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  • Are You Spending the Night?
    An awkward guest experience led to some misunderstandings that easily could have been avoided.Article Author: Kevin James Saunders, Trainer, Oculus Training Group I love staying in hotels. It’s fun, right? Someone cleans up after you, you get to have breakfast in bed, and you don’t have to make any commitments. It’s my perfect relationship! Recently, while visiting Vancouver, I decided to spend some time in a luxury hotel. I needed to treat myself and wanted to do something special. I used to live in Vancouver, and it is always nice to be a tourist in my own town. After dinner, maybe a bit later than the average Vancouverite would be out and about, my friend and I decided to have a glass of wine in my room. I had a fabulous suite with sweeping views of the downtown core, and it would be a great place to catch up. I called the... Read more »
  • Training “Inside the Box” and Driving Real Performance
    Inside-the-box thinking is a business application that encourages and inspires leaders to look within their company and build an internal foundation of fundamental elements upon which an organization can rest.Article Author: Brad Deutser, Founder and CEO, Deutser The greatest companies in the world. The most successful sports teams. The most recognized artistic performances. It doesn’t matter what kind of team, in what kind of sport or industry, or at what level they are performing, we know both from experience and research that when all people are on the same proverbial page—thinking the same things, accepting roles, and clearly understanding direction—there is a much greater chance for victory and success. In business today, that victory comes in many shapes and sizes. To the leader, it often is defined by increased bottom-line performance. To the manager, it is retention of key workers. To the work force, it is increased happiness with the job, fewer... Read more »
  • The Secret to A-Team Execution
    Excerpt from Chapter 9 of “Conquer Anything: A Green Beret’s Guide to Building Your A-Team” by Greg Stube.Article Author: Greg Stube While serving as cadre at the John F. Kennedy Special Warfare Center and School, I had a student named Riley Stephens. I didn’t like him. Personally and professionally, I saw nothing of value in him. I simply judged him harshly and felt very negatively about him. To my great relief, Staff Sergeant Stephens failed to meet the standards in training. My recommendation was NTR, or Never to Return. I felt so strong in my dislike for him that I couldn’t picture how he had made it as far in training as he did. I even felt as though my own Green Beret would have less value if he got one. He was stealing my oxygen, and the sound of his voice grated on my nerves. Riley Stephens was gone! I was... Read more »
  • 10 Tips to Engage Learners
    For decades, educators have been trying new teaching strategies to keep their learners on their toes and get them excited about learning. Here are some strategies to keep in mind.Article Author: Shimmi Sharma, Sunbeam School Lahartara Have you ever been facilitating a class and looked over at your learners to find them staring into outer space? Just when you think you have created the perfect training program or engaging activity, you find your learners are still not interested. If learners are not paying attention, then how are they going to learn and absorb information? Instructors must find a way to keep their class interesting enough that learners take in the information that is being presented to them. For decades, educators have been trying new teaching strategies to keep their learners on their toes and get them excited about learning. While some strategies fail, others have been found to be effective. Here are some tips to... Read more »
  • Training Top 125 Best Practice: Department of Labor (DOL) Fiduciary Rule Learning at Nationwide
    The vision was to provide engaging, relevant, easily accessible/consumable learning for a diverse target learner population consisting of associates, external and independent contractors, and external agents.Article Author: Edited by Lorri Freifeld Diversified insurance and financial services provider Nationwide last year designed and delivered more than 12,000 instances of learning on the new U.S. Department of Labor Fiduciary Rule to 5,000-plus Nationwide financial associates and agents. This rule indicates that the fiduciary is responsible for putting the best interests of the client ahead of his or her own, necessitating changes in the way associates sell/service financial products. Associates working with clients now must educate rather than advise. The vision was to provide engaging, relevant, easily accessible/consumable learning for a diverse target learner population consisting of associates, external and independent contractors, and external agents. Program Details Learning outcomes include: Develop new behaviors Promote a new way of thinking about the work being done today Drive required changes in... Read more »
  • Happy Holidays—Another Season of Insanity Is upon Us
    During this end-of-year holiday season, it’s challenging to be mindful. Mindfulness takes work, but makes a world of difference. Simply start with a breath.Article Author: Jodie Stewart, Consultant, Exec|Comm Well, the holidays are almost here. What started in October with innocent kids dressed up as super heroes and princesses knocking on my door for treats has evolved into a mad rush as we wrap up our good intentions along with our holiday gifts. We send our clients, our families, and our friends well-meaning gifts that range from fruit baskets to cashmere sweaters. There are potluck lunches and holiday parties, with every invitation hard to resist. It’s practically impossible to say “No.” From weight gain to stomach pain to overall lack of energy, nothing good comes from consistent overindulgence. We live in a never-ending cycle of the harried holiday season, striving to stay on top of it all. Finishing work projects in time to... Read more »
  • December 2018’s Top Reads
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    In partnership with getAbstract, Training brings you December’s top three business books recommended to our readers.Article Author: By getAbstract       More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you December’s top three business books recommended to our readers. “The Gig Is Up. Thrive in the Gig Economy, Where Old Jobs Are Obsolete and Freelancing Is the Future” by Olga Mizrahi (Greenleaf Book Group, 2018, 176 pages, ISBN: 9781626344938; $16.95 As the advantages of full-time employment diminish—with health insurance, pensions, and other benefits fading away—freelance work is an increasingly appealing alternative. Gig work can offer relative freedom and steady financial rewards. In this brief how-to, educator Olga Mizrahi shows how to utilize third-party apps such as Upwork or Guru to break into the freelance market and build a reputation. She describes how to move from apps to cultivating your personal client base and... Read more »
  • Customer Service Training Lessons—From My Lost Umbrella
    Author: By Margery Weinstein I’ve had a long and noble line of beautiful, big, dome umbrellas I named Gertrude. A dome umbrella is necessary if you walk mile upon mile outside in New York City, which can become surprisingly windy, especially when it rains. The dome umbrella is a thing of beauty because it never snaps inside out, no matter how intense the gust of wind. Some of my Gertrudes have been polka-dotted, some have had black hearts, some have had prints of multi-colored shoes. I’m such an accessories fanatic that I name umbrellas and purses I love the way some people name cars or boats they love, hence, the name Gertrude. I’m up to about Gertrude XII at this point. Or, I should say, I was. I recently had the great luck and privilege to fly first class from New York to Honolulu, HI. The norm is economy for me, so... Read more »
  • 5 Tips to Follow in Light of the #MeToo Movement
    Companies need to be vigilant about maintaining a safe working environment, and workers can help mitigate negative scenarios by keeping in mind these suggestions.Article Author: Sara Jensen, Vice President of Human Resources, Innovative Employee Solutions (IES) Women and men everywhere are speaking up about inequality, injustice, and sexual harassment—all topics that have remained relatively unspoken until recently. Many Americans spend the majority of their day at the workplace, and in wake of the #MeToo movement shifting social attitudes and holding sexual harassers accountable, we see more workplace horror stories coming to light. But even as these truths are revealed, many women still say they’ve seen zero change in their own workplaces. Statistics show 81 percent of women and 43 percent of men have experienced some form of sexual harassment or assault in their lives. Although the same survey states the workplace is the less common place to experience sexual harassment—with 38 percent... Read more »
  • Intelligent Learning: Unlocking the Opportunities
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    The new learning landscape is a collection of always-on elements working together. The shift to this new architecture is underway, as evidenced by the current priorities for learning organizations.Article Author: David Wentworth, Principal Learning Analyst, Brandon Hall GroupThere’s been a recent paradigm shift in learning architecture. Moving from course catalogs and compliance to incorporating concepts such as micro learning and personalization, we’ve evolved from e-learning to digital learning in a single generation. This new, complex learning landscape of fresh solutions, legacy systems, and emerging technologies can present multiple challenges for Learning professionals. Organizations also face learning challenges from within. Inability to properly measure impact and a lack of alignment between learning and outcomes are seen as the biggest challenges to achieving learning goals.                                 Actually, learning has been evolving for decades, but that evolution is accelerating. With each new advance, augmenting—rather than replacing—the previous one, we now have a vast array of technologies at... Read more »
  • Training magazine Announces 2019 Training Top 125 Winners
    Rankings will be revealed at the Training 2019 Conference & Expo, February 25-27 in Orlando, FL.Article Author: By Lorri Freifeld FOR IMMEDIATE RELEASE                                             Contact: Lorri Freifeld, Editor-in-Chief, Training magazine lorri@trainingmag.com   Minneapolis, MN (November 28, 2018)—Training magazine, the leading business publication for Learning and Development professionals, today announced the winners for the annual Training Top 125, which ranks companies’ excellence in employer-sponsored training and development programs. The rankings for the 125 leading organizations will be unveiled during a black-tie awards gala February 25 during the Training 2019 Conference & Expo, February 25-27 in Orlando, FL. “The 2019 Training Top 125 winners highlight the importance and value of training—to their organizations, to their employees, and to their industries and communities,” said Training magazine Editor-in-Chief Lorri Freifeld. “They are on the leading edge as they effectively deliver employee training that pushes the needle forward to meet organizational goals while developing an engaged, creative, and committed workforce. Congratulations to... Read more »
  • Tips for a Successful Company Reorg
    HR leadership and the executive team can alleviate much of the pain that comes with internal reorganizations by considering employees first, taking time to communicate and listen effectively, and following up on promises.Article Author: Bill Boebel, CEO, Pingboard Big and small companies alike can experience the moment when they realize internal restructuring may be the best path forward for improved efficiency, a better track to increase revenue, and an opportunity to improve corporate reputation. According to McKinsey and Co., 70 percent of reorganizations in North America led to increased value for the companies. Though the benefits are obvious, the process doesn’t come without challenge. People are fearful or uncomfortable when it comes to change and all-around apprehensive about the word, “reorg.” Employees wonder what’s at risk for them, managers may forget to consider emotion in their communication, and the entire process can just get messy. Here are some tips HR managers and... Read more »
  • The Domino Effect of Investing in Sales Manager Training (Part 2 of 3)
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    Training managers on how to assess sales performance produces roughly four times the return on investment compared with sales methodology training.Article Author: Michelle Vazzana, CEO, Vantage PointThis is the second part of our examination of a large multi-year study that showed how organizations that invest in training their sales managers do significantly better than those who do not. We will look at the types of training managers actually receive and the impact on sales performance. Part 3 will examine alternative and more impactful training available to realize better ROI. (Part 1 is available here.) The study, done in conjunction with the Sales Management Association, included 213 companies with 25,800 sales managers. We found companies allocating more than 50 percent of their sales force training budget to sales managers generated significantly more revenue than companies spending less. The differential was as much as 15 percent. We also found that sales coaching was... Read more »
  • Training Top 125 Best Practice: MasTec – Utility Services Professional Development Program
    The three-year, customizable leadership development program provides strategic guidance and experiences for high-potential employees with divisional leadership aspirations.Article Author: Edited by Lorri Freifeld A provider of utility infrastructure construction services to the electric, telecommunication, and oil/gas industries, MasTec – Utility Services identified the critical need to build a talent bench to ensure that as senior leaders continue to advance or conclude their careers, future leaders are primed to take their place. In 2016, the company launched a new leadership initiative called the Utility Services Professional Development Program. The inception of this program began with a directive to divisional vice presidents: Identify high-potential/performing employees who can be developed to one day take your place. The Employee Development Team got involved to create a formal leadership development program to help bring the directive to life. Program Details The Utility Services Professional Development Program is a three-year, customizable leadership development program that provides strategic guidance and... Read more »
  • The Changing Face of Employee Engagement
    Advice for transition to a Millennial-dominated workforce Article Author: Casey Kraus, President, TempWorks Software The shift in demographics to a Millennial-dominated workforce has been a frequent topic of conversation in the business world over the last few years. Common perceptions of employer and employee business relationships have been overturned and replaced by new practices. I’ve seen many businesses that have successfully adapted to the new workforce, adjusting their benefits and corporate structures to align to new values and expectations. On the flip side, I’ve also seen many businesses that have done a poor job in keeping up with employee workforce trends. After more than a decade at TempWorks Software, a premier staffing software provider, I’ve worked with staffing companies of all sizes and locations across the U.S. Working directly with staffing agencies as they constantly interact with a temporary employee workforce has given me a unique perspective on the changing landscape of... Read more »
  • Living Your Corporate Philosophy by Personal Experience
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    The ancient Japanese martial art of archery—Kyudo—can provide wisdom and insight into the dynamics of workplace management.Article Author: Jérôme Chouchan, Managing Director, Godiva Chocolatier, Japan, South Korea, South East Asia, India, Australia and New Zealand                                             Corporate philosophy and company values are of primary importance to provide a compass to employees in the journey of business growth. It is also a critical factor for creating an engaged workforce. In today’s world, the majority of employees are not motivated by just the sales and profit numbers the company aims to achieve. Numbers are measurable objectives, but should not be an end in themselves. They should be viewed as signposts on the way to sustainable growth in the marketplace, which, by nature, is highly competitive. Given the importance of the corporate philosophy for the company, many wonder why it often ends up as merely words in leaflets and posters on the wall. Why it fails... Read more »
  • Simply Great or Simply Most Complex?
    Author: By Margery Weinstein I’ve noticed a recurrent personality type in the workplace. The person who seeks to take a simple task or communication and make it as complicated as possible. A former boss joked about one of our colleagues that it was like she wanted to take two bus transfers to cross the street. That could be said of many of people in the workplace. Sometimes it’s a matter of brain function, with some minds seeming to prefer the unnecessarily complex, and sometimes it’s a matter of posturing. The more complicated and challenging a communication or task, the more respect it will garner, that line of thinking goes. A recent article in Forbes sheds light on this phenomenon, noting that simplicity creates more effective and engaged workforces. For instance, a marketing campaign with just one message, such as one brand, will be more successful than a marketing campaign where people are... Read more »
  • Developing a New Talent Pipeline
    How to incorporate an untapped pool of talent that can generate double bottom-line results.Article Author: Elyse Rosenblum, Principal, Grads of Life We often hear from employers that one of their biggest pain points is finding high-quality entry-level talent. With the unemployment rate in America currently at 4.1 percent, it should not be a surprise that hiring is a challenge. However, employers often overlook an untapped pool of talent—the nearly 4.9 million young adults who are unemployed, underemployed, or out of school. At Grads of Life, our mission is to help employers build a talent pipeline that works for them—one that can streamline onboarding and training, improve employee retention, increase diversity, provide subsidized labor costs through government incentives, and heighten goodwill in the community. These are proven business benefits, which you can learn more about in our white paper, Workforce Wins: The Case for Opportunity Youth Talent Pipelines, which highlights innovative employers... Read more »
  • The Do’s and Don’ts of Employee Termination
    When a manager is weighing the option of terminating an employee due to disciplinary issues or work performance, he or she must lay the groundwork well in advance to ensure the termination is done properly and is well documented.Article Author: Kimberly M. Covington-Collier, PHR, SHRM-CP, Human Resources Manager, AccessPoint Terminating an employee can be a difficult task that can be tricky at best and, if not done correctly, can have negative legal ramifications. The difference is in how you handle each situation. There are two types of terminations: Involuntary termination, where an employer decides to end the work relationship through firing or layoff Voluntary termination, where an employee resigns under his or her own volition Voluntary terminations are by far the easiest to deal with. Employees initiate the process and resign. It’s as simple as that. These types of terminations can be invaluable, as exit interviews allow company representatives to have a candid conversation and... Read more »
  • Training Top 125 Best Practice: General Manager Onboarding at La Quinta Inns & Suites
    During their first two weeks on the job, new general managers are partnered with a field training manager, who conducts in-person facilitated training at a certified training hotel.Article Author: Edited by Lorri Freifeld To the ensure success of its three strategic priorities of “Driving Consistency in Product,” “Driving Consistency in Experience,” and “Driving Engagement with Our Brand,” La Quinta Inns & Suites places specific emphasis on the orientation and job training for hotel general managers (GMs), as leadership stability and effectiveness in this role impacts the entire hotel. Program Details During their first two weeks on the job, new general managers are partnered with a field training manager, who conducts in-person facilitated training at a certified training hotel. During this period, the new manager is immersed in the tasks and philosophies requried to succesfully run the hotel. Topics cover managing people, managing product, and driving profit. During onboarding, general managers receive a personalized development... Read more »