Training News

  • What Hamilton Has in Common With Your Classroom
    Training gives people a safe place to come together for a common experience—to learn, grow, and support each other in becoming the best version of themselves.Article Author: Amy Glass, Executive Vice President, BRODY Professional DevelopmentLin-Manuel Miranda, the force behind Broadway hit Hamilton, was interviewed on NPR’s “Fresh Air” by Terry Gross recently, and he said, “The Theater should always be a safe space...I think one of the things that makes theater special is, first of all, it’s one of the last places you put your phone away, and second of all, it’s one of the last places where we all have a common experience together.” This is also true in our classrooms. It is one of the last places people put their phones away (unless we are using them during the training), and one of the last places where we have a common experience together. Just like in the theater, our classrooms... Read more »
  • Rising Above the Turbulence: A Meditation for the New Year
    To meet the aspirations we have for both our personal and professional lives, we must pay attention to our higher selves. In other words, we must be clear about what nourishes our souls, hearts, and minds.Article Author: David McNally, CEO, TransForm CorporationImagine yourself an eagle soaring above time and space. Below is the vast expanse of your life. You spread your wings and glide above the peaks and valleys, surveying the personal and professional decisions you have made, the actions taken, the joys and sorrows experienced. The major forces and influences in your life—career, family, relationships, friends, experiences—appear as rivers. At certain points, two or more flow together, becoming forces of vast importance in your life: marriage, birth, loss, success, failure, triumph, tragedy. You pull in your wings slightly and drift downward. Your vision is pulled toward a river that is deep, wide, and powerful. Into its waters, three other rivers connect and... Read more »
  • Inclusivity: No More Hidden Figures
    We are living in a time when prejudice of many kinds is becoming normalized. If businesses want to thrive in our hyper-competitive world, they need talent, talent, and more talent. That means inclusive cultures must be the norm.Article Author: Terence Brake, Director, Learning & Innovation, TMA WorldThe end of World War II didn’t bring peace; it transitioned into the Cold War between the U.S. and the Soviet Union. Proxy wars were fought around the globe in a struggle for dominance, and there was, of course, the Space Race, which had its origins in the missile-based nuclear arms race. The late 1950s and early 1960s were a tough time for America. The Sputnik 1 satellite was launched in October 1957, and the race for space supremacy was on. The first American satellite —Explorer 1—was launched in January 1958. In April 1961, Yuri Gagarin became the first human in space, and the first to... Read more »
  • Training Top 125 Best Practice: System New Employee Orientation (SNEO) at NYC Health + Hospitals Corporation
    Modules are presented by the NYC Health + Hospitals president and other senior officials, so employees can learn about and become invested in the organizational strategies after hearing them directly from the executive leadership.Article Author: Edited by Lorri FreifeldHistorically, new employees at NYC Health + Hospitals Corporation only attended orientation at the facility for which they were hired, but in March 2015, the organization launched a System New Employee Orientation (SNEO) as a pilot with five of its hospitals and its centralized offices. Program Details The delivery method for SNEO is a blended approach of a one-day live session and an online component to be completed within 45 days of attendance. The strategic development of the program included creating a sense of belonging to the system as a whole and providing new employees with an official welcome to NYC Health + Hospitals—familiarizing them with the history and configuration of the organization, its guiding... Read more »
  • Why and How to Make Your Staffing and Training Strategies Fit Today’s Customers
    A look at new customer buying habits, and how you can hire and train employees to serve customers better.Article Author: By Brian E. GraconThere’s no “I” in “Team,” but there is a “me” in “Customer.” So, it’s no surprise that staffing and sales training should focus on customer wants and needs (i.e., the customer’s WIIFM—what’s in it for me?), but what are those wants and needs these days? How should training address those wants and needs? Who should you be training—that is, how should your hiring take customer wants and needs into account? Consumer Buying Habits Consumer buying habits have changed. Even in the midst of the most recent recession, you couldn’t find a parking place at the mall on the weekend or get into a good restaurant without waiting for hours. There were waiting lines at the spa and coffee shop. There were more tattoo parlors every year. It’s not that people... Read more »
  • What Is the Price of Bored Employees?
    Author: By Margery WeinsteinSometimes a long day at the office isn’t the result of too much work, but too little—or too much of the same kind of work. A recent piece in the Tampa Bay Times by Robert Trigaux reports on the Gallup organization’s newly released 2017 State of the American Workplace report. Trigaux uses “bored” to describe what the report calls “disengaged” employees. Those are the workers who feel like automatons on an assembly line churning out uninspired work with no big picture in sight—it least that’s how I define the plight of those workers. Trigaux notes: “About a third (33 percent) of those employees are what Gallup calls ‘engaged’ at work. They love their jobs and make their organization and America better every day,” the report states. If employers could find a way to double the percentage of engaged workers—from one-third to two-thirds of the U.S. workforce—then the nation’s waning... Read more »
  • How to Give People Their Voices Back in 2017
    Say goodbye to hierarchical management.Article Author: By Doug Kirkpatrick, Organizational Change Consultant, NuFocus Strategic GroupIn an operating bureaucracy, strategy gets set at the top. Power trickles down. Big leaders appoint little leaders. Individuals compete for promotion. Compensation correlates with rank. Tasks are assigned. Managers assess performance. All of this gradually takes it toll on economic productivity and organizational resilience. It’s perplexing that despite the research and evidence that hierarchical management structures make companies cumbersome, unproductive, and unable to keep up with the pace of change in their industries, it’s still the status quo. In my experience at The Morning Star Company (Morning Star), the traditional hierarchical model of organizations is not sustainable—in fact, it seems to be a recipe for slow death by bureaucracy. I spent the first half of my business career at Morning Star. One day, our founder had an epiphany. Each employee was a manager in his or her own personal... Read more »
  • The 4 Ways People Respond to Learning Opportunities
    If we want to innovate the learning culture to help lead us through the changes we’re all facing, the first step is to build organizations of “Learning Doers.”Article Author: Matt Norman, President, Norman & Associates (which offers Dale Carnegie in the North Central U.S.)Dale Carnegie surveyed 500 business leaders from 12 countries about where their organizations are focusing their innovation efforts. Among the top six areas of focus across all respondents was innovation related to the organization’s “culture of learning.” In many ways, this doesn’t come as a surprise. Given the rapid pace of global change, organizations need to innovate how they develop their talent and enable it to adapt. But before we can innovate the culture around learning, we have to understand the four composite archetypes of a learning culture. Let’s get to know them. 1.The Learning Denier: Robert works hard in his role as a leader, and he knows he’s good at... Read more »
    Training magazine's Online Learning Conference is designed for learning and training and development professionals who want to leverage the latest in eLearning tools, virtual classrooms, serious games, simulations, mobile, social media, and other emerging technologies to improve workplace performance. Who Should Attend? CLOs, L&D VPs, Directors, Managers and Practitioners eLearning Managers and Analysts Instructional Designers and Developers College Instructors and Educators Talent Development Managers Curriculum Managers, Training Specialists and Coordinators Corporate University Managers Project Managers and Performance Consultants Online Learning Conference attendees are learning professionals from corporations, universities, government, military and non-profit organizations. For more information, click here. ... Read more »
  • Becoming a Strategic Leader
    Adapted from “The Strategic Leader’s Roadmap: 6 Steps for Integrating Leadership and Strategy,” by Michael Useem and Harbir Singh (Wharton Digital Press, copyright 2016).Article Author: Michael Useem and Harbir SinghWhether chief executive or a front-line supervisor, managers at all levels must also be able to convey strategic intent if they are to effectively exercise strategic leadership. This means communicating the organization’s strategic agenda in ways that are both unambiguous and persuasive, setting forward what is to be sought in the longer run. While defining direction, it’s essential that managers refrain from detailing or micromanaging the specific actions that must be taken, though they certainly continue to hold their team members or subordinates accountable. Gary Hamel and C. K. Prahalad explicitly articulated the value of strategic intent for business more than a quarter century ago, advocating that company leaders offer a clear and sustained statement of company direction without detailing its execution. In... Read more »
  • Must Be Something Ideate
    Adapted from “Getting to “Yes, And”: The Art of Business Improv” by Bob Kulhan, (Stanford University Press, (c) 2017 Robert Kulhan).Article Author: Bob KulhanOne of the keys to success in any business lies in the ability to generate a tremendous amount of ideas, because when it comes down to it, almost every organization is, at heart, in the idea business. This is not a revolutionary concept. However, what often is overlooked—or simply misunderstood—is that the generation of great ideas is a numbers game. Businesses ostensibly are always looking for killer ideas that will boost profits and cut costs; ideas that streamline processes and maximize investments; and ideas that will have significant impact in the marketplace. To get to those killers, though, a business may have to cough up a mess of ideas that are ridiculous, budget busting, unusable, or simply awful. A business that runs on the assumption that it will come... Read more »
  • The Secret to Employee Engagement—Engaging the Head AND the Heart
    For employees to feel a true sense of passion and engagement with their organization/position, just checking the boxes of whether or not they have the requisite experience/skills is not enough to forecast levels of true excitement about and connection to the work and the workplace. Article Author: Dana Brownlee, President, Professionalism Matters, Inc.Most seasoned leaders know that the key to a strong workforce and high morale is fostering and encouraging high levels of employee engagement, but the million-dollar question is HOW DO YOU DO IT? As a corporate trainer for more than a decade counseling leaders and teams, I’ve found that the key to employee engagement is having leaders and organizations who consciously work to consistently engage and feed the head and the heart simultaneously. In many ways, finding the right employee/fit for a particular position is much like dating. Clearly, it’s important to look for fit in terms of similarities in... Read more »
  • Training Top 125 Best Practice: DPR Construction’s Builder Bootcamp
    Builder Bootcamp aims to inspire project engineers to be better builders, and expose them to the many aspects of the building process and deeper integration into the DPR culture.Article Author: Edited by Lorri Freifeld“Our people are passionate about technical projects of all sizes and levels of complexity” is one of 16 practices defined in the DPR Operating Code that helps employees understand the underlying strategy in all that DPR Construction does. It’s important to not only be a technical builder but to also understand how different roles come together to create a building. Builder Bootcamp is a new, national DPR training initiative to support its project engineers (PEs). Its mission? To inspire people to be better builders, and expose them to the many aspects of the building process and deeper integration into the DPR culture. It helps PEs be more well-rounded with field knowledge and technical skills to understand the challenges in... Read more »
  • 7 Causes of Undermanagement—And How They Affect Direct Reports
    Undermanagement is a success-crushing syndrome worth fighting against. Indeed, the consequences of undermanagement make the impact of micromanagement look like nothing.Article Author: Bruce Tulgan, Founder and CEO, RainmakerThinking, Inc.Although undermanagement is not a household word like micromanagement—yet—it should be, because undermanagement is a success-crushing syndrome worth fighting against. Indeed, the consequences of undermanagement make the impact of micromanagement look like nothing: Unnecessary problems occur. Small problems (that could have been solved easily) turn into big problems. Resources are squandered. Employees perform tasks/responsibilities the wrong way for longer periods of time. Low performers hang around causing problems for everyone else (and collecting the same paycheck as everyone else, too!). High performers get frustrated, lose commitment, and think about leaving. Employees are not set up to perform at their best. Managers spend their management time in all the wrong ways. Most managers undermanage. Here are the top seven reasons why they undermanage and how it affects you directly: 1. They are afraid of... Read more »
  • Curtailing Workplace Pettiness
    Author: By Margery WeinsteinMy work group recently began meeting on a weekly basis to review our progress, brainstorm, and set goals for the coming week. The good news is it’s given the head of our department a snapshot of the contentious manager I’ve worked under for the last six years. The bad news is a weekly dose of workplace pettiness. Pettiness between employees is so common that just about everyone who has been in the workplace for a few years has experienced it in some form or another. A column in the Huffington Post by MaryEllen Tribby, the founder and CEO of and, offers practical advice on avoiding interpersonal pettiness. Much of her advice sounds like it could fall under the umbrella of “good training,” meaning well-trained managers create workplace environments where pettiness doesn’t stand a chance. For instance, Tribby says a “daily refocus meeting” can help keep the staff focused... Read more »
  • Going Beyond Training
    Businesses that actively seek to innovate accomplish several vital goals: They remain competitive in a difficult market. And they develop talent from within through interesting and challenging projects.Article Author: Renée Gendron, MA, Principal, Vitae Dynamics Inc.Many countries are experiencing a weak economy ( and Job numbers are below what is needed for full employment ( and Profits are on a downward trajectory. One way for businesses to work their way out of the current economic climate is to innovate—that is, to develop better business models, improved business processes, disruptive new products or services, and new applications for existing products. In addition to talent and skill, businesses seeking to innovate need the following: • Opportunities for unconventional voices: Experts do not know everything. Creating space and opportunities for team members to share their perspective generates opportunities for sharing, collaborating, and eventually innovation. Solution strategy: Develop and maintain a culture of listening and cooperation... Read more »
  • Optimize Workforce Performance with Blended Learning
    Organizations need to develop training and developmental approaches that optimize workforce performance through various means that synergistically support each other.Article Author: By Richard A. Spires, CEO, Learning Tree InternationalAs a former CIO, and as someone who has been in information technology my whole career, I have come to appreciate the importance of having the right people, with the right skills and experience, in the right jobs. Particularly, when it comes to the development of systems or implementation of major programs, it is imperative to have a skilled and experienced leadership team. When I review programs, I always insist on meeting and being briefed by the program manager and his or her senior team—you can tell in an hour review whether the team has the requisite skills to handle the rigors of delivering successfully. Yet many organizations struggle to find or even develop the skills of their staff. Typically, the answer is to... Read more »
  • 6 Ways to Flip Your Leadership Script
    Excerpt from “Be the Boss Everyone Wants to Work For: A Guide for New Leaders” by William A. Gentry, Ph.D. (from the Center for Creative Leadership).Article Author: William A. Gentry, Ph.D.Firsts. There are many “firsts” in our lives. First date. First kiss. First concert. First car. First album or CD (or MP3) you bought and listened to. First time leaving home. First time “with” someone, if you catch my meaning. First heartbreak. First child’s birth. Here’s another “first”: your promotion into your first managerial role, the first formal leadership position you’ve ever had. All you’ve known in your career is work, work, work. And you were crushing it. The reward? You’re a boss for the first time in your life. Having that “supervisor,” “manager,” or “director” title, or something similar, looks good on your business card doesn’t it? You should feel proud—it’s a big deal. And as a new leader, you probably hope... Read more »
  • Training Top 125 Best Practice: Inclusion & Diversity Employee Resource Groups at Eaton
    Eaton Resource Groups (ERGs) provide a new mechanism for people to connect globally and regionally to access shared resources, collaborate online via blogs, and partner and learn together via formal in-person and virtual events.Article Author: Edited by Lorri FreifeldPower management company Eaton created a Center of Excellence for Inclusion & Diversity (I&D) in 2012 with the purpose of establishing a long-term strategy and education on this critically important topic. I&D strategy and initiatives are determined through the Global Inclusion Council (GIC), which is chaired by Eaton’s CEO, and Regional Inclusion Councils (RICs), which are chaired by regional or group presidents. Additionally, multiple focus groups in EMEA (Europe, Middle East, and Africa), APAC (Asia-Pacific), and the Americas have been leveraged so employees can contribute ideas and prioritization of initiatives. Program Details A primary mechanism used to support I&D program objectives is the use of the global network of Communities of Practice. These online communities... Read more »
  • Stress-Busting Tools and Techniques for CEOs
    This article was adapted from Prof. M.S. Rao’s book “21 Success Sutras for CEOs.”Article Author: Professor M.S.Rao, Ph.D., Founder, MSR Leadership Consultants“Being in control of your life and having realistic expectations about your day-to-day challenges are the keys to stress management, which is perhaps the most important ingredient to living a happy, healthy and rewarding life.” —Marilu Henner Life has become very challenging for people globally. Imagine the position of leaders and CEOs at the top who are stressed out due to constant firefighting with organizational challenges. Although technology is a boon, it has become a bane as it has brought alarming stress levels to leaders and CEOs. Stress has become a major challenge for CEOs. They don’t find time to reflect and take vacations. In fact, a little bit of reflection every day is essential to be more creative and productive. What is the use of achieving success when there is no... Read more »