Training News

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  • Engineering a Solution to Lackluster Employee Engagement
    A data-driven model can help organizations understand the different dimensions of employee engagement, in turn helping companies develop more targeted strategies to improve engagement where it matters most.Article Author: Stephen F. Young, Ph.D., Research Scientist, and Michael D. Smith, Director, Organizational Leadership Practice, Center for Creative Leadership (CCL) Here’s some depressing news: Since Gallup started formally measuring employee engagement in 2000, engagement rates for U.S. employees have never gotten above 33 percent. For Millennials, engagement rates are often even lower than in the overall workforce. This is a problem. Studies show engaged employees stay longer at their jobs, reducing turnover costs. And companies with the most engaged employees are more profitable and deliver more value to shareholders. From multinational Fortune 100 corporations to small nonprofits to government agencies, engaged employees are a secret ingredient that helps the most successful organizations rise above the rest. Take the example of a heavy equipment company whose employee... Read more »
  • Are You Performing at Your Highest Potential?
    If you fail in your job or business, you may experience the apprehension of failing again in another profession. Apprehension prevents you from working at your highest potential. It also prevents you from experiencing whatever is happening in your life to its fullest.Article Author: Kit Gupta, Global Speaker, IE Sigma In a 2005 commencement address at Stanford University, American businessman Steve Jobs shared three stories of his life that reverberated in the hearts of millions around the world. One story that resonated with me is particularly essential to understand if you are on a path to achieving what you truly desire. Jobs began by saying, “It started before I was born.” Jobs’ biological mother, who he said was “a young, unwed college graduate,” had put him up for adoption. His biological mother refused to sign the adoption papers when she discovered that the mother who wanted to adopt Steve had never graduated... Read more »
  • 3 Ways to Maximize Your Investment in Millennial Training and Development
    When 87 percent of Millennials say professional growth and development opportunities are important to them, organizations need to respond.Article Author: Sue Wigston, Chief Operating Officer, Eagle’s Flight According to Pew Research Center, more than one in three American workers today are Millennials (the group of individuals born between 1980 and 1999). This statistic holds true in workforces around the world, and these numbers will only continue to grow, further challenging the current business landscape. This is not only because of sheer numbers, but because of the influence any group of this size can have. So what do Millennials value? In the 2016 Deloitte Millennial Survey, it was found that Millennials hold employee satisfaction, ethics/integrity, and customer focus to be most highly valued, and these are the elements they believe will make organizations succeed in the long term. Moreover, this is a generation that highly prioritizes personal and professional development, with 22 percent... Read more »
  • Training Top 125 Best Practice: Coaching for Success at Dominon Enterprises
    By creating and distributing the exact expectations of messaging through an online coaching tool, managers aimed help account representatives retain clients through value-based conversations.Article Author: Edited by Lorri FreifeldIn keeping with its goal to train and retain creative, self-motivated employees, online marketing and software services company Dominion Enterprises continually looks for new and innovative ways to address the challenge of efficiently and effectively providing training to in-house and remote staff. In 2017, the company’s Dominion Web Solutions (DWS) Recreational division implemented a rate increase that needed to be communicated to customers. DWS leaders chose to use an online coaching tool, Commerical Tribe, with the goal of providing consistent, effective messaging to their teams. By creating and distributing the exact expectations of messaging, managers hoped to impact the ability of account representatives to retain clients through value-based conversations. Program Details DWS leaders used Commercial Tribe to create videos of the baseline rate increase messaging, which... Read more »
  • How Health-Care Providers Can Maximize Success in a Managed Service Program Partnership
    Workforce solutions companies offer integrated and strategic support to help health-care organizations in recruiting and hiring both their contingent and permanent workforce. Here are three tips for getting more out of your partnership.Article Author: Dan White, President, Strategic Workforce Solutions, AMN Healthcare Rising patient demand and worsening shortages of clinical workers have made talent acquisition one of the most important—and difficult—issues facing health-care organizations today. As hospitals and health-care providers around the country know first-hand, health-care workforce supply isn’t keeping pace with hiring demand, leading to a so-called “war for talent.” Faced with these challenges, many health-care organizations are turning to workforce solutions companies that provide Managed Services Programs, or MSP. These workforce solutions companies offer integrated and strategic support to help health-care organizations in recruiting and hiring both their contingent and permanent workforce. In addition, a high-quality MSP can offer advanced solutions for most of an organization’s workforce challenges, thereby... Read more »
  • Winning the Talent War #3: Build Your Own Reserve Army
    Enduring relationships with good talent can’t always be maintained through uninterrupted employment alone. What if people could leave and come back again, all the time?Article Author: Bruce Tulgan, Founder and CEO, RainmakerThinking, Inc. My company has had the great honor over the years of working with the United States Army. One time, I was at Fort Leavenworth addressing a group of Generals about best practices in business. I was telling them how many business leaders are becoming so concerned about turnover and so intent on not losing the training investment they make in their employees that they are going to great lengths to retain people in less than traditional ways. Rather than lose people altogether, some employers are retaining people part time, flex time, as telecommuters, and in other non-traditional manners. Many employers are letting their people leave and come back. And, in some cases, employers are even saying to people,... Read more »
  • Neuroscience: Applying the Same Principles to Learning Content Strategy, Development, and Delivery
    Understanding how people learn is almost as important as deciding what they should learn.Article Author: Skip Marshall, Skip Marshall, Vice President and Chief Technology Officer, Human Capital Management (HCM), Tribridge, a DXC Technology Company Research from Bersin by Deloitte shows that high-performing learning organizations are 92 percent more likely to innovate across several business areas. This doesn’t happen without a cohesive learning strategy that ensures content is not only created to align with business objectives, but also that learning content itself is high impact and relevant to the needs of the modern learner. One aspect of learning gaining prevalence in recent years is the exploration of neuroscience as a contributor to learning success in the workplace. Understanding how people learn is almost as important as deciding what they should learn. Currently, three principles of neuroscience have high relevance for Learning professionals: Attention Memory Exploration Each of these is connected to segments of learning content strategy to... Read more »
  • Do You Want Courageous or Fearful Employees?
    Author: By Margery WeinsteinThe question of whether to breed fear or courage in your employees seems to have an obvious answer—courage. But the way some companies approach workforce management, you would think they mostly wanted fearful employees. A column in Forbes last week ponders whether companies are nurturing fear or courage. Writer Margie Warrell offers courage-boosting suggestions such as creating a bold vision and a shared sense of mission, and helping employees get comfortable feeling uncomfortable. When I passed by a Starbucks this morning, I noticed a small blackboard posted on the sidewalk advertising drinks to help passersby “cool down.” I started wondering how much liberty store managers had to decide what to promote in such street advertising. Does a corporate directive come down to all the stores telling them what to post on their sidewalk chalkboards or in their windows? Or can a store manager decide that advertising ways to cool down... Read more »
  • 4 Opportunities to Share Your Training Expertise
    Now's the time to think about submitting a Training 2019 Conference & Expo speaker session proposal, entering the Top Training Video Awards (TTVs), nominating an Emerging Training Leader, and applying for the 2019 Training Top 125.Article Author: Lorri FreifeldI've been editor-in-chief of Training magazine for 11 years now, and it still amazes me how collaborative this industry is. Companies often ask me how they can share their training stories and showcase their learning and development best practices. This is the perfect time of year to answer that question because I can think of four opportunities right off the bat: 1. Submit a session proposal for Training magazine’s 42nd annual Training Conference & Expo (Feb. 25 - Feb. 27, Orlando, FL). If your session is accepted, you’ll receive a 3-Day Conference registration for free (value: $1,595). We welcome submissions from in-the-trenches training professionals, consultants, authors, and vendors from corporations, academia, nonprofits, government, and the... Read more »
  • A Journey Toward More Effective Training
    In journey-based learning, the focus is on building habits over time by combining small milestones with brief peer-level educational opportunities.Article Author: David Arnowitz, Co-Founder and Chief Technology & Strategy Officer, Arnowitz Culture Agency The critical question in training today is, “What kind of learning leads to high performance?” Evidence suggests that taking a journey-based learning approach to changing habits is linked to individual and team performance excellence, and research shows that organizations adopting this approach achieve outcomes that can be measured in both quantity and quality. Yet, too few companies are embracing journey-based learning, and consequently many training programs are epic failures despite large investments. For example, leadership training in the U.S. has seen an annual investment of nearly $160 billion that has had little impact on improving performance. Corporate training programs fail, despite investments in state-of-the-art technologies, such as interactive virtual classrooms, mobile and video-based training, and Websites with responsive learning management... Read more »
  • Why Global Team Leaders Need a 21st Century Set of Skills
    If power and authority was the currency of leadership in the past, trust and respect is the currency of leadership in the 21st century of global leadership. You have to trust people to make decisions while you are asleep.Article Author: Jo Owen Leading a global team involves extreme leadership because everything is harder on a global team. That is very good news. If you can lead a global team, you can lead any team. Even better, if you lead a global team, you learn the skills all leaders will need in the 21st century. Leading a global team is your passport to the future. The basic disciplines of leading a global team are more intense than with a domestic team: Communication is harder; building trust is harder; understanding each other across cultures, language, and time zones is harder. Goal setting is harder because the needs of the center and the needs... Read more »
  • 5 E-Learning Roadblocks to Avoid When Crafting Your Training Strategy
    In order for your training strategy to be effective and for your e-learning course to deliver real and positive results, you need to identify clear objectives you can measure.Article Author: Kamy AndersonEffective employee training is crucial when it comes to improving a company’s overall performance and growing a business. Only when you train your employees well will they be able to contribute to your company’s success and help your organization become profitable. One of the best and most effective ways to train your employees is to provide them with the option of e-learning. Reason? It helps them improve their skills quickly, learn at their own pace, know their gap areas and address them, learn without hampering work, and so on. Although e-learning makes sense in today’s fast-paced world of business, it is key to ensure it is part of an effective training strategy. Keeping in mind that creating a training strategy requires... Read more »
  • Training Top 125 Best Practice: Choice Hotels International’s My Comfort Culture
    For its flagship brand, Comfort, Choice Hotels International aligned product improvements with guest experience and associate learning in a project called My Comfort Culture.Article Author: Edited by Lorri FreifeldChoice Hotels International is one of the world’s largest lodging companies, with 6,500-plus hotels in more than 40 countries. Comfort is the company’s flagship brand, with 1,600-plus properties. Comfort’s performance is a strategic priority with emphasis on guest satisfaction, revenue, and market share. Comfort previously focused on investing in product improvements with limited attention to the guest experience or developing people in a consistent way. As a result, key performance metrics were below expectations. In 2015, Choice Hotels aligned product improvements with guest experience and associate learning in a project called My Comfort Culture. Program Details My Comfort Culture goals are to help franchisees build stronger teams, improve customer service, and drive brand performance. To accomplish this, the Learning and Development (L&D) team had to establish... Read more »
  • Stuck in a CRM ROI Bottleneck?
    Run your training solution through this four-part selling skills alignment stress test.Article Author: Alexandra Ballantine “It’s never about the tool, it’s about the mechanic, using the tool” —Gary Vaynerchuk @garyvee Today’s sales teams must use customer relationship management (CRM) or fold their tents, but the long promised dramatic advances in productivity remain elusive, and poor training is rightly cited as a main culprit. To realize the ROI sales teams deserve after so many years of investment and hard work, many now select training solutions that claim core selling skills shape their courseware.  Here are four new metrics you can apply to any CRM training program to ensure it pays more than lip service to this critical goal. As a bonus, each one will lay the foundation for a powerful benefit guide on which to base your proposal to fund the training program you believe is right for your team. 1. Self-fulfillment and empowerment emerge as... Read more »
  • The Progressive Power of Ed-Tech
    Humanizing your training is the key to corporate learning. Article Author: Angela Maiers, Founder, Choose2Matter, and Dr. Dovi Weiss, Head, Digital Pedagogy at Kibbutzim College, and Pedagogical Founder/Chief Scientist, Time To KnowThe tension is building between humans and technology. Can you feel it? On one hand, corporate trainers and managers know they need to be using the most cutting-edge, blended training. On the other hand, managers must acknowledge the growing need their employees, especially Millennials, have for jobs that value and invest in them through benefits, enriching training, supportive human resources, and managers who communicate openly and frequently. These elements are imperative not just for a positive employee experience but also to ensure organizations’ survival though the Fourth Industrial Revolution. What the world of corporate training needs right now is a synergy of humans and tech—this will be the secret method for success in the workforce of the future. Tech Might... Read more »
  • June 2018’s Top Reads
    In partnership with getAbstract, Training brings you June’s top three business books recommended to our readers.Article Author: By getAbstract       More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you June’s top three business books recommended to our readers. “You Can Do Anything. The Surprising Power of a Useless’ Liberal Arts Education” by George Anders (Little, Brown & Company, 2017, 352 pages, ISBN: 9780316548809; $18.36) Pulitzer Prize-winning author George Anders believes people who infuse “a humanist’s grace” into “technical disciplines” meet the employment needs of contemporary society. He explains that liberal arts graduates can blend their skills, training, and “explorer’s spirit” to land innovative, satisfying jobs in varied fields. Most of his examples focus on recent grads, but his approach is transferrable to those who are ready for a career change. Anders offers valuable tips to help liberal arts majors envision their career... Read more »
  • Do You Have a Looming Retention Problem?
    Author: By Margery WeinsteinNot surprisingly, employees who are overworked, underpaid, and under-appreciated aren’t as likely to stick around, according to reporting from The Orange County Register. “In 13 Western states, 2.3 million people voluntary left their jobs in the year’s first three months. That’s up 6.9 percent in a year—and a 106 percent surge since the recessionary era of 2010. It’s also a quitting pace 7 percent faster than the pre-recession high,” Jonathan Lansner writes. Most companies at least make a show of valuing employees, but it may be the right time to think deeply about whether you truly do, and if you truly do, whether your employees would agree with you. If you haven’t done one lately, a survey sent to employees, allowing for anonymous reply—and no way of being tracked back to individual responders—could be a good idea. To increase the chances of most employees responding, you could offer a... Read more »
  • E-Learning Market to Grow at 5% Compound Annual Growth Rate from 2017 to 2024
    A major factor contributing to the high growth of the e-learning market is the rising shift toward flexible education solutions in the corporate and academic sectors.Article Author: By Global Markets Insights, IncThe e-learning market will exceed $200 billion by 2024, according to a new research report by the market research and strategy consulting firm Global Market Insights, Inc. A major factor contributing to the high growth of the e-learning market is the rising shift toward flexible education solutions in the corporate and academic sectors. These solutions allow students and employees operating in a range of verticals such as health care, BFSI (banking, financial services, and insurance), information, and telecommunications to have access to quality training while dispersed over a large geographical area. The rapid scale of globalization has sparked the need for language and sensitivity learning. Multinational corporations are moving their employee base to foreign locations, leading to the increase in demand... Read more »
  • High-Performance Learning Measurement Essentials
    Brandon Hall Group’s 2018 Learning Measurement Study found that few organizations collect metrics that help link learning to organizational and individual performance. In fact, only about 8 percent of companies truly measure different types of learning with an eye on business results.Article Author: By David Wentworth, Principal Learning Analyst, Brandon Hall GroupOrganizations put huge amounts of time, money, and energy into learning, yet real insight into the impact it has on the business remains elusive. Most do a good job tracking who completed what training, but that doesn’t tell the whole story or help determine learning ROI. Brandon Hall Group’s 2018 Learning Measurement Study found that few organizations collect metrics that help link learning to organizational and individual performance. In fact, only about 8 percent of companies truly measure different types of learning with an eye on business results.                             This lack of measurement effectiveness is evidenced by the study results, which show companies... Read more »
  • Rules of Engagement: Guidelines for Effective Team Interaction
    Adapted from “The Power of Vulnerability: How to Create a Team of Leaders by Shifting Inward” (Greenleaf Book Group Press; Copyright (c) 2018). Article Author: By Barry Kaplan and Jeff ManchesterIn most organizations, people work in teams. But in too many teams, people feel disconnected and don’t bring their full potential to the table. How can we change this? When you are traveling on the roadways, there are laws, signs, and proper etiquette that promote driving safely and effectively. Through those guidelines, we form a social contract for safety. Our common experience is that people in relationships gravitate to safe ways of engaging with others. The same is true for our teams. We need to create a sense of safety and provide a safe way to openly express ourselves. To do this requires the establishment of guidelines that everyone can embrace and honor. These guidelines lay out specifically how we are going... Read more »