Training News

  • Designing Leadership Curricula for 3 Types of Leaders
    If leadership trainers and management course designers intend to produce effective leaders, they first must understand the environment in which such leadership is to be exercised.Article Author: Marina Arshavskiy Management consultant, author, educator and business thought leader, Peter Drucker once said: “Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.” As a founding father of modern leadership theory, Drucker had a deep understanding of what makes a good leader. Yet, many of today’s leadership training curricula show scant appreciation of the fact that, in order to produce good results, leaders must be trained. And that training should directly reflect the attributes of the environment in which they are expected to lead. Training Bosses and Leaders No two companies adopt the exact leadership traits. In every organization, there is a management style that is as distinct as the fingerprints of each individual who works there. So when we... Read more »
  • Top Benefits to Recruit and Retain Top Talent
    The key is to survey your employees to see what is important to them before introducing new benefits no one will use.Article Author: Bill Gimbel, President, LaSalle Benefits A great benefits package can retain key talent, but it also can attract talent. Three in five people say benefits are a determining factor in the job search, according to Glassdoor. In today’s tight labor market, companies need to utilize all tools available to attract valuable employees and compete in the war for talent. While not every company can afford every benefit, here are a few to consider: 1. Student Loans Repayment Assistance Half of jobseekers say student loan reimbursement could sway them to accept a lower-paying job. In the war for talent, this benefit can make the difference between candidates choosing your company over another. Many employers contribute $100 per month. By using the average student loan debt and average interest and payoff rates, a $100... Read more »
  • Today’s Younger Workers: Hire Them, Train Them, Make Them Great
    Today’s job seekers are looking for an exciting environment, a clear and understandable path to advancement, and a chance to exercise personal autonomy—while still being part of a stimulating team.Article Author: Evan Hackel , CEO, Tortal Training, and Principal and Founder, Ingage Consulting In the old way of hiring new employees, job seekers sold themselves to companies. Today’s younger job applicants see the hiring process in a different way. They are still being screened, but they want to screen your company, too. They are looking for an exciting environment, a clear and understandable path to advancement, and a chance to exercise personal autonomy—while still being part of a stimulating team. When you bring them on board, you need to invest special care to train them, because they like to feel assured and competent from their earliest days on the job.  In other words, you need to work harder to recruit and retain... Read more »
  • 3 Key Areas Where Retailers Need to Protect SAP Systems for Cybersecurity
    The notion that most IT staff are cybersecurity experts is a widespread misconception, leaving thousands of companies and their millions of customers exposed to everyday cybersecurity threats.Article Author: Thomas Kastner, Managing Director and Chief Technology Officer, Virtual Forge GmbH Technology and, just as important, data, were important even before the Internet fully emerged. For example, retailers were always keen on running their big box stores more efficiently, and leveraging data to better understand their customers. When the Internet exploded, and subsequently morphed into mobile shopping via tablets and smartphones, businesses of all sizes began to leverage technology such as SAP to run highly complex operations that joined physical and online storefront processes such as inventory controls, order fulfillment, sales, pricing, customer service, and returns. Because of SAP’s vast amount of code and data, this also means businesses have been wary of cybersecurity threats—from both internal and external audiences. In fact, there are roughly... Read more »
  • Training Top 125 Best Practice: BayCare Health System’s Journey to Extraordinary
    The interactive program uses small group discussion, learning maps, and videos to facilitate learning and discussion to help team members identify and model the behaviors they should use in performing their roles to achieve BayCare’s goal to be a national leader in health care.Article Author: Edited by Lorri Freifeld BayCare Health System’s “Journey to Extraordinary” (J2E) is an interactive program using small group discussion, learning maps, and videos to facilitate learning and discussion. The focus is on BayCare’s Mission, Vision, Values, Customer Experience, and the behaviors its team members should use in performing their role to achieve BayCare’s goal to be a national leader in health care measured by top decile customer and team member experience scores. Program Details A 12-member Steering Committee, all of whom are senior leaders, directed the development of the “Journey to Extraordinary” using feedback provided from a stakeholder summit that included nearly 300 of BayCare’s patients, vendors, team... Read more »
  • The Fight Against Undermanagement Continues in 2019
    The vast majority of leaders, managers, and supervisors fail to consistently spend time in one-on-one management dialogues with their direct reports to provide enough guidance, direction, and feedback.Article Author: Bruce Tulgan, Founder and CEO, RainmakerThinking, Inc. Undermanagement is not yet a common household term like micromanagement—but it should be. For many years, I have been focused like a laser beam on moving the management zeitgeist and conventional wisdom away from the false empowerment thinking that drives undermanagement. I want to inspire managers to have the gumption to break the vicious cycle that makes undermanagement seem inevitable. The Same Basic Story This began back in 1993, when I started examining the work attitudes of Generation X, those of my own generation who, at the time, were just entering the workforce. At that time, I was focused exclusively on generational issues in the workplace. When I went to a company and interviewed its employees, it... Read more »
  • What Counts as a Vacation?
    Author: By Margery Weinstein I read an article on Entrepreneurlast week about the ever-rising levels of workplace stress.  “‘There are many factors that cause increased stress levels at work, including keeping up with changes in technology, increased workloads, and interpersonal conflict,’ Dennis Baltzley, a Korn Ferry senior partner and global head of Leadership Development Solutions, told writer Pooja Singh. “‘The largest source of current stress is the boss. More than 30 percent of the respondents said their superior is the biggest source of stress at work, and 80 percent said a change in leadership, such as a new direct manager or someone higher up the organizational chart, impacts their stress levels.’” I’ve experienced all those things cited by Baltzley, and have written about many of them in this blog, but one thing I haven’t heard spoken about is the management of employee vacation time. What counts as a vacation today is questionable. My understanding... Read more »
  • Are You an Effective Leader?
    The top 3 qualities of an effective leader in the modern workplace. Article Author: Gary Douglas, Founder, Access Consciousness Leadership roles and workplace environments have changed over time, and what was once effective no longer applies to the successful modern business. Businesses that used to survive using traditional management structures and run-of-the-mill techniques for their operations no longer can maintain their success in the rapidly changing business environment.  Effective leadership is the key to a successful business as the workplace environment becomes more and more driven by technology and business innovation. Everyone from the ground up in an organization needs to be able to change with ease, take appropriate action, and consistently institute innovation to be on the creative edge of business. Leadership is no longer about being at the top of a pyramid and making decisions that have flow-on effects for the whole company. An effective leader engages across all areas of... Read more »
  • 5 Things a Business Needs for an Effective Dashboard Video Wall
    These five key features can help you make a good purchase decision, and ensure your deployment meets its goals for smoother and more efficient business operations, and better team collaboration. Article Author: Timothy Griffin, CTO, Userful Video walls are everywhere in today’s offices and businesses: in huddle rooms and meeting rooms, in hallways and executive offices. When it comes to decision-making, it is important that multiple people are able to look at and consider the same data at the same time—often from different locations—and come to agreement on action items. However, the sheer volume of data that goes into even the simplest strategy and decision-making session is staggering. The ability to display a great deal of data, images, and often constantly changing figures in a single place becomes paramount. This is where corporate dashboards and the video walls that allow them to be easily displayed and seen come in. But with so... Read more »
  • Train Your Sales Professionals to Sell with Data and Storytelling
    Training your sales professionals to simplify the way they share data with customers and prospects is best accomplished by building the skills they need to put together a compelling sales narrative.Article Author: Ben Taylor, Content Manager, Richardson According to research from International Data Corporation,99 percent of CFOs and CIOs at global organizations believe analytics are important to their business. The problem: 75 percent say they have trouble using the data to make decisions. Part of this challenge stems from a business setting in which data is vast and easily accessed but also disparate and lacking the contextual power of a narrative. Training your sales professionals to simplify the way they share data with customers and prospects is best accomplished by building the skills they need to put together a compelling sales narrative. Let’s break this process down into three parts:  The importance of sourcing the right data to position a solution How to organize the data for... Read more »
  • Training Top 125 Best Practice: AAA Northeast’s Personal Safety Program
    The project scope was to train all 3,300 employees on how to prevent and/or react to incidents related to parking lots, active intruders, and road rage—three scenarios that could put their personal safety at risk.Article Author: Edited by Lorri Freifeld AAA Northeast believes its safety program should apply both inside and outside of the workplace as a reflection of the roadside service membership organization’s values and commitment to help and serve as a way of life. This is one of the primary reasons AAA Northeast created a Personal Safety Program for all employees during the first half of 2017. Program Details  The project scope was to train all employees on how to prevent and/or react to incidents related to parking lots, active intruders, and road rage—three scenarios that could put their personal safety at risk. These situations were selected because they apply to all AAA Northeast employees, regardless of demographic, job title, or... Read more »
  • 5 Things Every Mid-Level Manager Should Be Able to Do
    Don’t skimp on mid-level manager training. When your company is outperforming competitors, you’ll be glad you made the investment.Article Author: James Manktelow, Founder and CEO,, and Julian Birkinshaw, Professor, Strategy and Entrepreneurship, Deputy Dean for Programs, and Academic Director, Institute of Innovation and Entrepreneurship, London Business School Mid-level managers do deeply important work, but they get very little training. At most companies, fewer training dollars are earmarked for them than for leaders at other levels.   Part of this is because it’s not easy for managers to spend as much time away from their job. They are very “hands-on” in a company’s day-to-day operations. Training takes time, and managers have little to spare. What’s more, the training they do get is not always effective. Mid-level managers need a broad repertoire of skills, and not all of them are deficient in the same things. That means a one-size-fits-all approach won’t work. Due to this lack of... Read more »
  • Starting The New Year Right
    The beginning of a new year is a great time to reflect on past successes, evaluate what is no longer working, and make plans for the future.Article Author: By Dawn J. Mahoney, Owner, Learning in The White Space LLC Hello! I’m thrilled to have the “Last Word” in Training magazine for 2019. It just feels right. In truth, this column header reminds me of the Little Golden Book starring Sesame Street character Grover: “The Monster at the End of This Book” (Jon Stone, 1971): Having read the title page (or, in later editions, the cover), Grover is horrified to learn there is a monster at the end of the book. He immediately begs the reader not to finish the book, so as to avoid meeting this dreadful, scary monster. Never fear, I’m going to try not to be a monster, but be warned I might write something that challenges you or you don’t... Read more »
  • Where Have All The Leaders Gone?
    Look inside your company today to find and develop the emerging leaders of tomorrow.Article Author: By Roy Saunderson, Chief Learning Officer, Rideau Recognition Solutions The No. 1 leadership challenge for CEOs today is developing “next-gen” leaders, according to DDI’s “Global Leadership Forecast 2018” (produced in partnership with The Conference Board and EY). In the last two years, North American businesses have invested more in internal learning programs to halt the talent crisis and prepare the people they already have in house than anything else. And the No. 1 focus of their learning agendas is management and leadership skills. In my own consulting work, I continue to bump into young, progressive individuals in the companies I serve, who are no longer just taking a management or leadership curriculum program. My interaction with these leaders often occurs after they’ve taken their learning development courses. That’s when the validation of their leadership skills is proven. Senior... Read more »
  • Adaptive Learning Is Critical To L&D Strategy
    With its personalized approach to building competence and confidence, adaptive learning has the potential to drive better performance, as well as reduce errors and liability.Article Author: By Nick J. Howe, CLO, Area9 Lyceum Adaptive learning has moved to center stage in learning and development as employers seek efficient and cost-effective ways to train workers who, more than ever, need to upgrade their skills. By bringing together the best of computer science and cognitive research, adaptive learning delivers a personalized, computer-based approach that adjusts to the needs of each learner in online and blended learning scenarios. The reality is that employees are given little time to devote to learning while they try to carry out their daily business activities. To be effective, e-learning programs must incorporate learning science principles into their design and dynamically adjust to meet the needs of each learner. Programs that are essentially online workbooks, lectures, videos, and e-learning “page-turners”... Read more »
  • Proving The Critics Wrong On The Impact Of Diversity Training
    Highlighting the results of an in-person program on unconscious bias taken by a CEO and his executive cabinet of 12 men who work at a billion-dollar industrial manufacturing company.Article Author: By Neal Goodman, Ph.D., President, Global Dynamics Can diversity and unconscious bias training have an impact on an organization’s policies, procedures, and practices, and result in changes in participants’ awareness, perceptions, attitudes, and behaviors? Based on more than 25 years of practice in the field and the demonstrated results below, the answer is a resounding “Yes!” Those who question the value of diversity training often quote the Harvard Business Review article, “Why Diversity Programs Fail” by Frank Dobbin and Alexandra Kalev ( The article accurately describes the negative consequences of poorly planned and administered mandatory diversity programs. It also highlights the benefits of well-run programs and concludes: “The very good news is that we know what does work—we just need to do... Read more »
  • The Human Side Of Machine Learning
    The integration of humans into machine learning processes will benefit the way technology influences the design, development, and delivery of learning experiences.Article Author: By Phylise Banner, Learning Experience Design Consultant China’s state press agency, Xinhua, now features two artificial intelligence (AI) anchormen—one who speaks Mandarin and the other who speaks English. According to Xinhua, the anchors “can read texts as naturally as a professional news anchor.” The AI anchormen were modeled after real-life reporter Zhang Zhao and were digitally created from footage of the real anchor alongside the script he was reading. Those assets were used as input, and then machine learning algorithms created additional voice and movements that were missing. In other words, the computer learned from Zhang Zhao and then filled in the blanks. Machine learning is a noteworthy subset of artificial intelligence (AI). Simply put, machine learning enables a computer to learn from itself. Back in 1959, MIT engineer Arthur Samuel... Read more »
  • Write Effective Tests
    Tips for writing successful, fair tests that both measure whether learning has occurred and stimulate learning through recall.Article Author: By Eric Montag, Training Coordinator, Neenah Inc. Writing tests can be a time-consuming, difficult job, but it doesn’t have to be. To write successful, fair tests that both measure whether learning has occurred and stimulate learning through recall, consider using the following guidelines: Focus on important information: The test writer should be able to answer why the test taker needs to know the information that is presented in the question. Writers should not ask questions that focus on irrelevant information simply to make the test more challenging. Irrelevant questions, such as “What is the diagram showing on page 3 of the reading?” are demoralizing and create anxiety in the test taker. Avoid trickery: Questions should have only one answer, and each distracter should be plausible but clearly incorrect. Don’t ask testers to choose the... Read more »
  • Tackling Leadership Inertia
    Techniques for helping coaching clients convert “good intentions” into actions.Article Author: By Robert Barner, Ph.D., Executive Coach and Talent Development Consultant You can’t plough a field by turning it over in your mind—old Irish saying You know the drill. Having established a strong trusting relationship with your coaching client, you were pleased to find that this individual quickly displayed insight into those behaviors that were impeding her organizational success. Moreover, your client appeared to be strongly motivated to discover how to take steps to become a stronger leader. Based on all of this, you worked together to set coaching goals, then encouraged your client to take the first steps to meet these goals. Then the inevitable happened, as you watched your client take two steps forward and one (or sometimes more than one) step back. You began to wonder why all of the great discussions that took place during your coaching sessions failed... Read more »
  • 5 Strategies To Maximize ROI On A High-Potential Initiative
    Companies should view their high-potential leadership programs as a long-term investment strategy, applying the wisdom behind financial investing to their high-potential strategy.Article Author: By Mark Busine, Vice President, Product Management, DDI In the high-stakes world of investing in the right leaders to lead the company into the future, far too many companies are losing their shirts. Over the last 15 to 20 years, many companies have relied heavily on a high-potential strategy, which involves making targeted investments in identifying and developing a small group of people who are deemed most likely to be able to step into future leadership roles. According to DDI’s “Global Leadership Forecast (GLF) 2018” research (, produced in partnership with The Conference Board and EY, 65 percent of companies have adopted high-potential initiatives, yet two-thirds say their programs are not very effective. Similarly, research from Gartner reveals that 73 percent of high-potential programs show no return on investment (ROI). This... Read more »