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  • The Anatomy of Mindfulness
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    Excerpt from “The Mind of the Leader: How to Lead Yourself, Your People, and Your Organization for Extraordinary Results” by Rasmus Hougaard and Jacqueline Carter (Harvard Business Review Press; March 13, 2018)Article Author: By Rasmus Hougaard and Jacqueline Carter Mindfulness refers to both a practice and a state of mind. The more you practice it, the more it becomes your state of mind. Mindfulness is about generating greater mental effectiveness, so you can realize more of your potential on both a professional and a personal level. Effectiveness in this context is the ability to achieve your goals, objectives, and wishes in life. Mindfulness training tools and techniques have been around for thousands of years. In our work with organizations around the world, we keep the practice and definition of mindfulness simple and close to its ancient roots: paying attention, in the present moment, with a calm, focused, and clear mind. At the center... Read more »
  • Training Top 125 Best Practice: The People Leader Learning Journey at Vantiv
    The development journey begins with Ignite, which introduces what effective management and leadership looks like at Vantiv. After at least six months, people leaders participate in Activate, which takes a view focused on individual and team relationships.Article Author: Edited by Lorri Freifeld Payment processing and technology solutions provider Vantiv built a comprehensive learning and development path for people leaders to develop necessary skills to successfully lead. There are three levels in the learning journey: Foundational Skill-based learning Accelerated learning Program Details The program reaches four types of leaders: leading self, leading others, leading leaders, and leading organizations. The collection of classes called “Vantiv University” includes industry, elective, technical, and nomination-based programs and leadership courses. For those who lead people, the development journey begins with Ignite. This is required for all people leaders who are either new to the company or newly promoted to a leadership role. Ignite introduces what effective management and leadership looks like at Vantiv.... Read more »
  • 6 Things to Consider Before Choosing a Learning/Training Partner
    External training companies can be beneficial for big companies with internal training teams, as well as small companies with no internal training department. Finding the right solution and partner (not provider) is paramount in the success of any training initiative.Article Author: Pamela Dumont If you have worked for more than a few months in a training capacity, you’ll know it is no secret that there are a lot of companies and resources out there to aid in training you and your staff. I have worked in the training and development industry for the last decade and wanted to share some things I have learned along the way. External training companies can be beneficial for big companies with internal training teams, as well as small companies with no internal training department. Finding the right solution and partner (not provider) is paramount in the success of any training initiative. I sat down and started writing... Read more »
  • AR, VR, NLP: The Tech Driving Continuous, On-Demand Learning
    These technologies will support performance-adjacent learning solutions that enable professionals to learn from anywhere with minimal disruption.Article Author: Karen Hebert-Maccaro, Ph.D., Chief Content Officer, O’Reilly Emerging technologies such as artificial intelligence (AI), voice interfaces, and augmented reality (AR) are poised to radically change not only the nature of work, but also how employees are taught and trained in a professional environment. In response, Learning & Development (L&D) and Human Resource (HR) departments have been challenged with how to integrate this new wave of tech to create dynamic learning ecosystems. This is an especially tough problem today, since technology has conditioned people to expect quick and easy experiences—from Google searches, to help from voice assistants—so they can get answers and get back to what they were doing. While the “on-demand” concept is not new, it’s been historically tough to deliver from a learning perspective. Although most L&D departments have linear e-learning modules or... Read more »
  • High-Tech Workplace S.O.S.
    Author: By Margery Weinstein Out of the blue, I recently started wondering where the expression, “S.O.S.,” came from to connote an emergency. I read that some falsely believed it stood for “save our souls” or “save our ship,” but that, actually, it didn’t stand for words at all, but, rather, Morse code. So, I, of course, started wondering about how to tap out a distress signal in the office, and how you would do that in a 21st century way. I’ve heard that almost no one uses Morse code anymore (except my editor/former boss, who says he used it years ago to tap out a distress signal in a hotel bathroom he had accidentally locked himself inside). So what is the modern-day, workplace version of a call for urgent help? In most workplaces, “urgent” and emergency” don’t mean anyone is going to die. It usually just means someone stands to lose money. That,... Read more »
  • Book Sales Up, Ebook Sales Down. What Does It Mean for the E-Learning Sector?
    While the short term looks somewhat negative, longer term, it is likely e-learning will continue to grow in Asia and Western Europe, offsetting saturation in North America.Article Author: Kestell Duxbury, Knowledge Editor, BlueBottleBiz Ebook sales are down 17 percent in the UK to £204 million (approximately U.S.$262 million), the lowest amount since 2011, when the Kindle was launched. “I wouldn’t say that the ebook dream is over, but people are clearly making decisions on when they want to spend time with their screens,” Stephen Lotinga, chief executive of the Publishers Association said in The Guardian in April last year. “There is generally a sense that people now are getting screen tiredness, or fatigue, from so many devices being used, watched, or looked at in their week. books provide an opportunity to step away from that.” If Lotinga is to be believed, then as ebook sales fall, book sales should rise, and... Read more »
  • How Language Training Can Improve Employee Relations and Increase Your Bottom Line
    To ensure you’re arming your employees with the specific skills they need to succeed, here are three things to keep in mind as you look at language training for your business.Article Author: Chris Brotherson, Senior Director, Enterprise Sales, Rosetta Stone I’m sure you’ve heard the saying that employees are a company’s most valuable asset, and that’s 100 percent true. A good team is priceless when it comes a company’s success, which is why it is important to treat them as you’d like them to treat your customers, if not better. Often, organizations use company perks as an added value proposition to maintain (and build) employee morale. When organizations think of perks, they often start with traditional benefits packages: 401(k) plans, health insurance, and perhaps tuition assistance credit here or there. While these are great perks to offer, it’s important to take a deeper look at employees’ needs, and offer a benefits... Read more »
  • Training Top 125 Best Practice: USAA’s Credit Card Training Reinvention
    The new course reflects USAA’s approach to building member relationships.Article Author: Edited by Lorri Freifeld Diversified financial services company United Services Automobile Association (USAA) aims to deepen primary banking relationships with its members. USAA’s performance consultants met with the bank stakeholders and determined through focus groups, scorecard results, and manager feedback that its credit card course was outdated and did not focus on relationship building. The facilitator-led curriculum was put together over several years piece-by-piece. Though the training was revised on an ongoing basis, the look and feel of the lessons were different and did not provide an organized learning flow. The training also needed to be updated to incorporate specific government-mandated statements that must be read during each transaction to stay compliant with the law. This put the burden on instructors to verbally add new information without having the support of learning activities or assessments. In response, USAA’s instructional designers partnered with... Read more »
  • 3 Steps to a Diverse Workforce and Inclusive Employee Culture
    Employers need to treat diversity and inclusion (D&I) not as an initiative but as a core value. It is a principle that must be brought to life every day in the way a company approaches its candidates and employees alike. Article Author: Tanya Axenson, Global Head of Human Resources, Allegis Group Building a diverse workforce and inclusive culture is a priority for forward-thinking companies, with proven advantages ranging from higher cash flows and improved candidate attraction to increased innovation, But there are challenges to bringing a diversity and inclusion (D&I) vision to life. According to an Allegis Group survey of 500 senior-level HR decision-makers, a significant majority of respondents said, “We have a strategy and are making progress,” or “We’ve arrived” when it comes to D&I progress.” Yet, when asked what D&I best practices their company has in place, 26.5 percent reported none—the leading response. These findings reveal a harsh truth: Despite claims... Read more »
  • How to Structure an Initial Face-to-Face Meeting with a C-Suite Executive
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    Excerpt from “Selling to the C-Suite: What Every Executive Wants You to Know About Successfully Selling to the Top” by Stephen J. Bistritz, Ed.D. (Second Edition, McGraw-Hill, 2018).Article Author: By Stephen J. Bistritz, Ed.D. Training professional business-to-business salespeople to make effective, face-to-face calls on client executives can be strengthened by the use of structured templates that are accompanied by supporting content. Here’s an example taken from the second edition of the recently published book, “Selling to the C-Suite.” There is a template in the graphic below that you can use to help you develop your face-to-face meetings with executives to discuss their specific needs. Structuring an initial meeting with executives follows the same format as the pie chart shown in that graphic, which suggests that your meeting should have an introduction, followed by a discussion of issues and implications, then deal with solution options, and end with moving forward. The pie chart shown... Read more »
  • Workplace Anger Management 101
    Author: By Margery Weinstein The difficulties Serena Williams had in her U.S. Open match a couple weekends ago hit home with me. I’ve never (yet) had a workplace meltdown like that, but have been called out by a man for having a bad temper. I once witnessed him yelling, swearing, and offering an obscene hand gesture to a driver as we crossed the street to a holiday party years ago, so being called out for a bad temper by him was funny. Serena’s heated exchanges with the umpire, who she felt unfairly deducted points from her as a penalty, could point to sexism and differing levels of acceptance for male versus female anger, some say. Others, like tennis star Martina Navratilova, say what she got wrong was that a display of that kind of temper tantrum is wrong for any tennis player, whether male or female. Based on my own experiences and observations,... Read more »
  • How to Overcome Barriers in Your Company’s Strategic Alignment to Achieve Transformation
    Forward-thinking Learning and Development professionals can better manage their transformation plan by turning participants into teachers, tapping into the minds of internal and external experts, and making use of new learning technologies.Article Author: Janice Miller, Director, Leadership Programs, Product Management, Harvard Business Publishing Corporate Learning The best-performing companies often are strategically aligned. They understand transformation is necessary to stay competitive and fulfill their missions in a complex business world filled with unprecedented degrees of difficulty and challenges, and to transform successfully, they must accelerate the pace of building critical senior-level alignment and strategic direction. In turn, this requires constructing new and revising existing strategies, and even launching large-scale transformation programs to execute on those strategies. But what does strategic alignment look like in practice? Take McDonald’s, for instance. In order to serve the 70 million customers worldwide that it does on a daily basis, the organization has efficiently transformed its operations and... Read more »
  • Evaluation 3.0: The Rise of a New Era in Learning Evaluation
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    Post-training support solutions, such as digital self-coaching tools, will become a new way of collecting solid post-learning impact analytics on both employee behavior and company performance.Article Author: Laurent Balagué, Founder and CEO, forMetris Learning and Development (L&D) professionals are constantly on the lookout for the latest technology that will shake up the established order and usher in a new vision of learning. Learning evaluation will not be spared by these changes. The way we evaluate learning could dramatically change in the coming years, thanks to emerging technologies giving ever deeper and more accurate insights. The Corporate Learning Landscape Is in a Constant Revolution From e-learning to learning in the workplace, the way we deliver learning to employees has changed dramatically over the last few years with a complete shift in mindset. Today, it’s up to learning to adapt to the employee and get delivered anytime, anywhere, on any device. One of the main... Read more »
  • Navigating a Changing World—10 Principles for Future Leaders
    Excerpt from “The Future Leader’s Handbook—A Guide to Leading With Foresight” by Rohit Talwar, Steve Wells, Alexandra Whittington and Helena Calle.Article Author: Rohit Talwar, Steve Wells, Alexandra Whittington and Helena Calle Perhaps the biggest challenge facing leaders today is to ensure they are capable of navigating themselves and their organizations through a complex and rapidly evolving future landscape. The reality is becoming clear, a good future-focused leader has to have a “futurist mindset.” This means being capable of looking over the horizon on a continuous basis, and constantly adjusting our present-day actions in response to what we see. It also means acting quickly in response to new opportunities and risks—trying rapid change experiments through which we can learn and evolve. Our forthcoming guide for surviving and thriving at the helm of business, “The Future Leader’s Handbook—A Guide to Leading With Foresight,” is intended to help address these challenges in a highly... Read more »
  • The Influential Leader
    Being influential is not about what we learn to do to others but what we learn to be for others—consistently becoming the kind of person others want to follow.Article Author: By David McNally, Founder, TransForm Corporation Jim Collins’ “Good to Great” is one of the bestselling business books ever written, and it deserves to be so. As such, I want to focus on what Collins and his team of researchers discovered about the leaders of the world’s most successful companies while also sharing some thoughts on leadership from my own new book, “Mark of an Eagle—How Your Life Changes the World.” Collins states: “One of the most damaging trends in recent history is the tendency (especially by boards of directors) to select dazzling, celebrity leaders.” In more than two-thirds of the companies Collins and his team studied, they discovered that “the presence of a gargantuan personal ego contributed to the demise or... Read more »
  • Making Soft Skills A Virtual/Augmented Reality
    Are you ready to put some goggles on and really learn?Article Author: By Roy Saunderson, Chief Learning Officer, Rideau Recognition Solutions I admit it: I’ve never used virtual reality or augmented reality—and especially not in a learning context. So what are virtual reality and augmented reality? Julia Tokareva, executive manager at software development firm RubyGarage, penned a great explanation in a Forbes article. She described virtual reality (VR) as a computer-generated, fully artificial virtual environment where a learner is fully immersed. More advanced VR technology provides freedom for users to move within their digital environment and even hear sounds. Special hand controllers can be used to further enhance the VR experience. If your kids haven’t already shown you, you have to wear special VR headsets to experience the virtual reality effect. Most VR headsets are connected to a computer (Oculus Rift, for example) or a gaming console (PlayStation VR). But there are also... Read more »
  • Breaking Out Of The Box
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    As Training professionals, we need to go beyond the “traditional” right answers and look for new solutions if we hope to get better results from our training efforts (or even maintain current results!).Article Author: By Bob Pike, CPLP Fellow, CSP, CPAE-Speakers Hall of Fame Have you ever found a solution to a problem and then started believing it was the only solution, instead of just one of many possible solutions? Perhaps, for example, you discovered a way to convey a certain training point that worked well the first time you tried it, and you continued to stick with it. But there’s a danger in this thinking that ties into a trend I’m seeing constantly in the business world: change. Whether it’s downsizing, the introduction of new technology, the need to roll out products and services faster, or yet another round of budget cuts, we’re faced with change—and forced to find ways to... Read more »
  • Certification! What’s All The Buzz?
    The emergence of new players in the certification market has produced three phenomena.Article Author: By Judith Hale, Ph.D., CPT, CACP, CIDD, CEO, Center for International Credentials More than 1 million people are awarded a certification annually, and professional certifications are the second most common post-secondary award in the U.S., according to Georgetown University. One-third of those getting certified already have an Associate’s, Bachelor’s, or graduate degree. Historically, certifications were awarded by independent third parties to people in established professions. Certifying bodies were not engaged in education or training. Their only business was to conduct job task analyses to identify the body of knowledge required to do the work, convert that information into a test specification, and develop and administer tests that measure candidate knowledge. Today, more organizations are getting into the certification business. For example, software vendors train and certify customers in the use of their products. Training companies certify attendees in their... Read more »
  • Helping Asian And Western Organizations Work Together
    How you build trust, manage people, plan, and make good impressions all are linked to cultural differences—and that’s where training comes in.Article Author: By Neal Goodman, Ph.D., President, Global Dynamics, Inc. There has been a significant increase in the number of Chinese, Japanese, Indian, and Korean companies looking to gain a foothold in the U.S. Many of these companies will fail because of a lack of training for Asian and U.S. leaders, managers, and employees. This lack of training results in cost overruns, stress, poor productivity, and significant employee turnover. For many of the Asian leaders, this is their first venture in the U.S., while for the American employees, this is the first time they have worked with or have been led by Asian nationals. Learning and Development (L&D) leaders can play a pivotal role in the success or failure of these ventures. Both Asian and American leaders and managers need cultural... Read more »
  • Focus On Cambodia
    Training is in its infancy in Cambodia, and developing training programs there requires vast resources.Article Author: By Dr. Neil Orkin, President, Global Training Systems The exotic Southeast Asian land of Cambodia has a varied topography and a wonderful cuisine that delights foodies of all nations. The high energy of the capital city, Phnom Penh, beckons. Cambodia has a population of approximately 16.2 million. It is a Buddhist country with a young population—the vast majority of its people are in their 20s. Cambodia has a low-tech economy with a focus on agricultural products and tourism. The United States is its largest export partner. Currently, the Cambodian business model is to export agricultural products and textiles, and to import finished goods such as machinery and motor vehicles. This has proven to be an unsustainable model. Cambodia is one of the poorest countries in the world. Currently, the per capita income levels are just a few... Read more »