Training News


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  • Lack of Leadership to Blame for Increasing Bullying in the Workplace
    Bullying would dramatically decrease if leaders would first openly and formally make aggressive or abusive conduct unacceptable. Here are some practical tips on how to minimize the issue.Article Author: Patrick V. Valtin, CEO Hirebox International More than 72% of the U.S. workforce is disengaged, costing the nation’s business $450 to $500 billion in revenues annually.This growing concern often is analyzed as a cultural indicator of individuation or as a Millennial and Generation Z phenomenon of entitlement. But one primary (and often overlooked) source of employee disengagement is unsolved or badly managed bullying in the workplace—it affects 75% of American workers, causing decreased productivity, lower morale, and higher personnel turnover. Defined as repeated mistreatment of an employee by one or more employees, workplace bullying is hitting the reputation of U.S. business leadership hard: 61% of bullies are bosses. 71% of employer reactions are harmful to targets—versus 60% of coworker reactions. 45% of employees have reported... Read more »
  • Training—Threshold Issues
    Laying the foundations of the job’s expectation must occur before proceeding to matters of greater detail and complexity. Failure to lay a foundation can mean that at some point in the future everything collapses like a house of cards.Article Author: Lloyd Lim I have conducted staff training, consumer education, classroom teaching, and adult continuing education presentations. Each time, the same threshold issues are always present. Learning something new is an emotional experience. We all have memories of a bad supervisor who made us feel inferior or nervous in the workplace. I can say unequivocally that anxiety in an employee impedes learning. A manager must give some thought to the approach to be taken during training, to avoid hurting the feelings of workers. Be empathetic and aware of the impact that someone in a position of power, such as a teacher, manager, or supervisor, can have. Individuals in business sometimes can be even more... Read more »
  • Training Top 125 Best Practice: Johns Hopkins Community Physicians’ Practice Safety Officer Training
    The organization introduced three new training strategies into monthly practice safety officer (PSO) knowledge transfer calls.Article Author: Edited by Lorri Freifeld High Reliability Organizations (HROs) are organizations that invest significant resources to avoid even the small errors that can be expected in the face of highly risky and complex activities. Health-care organizations have adopted high reliability concepts to assure that care provided to patients is safe. While leaders are aware of the importance of high reliability and safety, the level of knowledge and ability to apply these concepts among front-line staff in ambulatory care settings is thought to be low. In 2010, Johns Hopkins Community Physicians (JHCP) developed a practice safety officer (PSO) program and has conducted monthly online safety training sessions including PSOs and practice managers, who, in turn, are responsible for educating front-line staff. These calls are run by the organization’s Training department, including a Safety Training Administrator, who is... Read more »
  • The Awful Truth About Corporate Mentor Programs
    Excerpt from “DISRUPTERS: Success Strategies from Women Who Break the Mold” by Dr. Patti Fletcher (Entrepreneur Press; January 16, 2018).Article Author: Dr. Patti Fletcher Corporate mentor programs for women don’t work. There. I said it. Hang me. Run me out of town. Kill the messenger. I am well aware that millions—billions—of dollars are being spent on developing corporate mentoring programs for women. Harvard Business Review’s cover story for July/August 2016 was “Why Diversity Programs Fail,” and addressed many of the costs of failed programs to promote diversity, including gender diversity. You would think that as a proponent of women’s equity, I would cheer on these initiatives. And I absolutely would…if they actually worked. They sound great. “Let’s pair new hires and young professional women with mid- and upper-level executives. They’ll help the newbies emulate the success they’ve experienced themselves. They’ll be the role models for the next generation of women leaders. Okay, HR, get... Read more »
  • Chatting Virtually at Work
    Author: By Margery Weinstein I’ve never used a workplace chat tool such as Slack or Workplace by Facebook, but I’m intrigued by them. I prefer casual exchanges, even at the office, so the idea of being able to “chat” virtually at work, similar to texting, appeals to me. It creates a fast, easy way to converse without getting drawn into a long-winded exchange as you might face-to-face. It’s the same idea behind why it’s often much better to text, rather than call, a person. I recently saw a news story on Reuters that Microsoft has introduced a “free tier” of its Teams workplace collaboration software. “While the free version of Teams will not offer the same functionality as the Office 365 version, it will include some features not offered in the free versions of Slack that could lure prospective customers, including unlimited search and unlimited app integrations,” the article by Salvador Rodriguez... Read more »
  • Teach Your Leaders to Be Great Communicators
    We have allowed the bulleted slide deck to become a perfectly acceptable crutch—and a substitute for communication skill. The solution lies in understanding that communication can only ever be about the audience’s brain.Article Author: Tim Pollard, Founder and CEO, Oratium It is no coincidence that Steve Jobs is remembered not only as a legendary business leader, but also as an exceptionally effective communicator. These two skills are closely intertwined. Yet even amid the recent trend in which organizations—especially larger ones—are taking leadership development far more seriously, there is little if any focus on helping leaders improve their communications skills. Everyone agrees that exceptional communication is critical to help leaders perform at their highest possible level. With the impending retirement of today’s senior leadership generation and the ascent of a new generation of professionals into those leadership roles, organizations have been stepping up to the plate to offer in-house leadership academies and other forms... Read more »
  • Sharing Critical Feedback
    Being the bearer of bad news is neither fun nor easy. Successful managers tend to be direct (although not harsh) early on in the conversation.Article Author: By Michael Rosenthal, Managing Partner, Consensus Q: Our organization has a culture of kindness, which leads to managers not sharing difficult feedback with direct reports. Many fear facing emotional reactions from their staff. Any advice? A: Being the bearer of bad news is neither fun nor easy. While many in this situation default to beating around the bush, or worse, avoiding the critical feedback altogether, managers have more success by being direct (although not harsh) very early on. First, take a few minutes to talk about something other than work. Research shows that as little as a few minutes of upfront conversation unrelated to the matter at hand dramatically increases the level of collaboration going forward. Next, ease into the conversation with a gentle warning that emotionally prepares... Read more »
  • Is Your Work Really Meaningful To You?
    Going a little deeper on improving employee engagement.Article Author: By Roy Saunderson, Chief Learning Officer, Rideau Recognition Solutions Let me review the classic romance story that starts with boy meets girl, and goes something like this: Boy: “Hey!” Girl: “Hi.” Boy: “Do you like anyone?” Girl: “Yeah.” Boy: “Who!?” Girl: “Some guy who acts as if I don’t exist when we’re in public.” Boy: “Ha! What a loser. Tell me who he is and I’ll beat him up.” Girl: “OK. Go ahead. Beat yourself up.” Now, I would love to tell you how this cute encounter eventually led to a meaningful relationship between a young man and a woman. And then this couple became engaged and were married in a quaint little chapel in Virginia. As to living happily ever after, that will have to wait for another time. ANYTHING WORTHWHILE STARTS WITH MEANING My point in telling this fictitious tale is because before any couple becomes engaged, they must have a... Read more »
  • Want To Eliminate Scrap Learning?
    Start by involving managers in the process of training. Coach them on how to prepare people to come to class. And help them develop learning implementation contracts.Article Author: By Bob Pike, CPLP Fellow, CSP, CPAE-Speakers Hall of Fame In my most recent presentation at ATD ICE (my 41st year in a row presenting), my topic was “Results-Based Creative Learning Strategies.” For more than 25 years, I’ve been hammering home the importance of transfer of training—that training is a process, not an event—and that the purpose of training is to deliver results. But just because I’ve said it doesn’t mean people have listened to, learned, and applied it. This feeds into the work Bob Brinkerhoff and others have done on Scrap Learning. My simplified definition of Scrap Learning is: learning that is delivered but not applied back on the job. Several different studies suggest that the average scrap 90 days after training is... Read more »
  • In Search Of Collective Insight
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    Working at the level of collective insight requires letting go of one’s own biases and embracing the wisdom of others in an open and additive way.Article Author: By Tony O’Driscoll, Professor, Duke University's Fuqua School of Business On January 15, 2009, Captain Chesley “Sully” Sullenberger found himself in an alarmingly complex situation that no commercial airline pilot had experienced before: He was sitting at the helm of a completely disabled Airbus 320 aircraft a mere 3,200 feet above one of the most densely populated places on the planet. In that same instant, Sully had a flash of insight that helped him achieve the “Miracle on the Hudson,” saving the lives of all 155 people on board US Airways Flight 1549. Sully’s moment of clarity was the realization that he was no longer flying a powered commercial aircraft: Instead, he was piloting a 70-ton glider. Drawing upon his Air Force experience flying gliders, Sully... Read more »
  • The Future Of Onboarding Is Here…Now!
    VR 360 videos provide immersive experiences that have a physiological effect on the body, allowing users to connect with content in a deeper way.Article Author: By Steven Skiles and Bill Shafer, Samsung Electronics America Samsung Electronics has a vibrant culture that plays a signihcant role in how it operates. It takes a lot for new hires to fully comprehend the unique history and cultural significances that have enabled Samsung to dominate the consumer electronics and mobile industries. We were on a mission to find a more effective solution to onboard our employees that did not involve a costly trip to South Korea. The solution was right in our backyard. We decided to use VR 360 video technology to transport our employees virtually to Korea. A benefit of VR 360 videos is the ability for the user to empathize with its content. It is referred to as the “total empathy machine.” These immersive... Read more »
  • Making The Most Of A Train-The-Trainer Program
    A look at a model train-the-trainer program, “How to Mitigate Unconscious Bias at Work,” that achieved significant success at a major manufacturing and distribution company.Article Author: By Neal Goodman, Ph.D., President, Global Dynamics, Inc. Organizational effectiveness, efficiency, and cost savings drive train-the-trainer programs (TTT), but many of these efforts fail due to the inability of trainers to master the materials in a limited time or issues of coordination, silos, and more. Let’s examine a model TTT program that met such challenges and achieved significant success at a major manufacturing and distribution company. The goal of the TTT was to teach 15 instructors a half-day program, which they then would teach 20 to 30 times over the following six months. Most of the trainers did not know each other as they came from multiple locations and different divisions. To add to the challenge, some of the trainers had little or no facilitation skills... Read more »
  • Focus On Sri Lanka
    CEOs and HR professionals in Sri Lanka are rethinking leadership styles and looking for ways to maintain high productivity, engagement, and output while reducing their own stress level and that of their employees.Article Author: By Sandy Weiner, MCC, MED, BA, Senior Associate, Global Dynamics, Inc. Sri Lanka can be viewed as a land of opportunity. It is known as “the Pearl of the Indian Ocean” with beauty, hospitality, and opportunity abounding. Sri Lanka’s rapidly growing economy and upscale and vastly increasing tourist market provide numerous opportunities for training for locals and international companies alike. Overall, Sri Lanka is developing quickly with massive building of high-end hotels, condominiums, and office buildings in the major cities and tourist destinations. It is becoming a destination for foreigners to move and retire to, and is attracting multinationals to develop businesses, especially in agriculture and mining. Along with the growth in the cities, service, restaurant, and related... Read more »
  • Catch People Doing Something Right
    The coaching world shows us three levels of giving positive feedback depending on the personality, situation, and regularity of the practice: Praise, Acknowledgment, and Appreciation.Article Author: By Jim Hornickel, Director, Training & Development, Bold New Directions Many of us were raised on the practice of catching people doing something wrong. And we often carry this habit into our professional careers. But that focus on the negative, while seeming “normal,” is not at all inspiring. The decreased motivation in direct reports’ or colleagues’ morale and esteem makes no business sense and, happily, is avoidable. The good news is that in general, our Millennial colleagues were raised in home environments where parents were much more apt to give positive messages often. Therefore, getting regular positive feedback is part of Millennials’ work-life expectation. For those of us not conditioned that way, their need may seem unrealistic. But we can either fight reality or work with... Read more »
  • A Team-Based Learning Adventure
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    Switch the way executives learn and apply new skillsArticle Author: By Tom JansenThe outdoors offers an awesome learning experience, especially when you are canoeing or rock climbing. Reading about adventure is never enough. Likewise, in the corporate or nonprofit world, you may not succeed by just exploring new ideas. It’s more impactful to also practice new knowledge and skills and get feedback for better results. Team-Based Learning (TBL) can bridge that gap between knowing and doing. Executives work closely together in TBL teams of six and embrace collaboration as they learn from each other.                   Source: Brian O'Dwyer, Flipped Classroom Approach Forum, Hong Kong, December 8, 2017 OUR TBL JOURNEY As we progressed in our TBL journey at the Boy Scouts of America (BSA), tight training budgets forced us to reduce an entry-level executive course from two weeks to just five days. What an opportunity to do something different! So we produced more than 80 e-learning modules... Read more »
  • Unconscious Bias: What’s Age Got To Do with It?
    Age is a real conundrum in the workplace. Are workers age 50-plus assets or liabilities? It is possible to have an unconscious bias about age depending on your pre-existing attitudes about age in the workplace.Article Author: By Jann Freed, Ph.D., Leadership Development and Change Management Consultant, The Genysys Group In the movie, The Intern, Robert De Niro plays Ben Whittaker, a 70-year-old retired widower who needs something to do with his time that utilizes his experience. He becomes an intern at a Web start-up in Brooklyn, NY. The movie reflects how initially Ben is a “fish out of water,” an older man in a workplace of hip young people. Ben comes to work every day in a suit and tie and makes people uncomfortable with his professionalism and politeness. His boss is Jules Ostin (Anne Hathaway), the founder of an online clothing site that has taken off like wildfire. Initially, Jules... Read more »
  • Front-Line Management 101: Concrete Shoes Never Leave the Path
    If you never step out of your comfort zone, you’re not supporting your team by being the leader they need you to be.Article Author: By Ashley Prisant Lesko, Ph.D. Being a leader is scary. That said, what’s the worst that can happen if you take a chance on a leadership decision you’ve been contemplating? Someone doesn’t like you? You fail at a project? You don’t get the promotion right away? All of those could happen—and then you would move on, because you’re a leader, and that is what leaders do. If you never step out of your comfort zone, you’re not supporting your team by being the leader they need you to be. Concrete shoes never leave the path. If you are afraid to do something that’s never been done because you don’t know what will happen, you will never make an impact or push the limits on what your team can... Read more »
  • Sticky Notes: Today’s Talent Wars
    The talent wars are especially pronounced in the STEM (science, technology, engineering, and mathematics) fields; among the new emerging young workforce; and in more remote geographical areas.Article Author: By Bruce Tulgan, Founder, RainmakerThinking (www.rainmakerthinking.com) Hiring managers report—at every level, in every industry, in every size organization—that hiring and retaining top talent is more difficult today than at any time in recent memory. There are three reasons why: Supply and demand: The rising demand for effective workers promises to outpace supply for the foreseeable future in nearly every field. Demographics: By 2020, individuals born in 1990 and later will comprise more than 28 percent of the U.S. workforce, with similar figures for Western Europe and Japan and an even higher percentage in parts of South America, Africa, and Asia, bringing with them an increasingly free-agent, transactional workforce. Concurrently, companies will be losing retirees who take with them the skill, knowledge, wisdom, institutional memory, and... Read more »
  • Productivity Coach's Corner: 2 Kinds of Goals to Set Today
    Journal your responses to questions such as: “What am I working on? What am I working toward? What am I working for?” These questions help identify which goals have finish lines and which ones are ongoing.Article Author: By Jason W. Womack, MEd, MA When I taught high school, I worked with 150 students over 180 days; nothing I’ve experienced since then approximates the pressure and the positive feelings of that time. As a result, I’m better at helping people set and achieve different kinds of goals. My experience as a teacher made me work toward goals as destinations. Now, as a coach and workflow-process consultant, I also work toward targets that are process based: the ways to go about realizing outcomes. If you’d like to explore the differences— both in life and at work—journal your responses to questions such as: “What am I working on? What am I working toward? What am I... Read more »
  • Tech Talk (July-Aug 2018)
    Find out about the latest advances in training technology.Article Author: Edited by Lorri Freifeld Say It Media, Inc. (SayIt), announced the availability of enterprise LikeSo PRO, an artificial intelligence (AI) and voice-powered communication app and management portal that helps professionals speak more effectively and articulately. It includes AIDA, an A.I. Digalogue Assistant, which uses longitudal data to shape learning and practice. LikeSo PRO is available in the Apple Store and Google Play and on your desktop as Say It Now! SayIt also announced a strategic partnership with global leader in coaching, The Speech Improvement Company. The partnership will combine SayIt’s LikeSo PRO’s intelligent learning system with The Speech Improvement Company’s trained speech coaches. Textio, the developer of an augmented writing platform, released Textio Hire, which uses data from real hiring outcomes to optimize the language a company uses across its hiring teams, measurably increasing e-mail response rates from both passive candidates and... Read more »