Training News

  • Alignment and Communication
    Excerpt from “Aligned: Connecting Your True Self with the Leader You’re Meant to Be” by Hortense le Gentil (October 2019).Article Author: Hortense le Gentil Aligned leadership in an aligned company can be a powerful tool in achieving extraordinary results. As a leader, to achieve personal and professional alignment you must follow the route of self-examination and take a good hard look at yourself. What makes you tick? What values do you care about deeply? Alignment means being authentically connected with who you are (now, not who you were in the past), what you want, and your innermost sense of purpose, as well as your unique strengths and values. Central to aligned leadership is the ability to convey—communicate—alignment to others. Connecting with your team requires good communication. The concept of the need for good communication skills in a leadership role is not new—it just gets ignored a lot. No one is able… Read more »
  • How to Mediate Conflict Between Employees in the Workplace
    5 simple steps to mediate and resolve conflicts between employees, plus 5 tips to help avoid future conflicts.Article Author: Claudio Miguel, Founder, Outbound.net Conflict is a common problem we might experience in our organizations and working environments. This state of discord can be the result of perceived or actual opposition of interests, values, and/or needs between employees or between employees and managers. Conflicts can arise in different forms—sometimes departmental, sometimes managerial—but most times, interpersonal conflicts or conflicts between employees have been recorded the most in various organizations. So this article will focus on how to mediate and resolve a conflict between employees in your workplace.  But first, let’s look at why conflict resolution is so important: 1. It strengthens the bond among employees: Once a conflict is resolved, it will reduce the stress and tension between the employees, making them more comfortable. The ultimate impact is strengthening the bond between your employees,… Read more »
  • Training Top 125 Best Practice: Gilbane Building Company’s Lean Practitioner Program
    Lean Practitioner is designed as a blended learning solution with an evolutionary journey where the knowledge and experience of the participants work together to create a depth of expertise upon which they can keep building.Article Author: Edited by Lorri Freifeld In 2015, Gilbane Building Company identified inefficiencies in its operations practices that impacted overall profitability for the company. Based on Toyota’s Lean Principles, Gilbane invested in implementing a streamlined process to reduce waste and promote efficiency companywide. Gilbane’s Lean Practitioner program is a core building block for its Scale Innovation and Superior Execution strategic goals. Gilbane’s goal is to have more than 50 Certified Lean Practitioners. Program Details A voluntary open enrollment program available to all employees across the company to improve their Lean techniques, Lean Practitioner is designed as a blended learning solution with an evolutionary journey where the knowledge and experience of the participants work together to create a… Read more »
  • Preparation Is Key for Difficult Conversations in the Workplace
    Part 1 of 3 articles that will provide tips for Preparing, Engaging, and Acting to manage difficult conversations in the workplace.Article Author: Karen Hough, Founder and CEO, www.ImprovEdge.com Tough conversations make everyone nervous. We need to address a situation, but we don’t know how to start and we don’t want to hurt feelings. We hope that if we ignore it, the problem will go away.  But it doesn’t go away! Something that may be a small problem, left untended, can balloon into a big issue.  Proof in point: A study of more than 1,000 executives and project management professionals across 40 companies, 2,200 projects ($10,000 IT projects to $1 billion-plus restructures) found that project leaders can substantially improve their organization’s ability to execute on high-stakes initiatives. But they could only achieve this by changing their behavior around problems that contribute to almost ALL project failures. (Excerpted from Silence Fails, Vital Smarts and… Read more »
  • Top 12 KPIs for Warehouses and How They Impact Employee Training
    Suboptimal key performance indicators (KPIs) can be the first signs that warehouse processes aren’t efficient or that employees need more training in certain areas—such as count accuracy, picking, or equipment usage.Article Author: Megan Ray Nichols Today, warehouse owners have access to more data than ever, as well as new and powerful data analytics tools. With the right analysis, warehouse owners can have a fuller picture of their warehouse’s operations—where costs are highest, where investments need to be made, and how much money they can expect from current inventory.  However, there’s only so much information a warehouse owner can follow at once—which makes tracking the right KPIs (Key Performance Indicators) and training employees on them extremely important. Suboptimal KPIs can be the first signs that warehouse processes aren’t efficient or that your employees need more training in certain areas—such as count accuracy, picking, or equipment usage. By tracking the right combination of… Read more »
  • Is Workplace Loneliness Hurting Productivity?
    Author: By Margery Weinstein As I have written about in recent weeks, loneliness in the workplace seems like a luxury. With the simple privilege of cubicles—which many of us used to complain about and take for granted—gone, how could anyone be lonely? Yet, last week, I read a piece in Forbes pondering whether loneliness at work was impacting productivity. The article, by Jason Wingard, quotes a Cigna study on loneliness, and points out how much more lonely than previous generations the Millennials and Generation Z are. “Lonely workers take twice as many sick days and demonstrate less commitment and weaker performance. Their emotions can spread to others, as well, causing a ripple effect throughout an organization,” Wingard writes.  Among the tips recommended to guard against loneliness are more face-to-face interactions to balance the high number of interactions that occur via online meetings or e-collaboration.  For all the forced interaction of open-plan offices, there isn’t much… Read more »
  • Paths Available in a Training and Development CareerPaths Available in a Training and Development Career
    Excerpt from Chapter 10: Your Future in the Field from “An Overview of Training and Development: Why Training Matters” by Saul Carliner and Margaret Driscoll (Lakewood Media, 2019).Article Author: Margaret Driscoll and Saul Carliner Two general career paths exist in Training and Development:  Individual contributor path intended for people who have great expertise in the field but are not interested in serving in a management role. Management path intended for people who seek management roles. Although they involve different jobs, both career paths allow for growth over time, an increasing span of influence, and increasingly complex job assignments.  A career path in the field typically involves four levels.  Figure 10a. Summary of Career Paths Level 1 is the entry level, which is intended for people who are just starting in the field. Several entry-level jobs exist, including training administrator, junior or subject matter expert (SME) instructor, and junior or SME instructional designer.… Read more »
  • 4 Tips for Better Preboarding (the New Onboarding)
    Informed preboarding strategies help HR professionals meet the challenges presented by the higher expectations of Millennial and Generation Z employees.Article Author: Erwin Van Der Vlist, Founder and CEO, Speakap Human Resources teams are facing difficult challenges when it comes to hiring and engaging new employees. Among the major factors influencing these challenges are: the large and growing Millennial and Generation Z segments of employee populations, their unique engagement style and expectations, and the increasing number of employees who work remotely—away from the traditional office space—or whose jobs are deskless. The employee communications tools that used to serve HR professionals when onboarding Baby Boomers, such as e-mail and intranets, are not sufficient or even appropriate for today’s Millennial and Gen Z employees. It’s important to understand their communication habits, needs, and desires so you can engage them in a manner relevant to them, early in the relationship—in fact, before they begin working… Read more »
  • 4 Ways to Make Soft Skills Coaching Stick
    Developing soft skills is a task that takes time, clear focus on the uniqueness of each individual, and sensitivity to how difficult and uncomfortable fundamental change can feel.Article Author: Dale Ludwig, President, Turpin Communication When it comes to helping others develop soft skills in today’s workplace, everyone agrees on two things:  First, soft skills, especially those involving communication at the executive level, are essential to success and advancement within an organization. They determine how effectively people interact with others, how they manage people and conflict, and how they lead.  The second thing we can agree on is that developing soft skills is challenging. Research shows us that businesses are frustrated with the lack of soft skills in new hires. MBA programs struggle to address skill development head on. Businesses use assessments to identify strengths and developmental opportunities in their employees, but assessment alone will not develop the skills leaders need.  Soft… Read more »
  • Training Top 125 Best Practice: Performance Coaching at Fisher Investments
    The firm’s revised Performance Coaching model ties employee performance to organizational goals and was rolled out in four phases: goal setting, goal check-ins, personal development planning, and end-of-year goal check-ins and planning for the following year.Article Author: Edited by Lorri Freifeld In the past, formal performance reviews at Fisher Investments took place annually, were backward looking, and completion rates were inconsistent. The entire process needed to be redesigned. To increase consistency and line-of-sight for employees, the firm launched its revised Performance Coaching model, tying employee performance to organizational goals.  Program Details Performance Coaching was rolled out in phases:  1. Goal setting 2. Goal check-ins 3. Personal development planning 4. End-of-year goal check-ins and planning for the following year To kick-start the process, the CEO broadcast his goals first, and for the first time, employees had complete transparency into organizational priorities. The CEO’s goals are communicated during All-Hands Meetings two times a year, and quarterly progress… Read more »
  • The Make-or-Break Factors in STEM Training Initiatives
    Organizations need to invest in their employees through concerted training programs that elevate, empower, and challenge workers to think creatively and innovatively.Article Author: Francesca Bossi, Chief Human Resource Officer, Docebo School curricula have changed immensely in the last several years to better prepare children to be part of a STEM-driven (Science, Technology, Engineering, Mathematics) workforce. Coding camps, robotics clubs, more options for advanced science and math classes...the next generation of workers have been given all of the tools to prepare for and innovate in a digital, technical industry landscape.  But what about current young talent who did not have the same resources? Preparing current talent for opportunities in STEM can no longer be an option for employers. It’s a must. In today’s digital-first marketplace, every company has to be, in one way or another, a technology company. Businesses that fail to invest in their employees’ tech abilities are setting themselves up… Read more »
  • The Best Way to Lose a Superstar Employee
    When your superstars leave, instead of burning the bridge, stay in close touch with them and stay on good terms.Article Author: Bruce Tulgan, Founder and CEO, RainmakerThinking What do you do when you have a superstar employee who is definitely going to leave? You are past the point of any chance of retaining this person. What do you do? Reasonable minds differ on this question. I cannot tell you how many smart leaders and managers I know who place such a high value on loyalty that they have a very hard time forgiving someone who leaves. In my view, that is a very limited way of looking at employment relationships, and I advise against taking that emotional and self-defeating approach. The more your organization has invested in this employee, the more you have at stake in retaining that person—even if that person leaves, you have a huge investment to protect, no… Read more »
  • Does Workplace Personalization Mean Especially for Me?
    Author: By Margery Weinstein I had a funny conversation last week with co-workers about the redesign of a newsletter. We were looking for a good tagline to promote what we offer, and the one I liked the best included the description, “content curated especially for you.”  I told them I liked the message of personalization, even if that message was, in truth, a charade. My co-worker said she didn’t think it was dishonest to refer to “personalization” because we were “personalizing” the content to the needs and interests of the particular group of health-care professionals we publish our magazine for. I noted to her then that the way we were using “personalization” was an oxymoron—“personalized” for a group. By definition, “personalized” means just the opposite. It means especially for each person.  When I came across an article on personalization in the workplace in Yahoo Finance!, I questioned what personalized would mean for each… Read more »
  • A Modern Manager for a New Decade
    A few things to think about doing differently, so you can ensure your management style progresses at the same speed as your team’s way of thinking.Article Author: Kevin James Saunders, Trainer, Oculus Training Hey, modern manager! Yes! I’m talking to you. It’s 2020, and as a new decade begins, we have to revisit the way we engage our team members. I’m not saying that how we have been managing our teams has been incorrect. It has worked. And it gotten us this far after all, but staying in the past has never served us well. As we race swiftly into the future, we have savvy team members at our side. The Internet provides them with access to knowledge like never before; they are more exposed to the ways of the world; and they have higher expectations about how to be treated fairly. They have a voice and are not afraid to… Read more »
  • 3 Training Strategies Companies Can Use to Attract and Retain Generation Z
    To successfully attract and retain Generation Z, companies must not only address Gen Zers’ learning preferences, but also provide opportunities for them to grow as the workplace continues to change.Article Author: Taha Bawa, Chief Executive Officer and Co-Founder, Goodwall The newest generation—Generation Z—is already entering the workforce and causing companies to take notice. Comprising individuals born after 1996, Gen Z is poised to make up nearly one-fourth of the global workforce by 2020. Along with its impressive size, Gen Z possesses unique qualities that have important implications for learning and development in the workplace. Gen Zers are digital natives with a strong preference for learning that incorporates the newest technology. In addition, having grown up with social media, they are also particularly open to interactive learning opportunities that enable new ways to connect with and learn from others. Generation Z is also unique because of the time at which its members are entering… Read more »
  • Tapping into the Power of Personalized Learning
    3 key strategies organizations can implement to help employees choose their own learning journeys.Article Author: Debbie Shotwell, Chief People Officer, Saba Software If you’ve ever worked one-on-one with a tutor or instructor, you know the power of personalized learning. Whether you were learning anything from how to play a tricky combination of notes to perform a classic song or master new presentation techniques to nail a high-stakes client pitch, your learning journey is unique to your own abilities, interests, and areas for growth. And since the learning experience is tailor-made to your needs, the lessons resonate more deeply, getting you the results you want faster. Personalized learner journeys go far beyond the classroom or training session. In fact, organizations have learned just how impactful they can be when employees sit in the driver’s seat of their own learning and development (L&D) experiences. Here are three key strategies organizations can implement to… Read more »
  • Training Top 125 Best Practice: ESL Federal Credit Union’s New Membership and Account Opening Process
    Following an end-to-end demo of the new process, participants engage in a series of hands-on skills practice, followed by role-plays in which they apply new knowledge, skills, and behaviors in realistic scenarios.Article Author: Edited by Lorri Freifeld ESL Federal Credit Union’s 2020 Vision specifies the importance of building its business capabilities to position the firm for future growth. By increasing the efficiency of its business processes, ESL is able to increase capacity for growth while adding value to the customer experience. The membership and account opening process is the first of seven processes to undergo a dramatic redesign in support of ESL’s vision and strategic goals. To effectively prepare the organization for this change, Learning and Development (L&D) trained more than 50 percent of ESL’s total workforce. Program Details The New Membership and Account Opening Process program was the product of 18 months of analysis by a cross-functional team representing 10… Read more »
  • Coaching: One Size Does Not Fit All
    Gifted coaches have an ability to see potential. They bring out the best in every individual and tailor their messages (both verbal and non-verbal) to each player.Article Author: Anne Teutschel, Learning Consultant, Exec|Comm As an athlete and a sports fan, I’ve been inspired by events such as the World Cup, Wimbledon, and the Super Bowl. As I watch these incredible athletes give it their all and compete at the highest levels under extreme pressure, I can’t help but reflect on their coaches and how important the coaching relationship is to their success. In business, too, an exceptional coach can help take someone from good to great. I grew up playing competitive, fastpitch softball. My softball coach had a legendary 40-year career with more than 1,000 wins, and inspired many young athletes like me. I played many positions during my time on the diamond—including, ugh, catcher—when my team didn’t have one. Coach… Read more »
  • February 2020’s Top ReadsFebruary 2020’s Top Reads
    In partnership with getAbstract, Training brings you February’s top three business books recommended to our readers.Article Author: getAbstract More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you February’s top three business books recommended to our readers. “The Book of Gutsy Women. Favorite Stories of Courage and Resilience” by Hillary Rodham Clinton and Chelsea Clinton (Simon & Schuster, 2019, 464 pages, ISBN: 9781501178412; $35) Hillary Rodham Clinton and Chelsea Clinton continue in print their decades-long conversation about strong, capable ,and brave women, both well known and unknown. The women and girls profiled made a difference in their communities and pioneered future opportunities for all women. An encyclopedic catalog of trailblazing women, this bestseller—which both authors acknowledge is far from comprehensive—will educate, inspire, and entertain readers with its empowering overview of what women can achieve. Rating (out of 10): 9 “Next Is Now. 5… Read more »
  • What Does It Mean to Be Rude at Work?
    Author: By Margery Weinstein Is brusque rude, and what exactly is brusque? Is it ending all written sentences, even the greetings and closing salutation, with a period, as in “Hello, Margery.” And, “Thanks.”? It would be a stretch to call that rude, but when a former boss switched from commas to periods in his e-mails to me, I was offended. It seemed like he was sending a signal that I had overstepped a friendliness/familiarity line, and he was tamping it down with periods and hard stops. Most definitions of “rude” vary from person to person. I find brusqueness rude, while others find it a natural, refreshing mode. When I say “brusque,” I mean a person who doesn’t bother with greetings or closing salutations. I like a good “hello,” “please,” “thank you,” and “goodbye.” As long as a communication, whether verbal or written, has those elements, I’m happy.  On the other hand,… Read more »