relationships Through Improv
    If you utilize a pattern of affirming and building, while listening intently, you will find that the conversations with customers are more natural, customer focused, and deliver potential for increased sales.Article Author: Alex Lefeld, Training Account Manager, Signature Worldwide Improvisation is the art of making things up in the moment without any previous preparation. Even though improv is most well known as an acting tool and form of comedic performance, every person in the world improvises daily. Your interaction with the grocer, the conversation you had at the bank, and even the toddlers you saw babbling at the park are moments of pure improvisation. These situations are made up on the spot with no script, and every interaction you have with your customers has some qualities of improvisation. The whole purpose of improv is to be inventive and to think in ways that are new to you. This philosophy has crept into... Read more »
  • The Blue-Collar Experience
    When you design training, it really boils down to knowing your audience. Try to know more than their job titles—what physical, time, or environmental constraints are they facing?Article Author: Jane Jazrawy, CEO, CarriersEdge My first experience with a “blue-collar” audience was when I worked for a management consulting firm just before the turn-of-the-millennium. At the time, my job was developing and delivering SAP training for different companies, which was in great demand at the time due to the potential horrors of the Y2K bug. This job led me to teach classes for railway mechanics and electricians with large telecom companies. An experience I had when I was very new to the job astonished me. I was auditing a class of railway mechanics who were learning how to use work orders in SAP. By the end of the first day, they were extremely angry. The implementation team had heavily customized the system, and... Read more »
  • How Much “Friendly” Interaction Is Required at Work?
    Author: By Margery Weinstein I’m not crazy about my boss, with whom I now share a cubicle. I keep things civil, and meet all of my obligations, but I would prefer to have no further interaction with him. That means I would prefer not to say anything to him that’s not work related. This sounds crazy, I realize, but those are my feelings. So, naturally, I hate that he insists on saying, “Good morning,” to me every day when I would much rather just slip unnoted into my chair. He reminds me of an intrusive man on my apartment block, who used to have a stand outside a restaurant where he sold coffee. I never looked at him, or otherwise encouraged him, and yet he insisted on saying, “Good morning!” to me every day I walked past. I first said, “Good morning,” back through gritted teeth, cranky in the morning, and wanting... Read more »
  • Treating Customers Like Friends
    “Loyalty” is a word that is synonymous with the concept of relationship building in the business world.Article Author: Joy Marlinga, Operations Coordinator, Oculus Training When we think of the word, “loyalty,” we think of things such as friendship, trust, or sticking to something no matter what. But what does loyalty mean in a business sense? Usually, we think of concepts such as “keeping the customer happy” or “retaining customers,” right? And while all of these things are valid, it is less likely that we take the former concepts and add it to the latter. So how do we keep our customers happy? Well, the easiest way is to treat them like friends. At this point, you’re probably thinking this doesn’t make a lot of sense, but let’s unpack it a little bit. Think about how you, yourself have made friends in the past. You start with an introduction, a little small talk,... Read more »
  • Don’t Just Engage…Entertain!
    You may feel you can successfully engage listeners with the critical substance of your message. But including an entertainment feature can add a whole new dimension to business meetings, to learning, to informing, to making the sale.Article Author: Tom Stapleton How many dull, dry, boring business meetings, workshops, seminars, conferences—you name it —have we all sat through? Most of them are reminiscent of college lectures: one-way streams of information flow with little interaction or participation on the part of the listener. It’s possible, even preferable, to ramp up business communication styles so information flow becomes a dynamic, two-way stream, with your message effectively registering when listeners or audiences pay full attention. And it’s not that difficult a goal to accomplish. Like anything worth doing, bettering communications requires commitment and practice, keeping in mind that practice makes progress. You may feel you can successfully engage listeners with the critical substance of your message and... Read more »
  • Quality Leadership: ISO9001:2015—Breaking Down the Emphasis on Leadership
    Employees at every level are instrumental to the success of the quality management system, even if commitment to certification starts at the top.Article Author: Carrie Salters, Freer Consulting Think Tank Quality starts with a vision. Someone somewhere decided to create and sell a product or service with the expectation that it will be of value to a specific market. That vision starts with a leader at the top and extends throughout all employees of the company. To achieve the vision, it is important that leaders incorporate the following four frameworks in their organization: Structural: Set goals, policies, and procedures to establish boundaries. Symbolic: Set the cultural tone and inspire employees. Human Resource: Identify needs, skills, and relationships of employees. Political: Use their power to advocate for change and improvement. The updated ISO9001:2015 standard emphasizes the role of leadership in everything from accountability and compatibility with the strategic direction of the company, to promoting improvement and supporting... Read more »
  • Training Top 125 Best Practice: Pennrose’s BLUEPRINT to Success: New Employee Workshop
    In this daylong instructor-led, discovery-based learning experience, participants explore the company culture and history and Pennrose’s Strategic Plan.Article Author: Edited by Lorri Freifeld Building on its industry and core business, real estate developer Pennrose designed and implemented BLUEPRINT to Success: New Employee Workshop. Pennrose realizes onboarding its associates early and orienting them to the organization is one of the most important pieces of the first 90 days. Program Details BLUEPRINT to Success: New Employee Workshop is a daylong instructor-led, discovery-based learning experience. In this interactive and engaging program, participants explore the company culture and history and Pennrose’s Strategic Plan. They also experience an interactive meet-and-greet with senior management. Participants are provided a first look at the customer experience and expectations, and delve into Pennrose’s commitment to its residents, and its commitments to its employees. Other distinctive components of the training include a risk and safety module and diversity activity. BLUEPRINT also exposes participants... Read more »
  • Beyond 360° Feedback to 720° Development
    With 720° development, leaders now have a more complete context to reconcile their inner and outer realities.Article Author: Kevin Cashman, Global Leader, CEO & Executive Development, Korn Ferry The tool most organizations use to help leaders deal with the intention-perception gap is 360° feedback. With such programs, leaders are given feedback from multiple sources on their behavior, skills, and leadership competencies. Unfortunately, 360° feedback does not reveal the whole person. From a developmental perspective, it reveals only a portion of the person, rather than the total picture. This is particularly true when 360° feedback is the sole source of input given to the leader. If a development process is modeled primarily around 360° feedback, executives only learn how to create themselves in the image of others. As a result, they learn how to act instead of how to be—a direct route to following, not leading. In a provocative way, I tell most... Read more »
  • April 2018’s Top Reads
    In partnership with getAbstract, Training brings you April’s top three business books recommended to our readers.Article Author: By getAbstract       More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you April’s top three business books recommended to our readers. “Why Pixar, Netflix, Airbnb, and Other Cutting-Edge Companies Succeed Where Most Fail” by Robert Bruce Shaw: Extreme Teams (AMACOM, 2017, 256 pages, ISBN: 9780814437179; $27.95) Management consultant Robert Bruce Shaw examines successful teams at seven “cutting-edge” companies—Airbnb, Alibaba, Netflix, Patagonia, Pixar, Whole Foods and Zappos—and identifies behaviors and mindsets that set them apart. He reports that they share a mission-driven approach to their work, don’t shy from conflict when it leads to better results, and value “cultural fit” over experience. Shaw’s practical guidebook brims with useful anecdotes and insights into how the best teams function. getAbstract recommends his overview to leaders who want to... Read more »