Training News

  • It’s Okay to Manage Your Boss
    Unfortunately, too many leaders, managers, and supervisors are failing to lead, manage, and supervise. They fail to spell out expectations every step of the way, ensure necessary resources are in place, track performance, correct failure, and reward success.Article Author: Bruce Tulgan, Founder and CEO, RainmakerThinking, Inc.In organizations across all industries and at all levels of organizations, there is a shocking and profound epidemic of what I call “undermanagement”—the opposite of micromanagement. The vast majority of supervisory relationships between employees and their bosses lack the day-to-day engagement necessary to consistently maintain the very basics of management: clear expectations; necessary resources; real performance tracking; and fair credit and reward. In fact, most employees report that they feel disengaged from their immediate boss(es); that two-way communication is sorely deficient; and they rarely get the daily guidance, resources, feedback, and reward they need. You may not be aware of undermanagement in your workplace. But look around... Read more »
  • Call for Presenters for 2017 Online Learning Conference
    The conference will be held September 25-27 in New Orleans. The session proposal deadline is February 15, 2017.Article Author: StaffTraining magazine is now accepting speaker session proposals for the 2017 Online Learning Conference, which will be held September 25-27, in New Orleans, LA. To submit your proposal, visit: THE CONFERENCE Training magazine’s Online Learning Conference is designed for training and learning professionals who want to leverage the latest in eLearning tools, virtual classrooms, games for learning, simulations, mobile, social media, augmented reality, and other emerging technologies to improve human performance in the workplace. Participants get the theories and the practical how-to’s, plus hear from companies leading the charge in the use of technologies for learning. They learn strategies and best practices for designing, deploying, and managing effective learning technologies. THE AUDIENCE Attendees are organizational Learning professionals across all industry sectors, including academic institutions, government/military, health care, manufacturing, finance, transportation, and business services. Attendee titles cover the full spectrum... Read more »
  • How Much More Should Your CEO Make than Your Average Employee?
    Author: By Margery WeinsteinThere’s a story told about the early days of the Ford Motor Company that Henry Ford believed the workers building his cars should be able to afford to purchase the cars themselves. That story comes to mind whenever I hear about a CEO who makes many millions of dollars annually while the average employee at the company makes very little—maybe not even $25,000 annually. In some cases, such as of a major retailer, maybe the average worker only makes less than $10 per hour. According to an August 2015 report from career site Glassdoor (based on data from 2014), Walmart Chief Doug McMillon made $25.6 million, about 1,133 times the median employee’s $22,591. At Discovery Communications, CEO David Zaslav earned $156.1 million in 2014, nearly 1,951 times the firm’s median salary of $80,000. I remember how I felt myself when I learned at my last company (Training’s former owner) that... Read more »
  • 3 Best Practices for Enhancing Corporate Training Programs
    Training programs must be evaluated regularly and adapt to industry trends and participants’ changing behaviors (and preferences) in order to truly be effective.Article Author: Andrew Barker, ‎Senior Project Manager, Educational Services, Axis Communications, Inc.Corporate training programs are a core—and critical—part of an enterprise’s business. This professional development empowers employees and partners to regularly improve performance and sharpen their skills, while also helping the organization to maintain a competitive edge. It’s no surprise, then, that the industry continues to flourish, with Technavio expecting the corporate training market in the U.S. to grow at a compound annual growth rate of almost 8 percent from 2015 to 2019. Yet these programs must not become stale or they risk being ineffective. They must be evaluated regularly and adapt to industry trends and participants’ changing behaviors (and preferences) in order to truly be effective. In recent years, we have seen many trends emerge, from the rise of... Read more »
  • Leading with Laughter
    Bringing humor to work even if you’re not funny.Article Author: Paul OsincupBy now you may be well aware that incorporating humor into the workplace leads to some incredible benefits for employees and organizations, including: Reduced Absenteeism Enhanced Problem-Solving Skills Increased Production and Persistence Boost in Creativity     I could go on about employee morale, improving relationships, etc., but you get it—humor works! However, the most frequent question I get after people watch my TEDx Talk: Leading with Laughter is: “But what if I’m not funny?” First, if you’re sitting there thinking you’re just not that funny…you might be right. You may not be very funny, but you are self-aware, which is way more important! Whether you’re the corporate comedian or you’re more of a serious manager, here’s a model to help you add levity to your workplace: The L.A.F.T.E.R. Model (I’ve never understood why there’s an “ugh” in the middle of the word, “laUGHter,” anyway, so let’s just spell it right.) Lead... Read more »
  • Using a Complete Approach to Improve Employee Engagement
    Some organizations do nothing more than budget for a “check-the-box” training program to help managers learn to engage employees. Instead, organizations need to implement a complete solution that includes training but goes much further.Article Author: Andrew Neitlich, Founder and Director, Center for Executive CoachingSometimes Training and Human Resource professionals get frustrated when leadership wants to strengthen the organization’s capacity, but doesn’t put in place a complete approach. For instance, in the case of improving employee engagement, some organizations do nothing more than budget for a “check-the-box” training program to help managers learn to engage employees, as if that will solve a complex problem like engaging employees. Using the example of improving employee engagement, here is what a complete solution might look like—it includes training, and goes much further: Make the goal of improving engagement a strategic priority. Some organizations have so many programs going on that they treat each one superficially. Improving... Read more »
  • Training Top 125 Best Practice: Vi’s Management Development Program (MDP)
    The Management Development Program (MDP) aims to provide a springboard for emerging talent who aspire to grow regardless of their role within the company.Article Author: Edited by Lorri FreifeldVi invests heavily in employee training and development at all levels. Vi’s Management Development Program (MDP) aims to provide a springboard for emerging talent who aspire to grow regardless of their role within the company, which develops, owns, and operates luxury continuing care retirement communities across the U.S. Program Details Each year, MDP participants from across the company nominate themselves, and with supervisor approval and commitment for support, participate in a rigorous selection process. Each individual selected for MDP creates a development plan with his or her manager and local HR leader and receives a learner starter kit with relevant articles, tools, and resources. Whether a housekeeper aspires to be a lead housekeeper, or a server aspires to be a dining room manager, or a... Read more »
  • Sales Training Virtually
    Squeezing an eight-hour classroom session into a 60-minute Web session can be challenging, especially when training salespeople. Here are some of the most important factors to consider when designing virtual learning specifically for the sales role.Article Author: Amber Fox, National Director of Sales, Signature Worldwide, Inc.Your average salesperson is different. I began a recent article with that idea. In it, I wrote of how the natural strengths and desires that led them into sales in the first place sometimes may become a challenge in the training classroom. This is even more apparent when you look at virtual learning. It takes all these personality dynamics and condenses them down, like taking an eight-hour training day and squeezing it into a 60-minute Web session. Here are some of the most important factors to consider when designing virtual learning specifically for the sales role. Every training needs an element of buy-in. Adults must believe that what... Read more »
  • On Becoming a Leader—The Value Proposition
    The first step of any leadership development process is to focus on creating a suitable code of conduct that provides the foundation for all future leadership development training initiatives and leader actions. During this initial step, the individual identifies the “leader” values.Article Author: Stanley C. Ross, Ph.D., Associate Professor of Management, Bridgewater State University“Behavior is the proxy measure for an individual’s values,” I note in my book, The Road to Self-Leadership Development: Busting Out of Your Comfort Zone, (Emerald Group Publishing, 2015). If we deem particular behaviors as evidence of a leader or someone with leadership potential, that person must be exhibiting the requisite “leader” values. Values represent an individual’s beliefs in something. Beliefs help individuals identify acceptable options, select an option (make a decision), and implement the option. Behavior is guided by an individual’s code of conduct. This code represents the individual’s effort to organize his or her values systematically to... Read more »
  • Does Your Recruitment Need to Be More Proactive?
    Author: By Margery Weinstein One of my friends was working for an Internet start-up in the late ’90s before the tech bubble burst—or maybe just as it was about to burst—and she got lucky. Just as the bubble got the air sucked out of it, a recruiter called. The company had stopped paying employees on time, and her only friend left at the company was a self-described witch who worked at the front desk. My friend was lucky because she was still living with her parents at the time, so she could endure the tardy paychecks. But, still, imagine how she must have felt when out of the blue, without her doing a thing, a recruiter called her, and asked if she wanted to join another Internet start-up—one that wasn’t going out of business any time soon. Five years later, that second start-up also went out of business, but the moral... Read more »
  • Company Culture and Business Evolution
    6 tips to get you started crafting an organizational culture that makes employees feel respected, empowered, and humanized by company leadership.Article Author: Allison MaslanWhen it comes to business growth, a major key to success is the viability of your company culture. Not only is culture a huge consideration for potential new hires—with nearly 80% of Millennials reporting they are looking for a great culture match with employers—but it also can make a difference in your bottom line. How much of a difference? Researchers found that revenue growth for companies with performance-enhancing cultures was, on average, about 516% more than their counterparts. How can companies create or improve upon their culture? One important thing to understand is how business culture has changed in recent years from what it always has been. Historically, most businesses operated under more of a “dictator” model, with directives coming from the top down and employees simply expected to... Read more »
  • 8-Step Process to Discover Yourself
    Excerpt from “Discover Yourself” by Scott Schwefel (Tate Publishing, April 2016).Article Author: Scott SchwefelThere are eight steps in the process for you to discover yourself. Some of you can get through them in a few days; for some others, it may take weeks, or even months. If you have never really thought about your life as having mission and purpose, it will take you longer. No matter where you are in terms of self-awareness, and whether or not you know your true purpose in life, these eight steps will prove invaluable in your search for a better life and a better you. Let’s take a closer look at those eight steps now. Step 1. Find Your Passion: What would you do if you had all the money and all the time in the world? What parts of your previous jobs and your current life are consistent with your passion? Step 2. Define success:... Read more »
  • Communicating with Your Millennial Team
    It’s important to set quantitative goals rather than simply give direction, so Millennials learn it’s not enough to “follow the recipe.” It’s also crucial to explain how those goals contribute to the company’s overall business goals.Article Author: By Tom Silk, Executive Vice President, WorkStrideYears ago, when I started seeing all these articles popping up about Millennials and their unique traits, I usually would just roll my eyes. That was before I started managing a team of them. Then I did start to encounter some challenges that took me by surprise. Every individual is different, but any group of people that grows up under similar cultural circumstances is going to have some things in common. Don’t get me wrong—there are many positives, and I have even noticed that Millennials are outselling more seasoned sales partners. Here are a few lessons I’ve learned about effectively communicating with Millennial employees to get them on board... Read more »
  • Are Your Red Flags Turning Away Good Job Candidates?
    It is now a job seekers’ market, so to continue to attract the best talent, a company must build on practices that develop a strong reputation as a good employer.Article Author: David Boggs, Practice Leader, WK AdvisorsWith a strengthening economy and expanding job market, the hiring pendulum is swinging back in favor of job seekers. According to an article in Fortune, “the jobless recovery has breathed its last breath.” The “best of the best” are especially hard to hire, as these candidates may have multiple opportunities before them. This is true in regards to the executives I recruit. Within the last year I have seen a clear shift in candidates’ optimism and a rise in their standards and expectations for potential employers. Approximately half of job seekers see their current position as temporary, even if they are happy, according to one survey, suggesting that candidates are actively looking around. What does this shift... Read more »
  • Training Top 125 Best Practice: Property Upskill at USAA
    This course was redesigned to get member contact employees who were already selling and servicing auto insurance trained to offer property insurance, as well.Article Author: Edited by Lorri FreifeldProperty Upskill training at the United Services Automobile Association (USAA) is a redesigned course for both the insurance and underwriting communities. The business wanted to get member contact employees who were already selling and servicing auto insurance trained to offer property insurance, as well. One of USAA’s key priorities is “World-Class Experience,” which extends to its members and employees. USAA delivers on that promise by making sure those members inquiring about auto insurance also have sufficient property insurance coverage. Employee also have a world-class experience because their enhanced skill set allows them to enjoy a variety of calls, and engage in an enhanced career path. Another dual purpose of the restructured curriculum was to find efficiencies in staffing and training. Program Details Learning & Development (L&D) partnered... Read more »
  • January 2017’s Top Reads
    In partnership with getAbstract, Training brings you January’s top three business books recommended to our readers.Article Author: By getAbstract     More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you January’s top three business books recommended to our readers. “How Performance Management Is Killing Performance—And What to Do About It” by M. Tamra Chandler (Berrett-Koehler Publishers, Inc., 2016, 256 pages, ISBN: 9781626566774; $20.36) Better performance management awaits, says HR consultant M. Tamra Chandler, who shows the way in this pleasure-to-read guidebook. She argues that performance management should focus on people—executives, supervisors, and workers—and not just on processes. Her prose is clear, personal, and funny, making this one of the best—and best-written—current HR books. Someone new to performance management could read Chandler’s thoughts and engage instantly, and seasoned veterans will get enough charts, graphs, real-world examples, and online tools to satisfy their inner wonks.... Read more »
  • 10 Tips for Starting a Training Business
    10 lessons learned in the first 10 years of starting, sustaining, and growing a training and development business.Article Author: Paul Butler, Co-Founder, Newleaf Training and Development, and Mark Griffiths, Client Partner, Newleaf Training and Development and founder of the Florida and Georgia officeThis year, Newleaf Training and Development ( celebrates 10 years in business and now serves more than 180 clients across 28 states, China, India, and Western Europe. What makes this achievement even more extraordinary is that as the owners, we moved to America from the UK having never run a business before, let alone ever having worked full time in the learning and development industry. We’d like to share with you 10 lessons learned in the first 10 years of starting, sustaining, and growing a training and development business here in the U.S. I hope they’re reminders of good common sense and I hope they inspire you if you are... Read more »
  • Fully Developed Strategy Is the Linchpin to Effective Leadership Development
    While a lack of time and resources inhibits all organizations, 19 percent have managed to take a mature, disciplined approach that pays off with better results across the board, according to Brandon Hall Group’s latest Leadership Development Study.Article Author: By Claude Werder, Vice President/Research Operations and Principal Analyst, Brandon Hall GroupEach year, leadership development (LD) sits atop the list of Human Capital Management priorities—and disappointments. Overall, less than 40 percent of organizations participating in Brandon Hall Group’s annual Leadership Development research say their LD programs are effective, even while they plan to invest more time and money in 2017. So why does leadership development have such a dysfunctional relationship between investment and success? The answer can be summed up in one word: strategy. Approximately 81 percent of organizations responding to the research survey have less than a mature strategy that does not drive business performance. Among those organizations, between 21 percent and 39 percent... Read more »
  • What Happens When Women Lead?
    Author: By Margery WeinsteinWhether you’re happy about it or not, we lost our chance in 2016 not only for the first woman president, but the first chance to observe what the country would be like under female leadership. Many companies likewise haven’t experienced this sea change in leadership—or would it be a sea change at all? An article in December in The Atlantic explores what changes, and what doesn’t, under female leadership. Many speculate that more women at the helm in more companies means more opportunities throughout companies for women. The article notes: “One report on 21,000 firms from 91 countries by the Peterson Institute for International Economics concluded that having women on the board increases the ranks of women executives. (It also found that companies with women on the boards tend to be more profitable than those with just men.) And a study of New York City advertising agencies over a 13-year... Read more »
  • How to Spot Ideal Team Players
    Adapted from “The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues” by Patrick Lencioni (Jossey-Bass, 2016).Article Author: By Patrick LencioniWith enough time, patience, and attention from a good manager, almost anyone can learn to become a team player. I believe that. Having said that, some people are better at teamwork than others. These are the kind of people who add immediate value in a team environment and require much less coaching and management to contribute in a meaningful way. So there are two obvious questions. What do these people look like? And how do we find them? As it turns out, they have three qualities or virtues in common: They are humble, hungry, and smart. Before I explain each of those virtues, let me explain how this theory came about. Like so many of my ideas, this one surfaced as a result of my work with clients over the last... Read more »