Training News

  • You Probably Don’t Understand Your Introverted Employees as Well as You Think
    How to set your employees—and yourself—up for success.Article Author: Michael R. Segovia, Senior Consultant, The Myers-Briggs Company Introversion has been a popular topic online for years, with many claiming to be misunderstood by their employers, peers, and friends due to their heightened need for solitude. Brie Larson, who portrays Captain Marvel in the film of the same name, summed up much of the challenge, and opportunity, for those who prefer Introversion in the workplace: “The thing I thought was my weakness was my greatest strength,” she says. “My Introversion, the thing that made me go, ‘Well, I couldn’t be a superhero,’ is the same thing I think makes this story important to me. Because I’m saying, ‘I’m flawed, I don’t know how to do this, I’m still figuring it out, I’m learning, I want to grow.’ But I’m committed to myself.” “Introversion” describes how we get our energy—those with this preference tend to enjoy spending… Read more »
  • Microlearning Is Like Leaves Without a TreeMicrolearning Is Like Leaves Without a Tree
    Like leaves without a tree, microlearning content that doesn’t tie back to a learner’s context won’t stick and amounts to so many leaves blowing in the wind.Article Author: Sam Herring, Vice President and General Manager, Intrepid by VitalSource On a recent weekend, I caught up on my regular Sisyphean chore: raking leaves that blow into my yard from my neighbor’s three large oak trees. I refer to these trees as the “gifts that keep on giving” because they start losing their leaves in October and continue until spring. As much as I appreciate these trees, I could do with fewer leaves. I see a parallel in today’s digital learning offerings. In recent years, there’s been a faddish fixation with microlearning, and it’s gotten a bit extreme. Somehow, microlearning has become the answer to too many performance questions. Organizations are providing scads of disjointed content from catalogs, aggregators, “smart” artificial intelligence (AI) recommendation… Read more »
  • The Importance of Employee Development
    Employee development requires time, preparation, and energy, but, when done correctly, it yields significant dividends.Article Author: Michael Zammuto, CEO, Employee development is paramount to the success of any business or enterprise. In many regards, employees can either make or break a business. After all, workers frequently interact with customers and handle tasks that are critical for general performance and professional functionality. However, to truly understand the importance of employee development, a comprehension of the roles employees play in business is necessary.  In many regards, employees greatly control or influence a company’s culture. The people who work for a business and handle many of the mundane, day-to-day operations often determine the daily energy and environment. This is carried out via attitudes, behaviors, and conduct both within and outside of the company. Consequently, this is one of many reasons employee development matters so greatly and has the power to determine the trajectory… Read more »
  • Training Top 125 Best Practice: SE2’s TPM Learning Factory
    SE2 has seen 30 to 45 percent increases in Technical Project Managers (TPM) new hire readiness capability on the job, compared to previous TPM new hires who did not attend the TPM Learning Factory. Article Author: Edited by Lorri Freifeld A leading technology and business-process-as-a-service (BPaaS) provider focused on the North American life and annuity insurance industry, SE2 is challenged with delivering more than half a million project hours to its customers every year. SE2’s success depends heavily on producing capable Technical Project Managers (TPM) and delivery resources. The TPM Learning Factory has provided a foundation and framework for producing the level of resources required to support this critical role (the Technical function is almost half of the organization). Program Details A blended learning approach was required for this program to be successful. Portions of the “rote” memorization pieces are delivered through in-person classroom training, accompanied by peer-to-peer practice and support. The… Read more »
  • Why Negotiation Training Can Be More Beneficial Than an MBA
    Training that put learns into simulated negotiations against experienced buyers or sellers can help them rapidly build and retain vital real-world skills.Article Author: Milena Gallo, Content Editor, Gaining your Master’s degree in business administration can be an outstanding accomplishment, but how impressive is that MBA if you can’t negotiate an employment contract that pays you what you’re worth? When an employer sees you made a poor impression negotiating your contract, how likely is it that you will be placed in key decision-making roles within the company? Likely slim to none. Think and Train as a Team Companies want to be assured you can contribute effectively in a team. In certain job markets, contributing may include being part of a negotiation team. Dr. Bob March emphasized the need for companies to have their sales teams trained together in seminars. If you have sufficient budget and numbers, then choose an in-house option;… Read more »
  • What Is Compassionate Leadership?
    Author: Margery Weinstein In my job as an editor of a health trade publication, I work with a doctor, who is our head editorial advisor—and a proponent of what some call “compassionate leadership.” He doesn’t give his approach to leadership that label, or any label at all, but that’s what it reminds me of when he says, “Kindness is the key” in managing workplace challenges. “Kindness is key” means starting a conversation with an employee who is not working out by asking, “You’re not happy here, are you?” That question is an alternative to beginning the conversation with accusations and criticisms. It’s a way of opening employees to acknowledging the difficulty they are having in their role, rather than fixating on assigning blame. I was reminded of that “kindness is key” approach last week when I read a Q&A in Forbes between contributor Laurel Donnellan and Nate Regier, Ph.D., CEO and founding owner… Read more »
  • Engage Experienced Sales Professionals with Advanced Skills Training
    There are many ways to keep a top performer and a high-potential performer engaged, but one of the most important ways to do that is to invest in building their skills. Article Author: Andrea Grodnitzky, Chief Marketing Officer, Richardson Sales Training If you’re like most sales organizations, your top-performing salespeople are critical to your success. But in a tight labor market, keeping those people is a risk. A great salesperson always has options, especially today. There are many ways to keep a top performer and a high-potential performer engaged, but one of the most important ways to do that is to invest in building their skills.  This is tough. Foundational sales training programs are pretty easy to find and procure, but advanced selling programs are harder to find and deliver. However, your top performers are worth the effort.  One option you might consider is investing in training that focuses on building… Read more »
  • From Individual Contributor to LeaderFrom Individual Contributor to Leader
    Excerpt from “Everyone Deserves a Great Manager: The 6 Critical Practices For Leading a Team” by Scott Miller, Todd Davis and Victoria Roos-Olsson.Article Author: Scott Miller, Todd Davis, and Victoria Roos-OlssonIn tennis, what wins on grass and clay doesn’t always translate to asphalt. When you win Wimbledon, you don’t expect your coach’s first conversation to be, “Congratulations, you won on grass! But now it’s going to take a whole different approach to win on asphalt.” You expect to be showered with accolades; instead you get an ego enema. The world of professional tennis is fraught with experts who were unable to transfer their superior play from one surface to another. Likewise, I don’t imagine that most high-performing, driven people promoted into leadership realize that they must now fundamentally change their approach. But many of the paradigms that got you promoted won’t make you successful as a leader. You may be aware… Read more »
  • How to Get the Feedback You Need
    Feedback is a tool that can be used to get you to your next career level and improve your skills and relationships.Article Author: Nichole Gause, Learning and Development Consultant When I first offered feedback workshops, I thought the sessions would be filled with supervisors seeking ways to give impactful assessments. Actually, a larger percentage of people were interested in how to get feedback. These participants already recognized that feedback is required to improve their performance, could provide insight on how to get to the next level in their careers, and could improve their relationships. After all, if my manager is a sought-after trainer, and my goal is to be one, then wouldn’t it be foolish not to try to access that treasure trove of information? If you are wondering how to get the feedback that you need, here are a few tips:  1. Make It Safe First, identify the person who… Read more »
  • The Impact of Bad Bosses on Employees and Organizations
    Develop a plan for dealing with bad bosses. Stick to it. No manager is valuable enough to destroy an organization, and that is exactly what bad bosses do.Article Author: Elaine Varelas, Managing Partner, Keystone Partners Bad bosses loom everywhere. Routinely, people return home from work with headaches, upset stomachs, frustration, and anxiety resulting from a day being belittled, needlessly stressed, blamed for misunderstandings, given poor directions, threatened, and fearful for their jobs.  All bosses tell people what to do, tell them what they did wrong and how to do better next time. They give people deadlines and instruct them where to be and when. But are all bosses bad? Great bosses do all of these things, and people thrive under their leadership and management. The saying “mission, men and me,” has military connotations, and other than being sexist, can inform an organization about the strength and effectiveness of a manager. Organizations… Read more »
  • Training Top 125 Best Practice: GCS Smart Supplies Training at PPD
    When PPD’s Global Clinical Supplies (GSC) department launched a new inventory management system to increase quality, training was required to support the rollout and ongoing use of it.Article Author: Edited by Lorri Freifeld Quality is paramount to PPD, a leading global contract research organization providing comprehensive, integrated drug development, laboratory, and lifecycle management services. It is so paramount that it is part of two of PPD’s 5 Defining Principles: “We do the right thing” and “We earn our customers’ trust.” PPD supports quality by hiring and training the right people, by implementing appropriate tools, and by creating effective processes. The Global Clinical Supplies (GSC) department launched a new inventory management system to increase quality by focusing on compliance, reducing deviations, and making the safety recall process faster and more reliable, as well as being more efficient on operational processes. Processes were created to effectively use the inventory management system, and training… Read more »
  • How to Create Real Accountability Despite these 7 Common Complications
    Employees must know in advance they will have to answer for their actions. And they must trust and believe there is a fair and accurate process for keeping track of their actions and tying that behavior to real consequences.Article Author: Bruce Tulgan, Founder and CEO, RainmakerThinking, Inc. In order to make accountability work, it’s not enough to chant the slogan around the office and hope people get it. First, accountability works only as a management tool if employees know in advance they will have to answer for their actions. If you tell employees they’re accountable after the fact, it won’t affect their behavior. Second, employees must trust and believe there is a fair and accurate process for keeping track of their actions and tying that behavior to real consequences. What does that process look like? Spell out expectations in advance in vivid terms Track employee performance every step of the way Follow through… Read more »
  • A Question for the Ages
    Author: By Margery Weinstein A study came out recently that surprised many—it looks like there may not be as much ageism is the workplace as we once thought, according to reporting by John Boitnott in Entrepreneur. Addison Group published a survey of more than 1,000 full- and part-time employees, debunking some of the more popular misconceptions about the role of age in the workplace, Boitnott writes. It found that 90-plus percent of employees are satisfied with the diversity of age ranges in their workplace, while 79 percent reported they’d take a job at a company where the workforce skewed older, and 75 percent would take a job at a company where it skewed younger.  I’m not overly surprised because at the company where I work as an editor of a health trade publication, there are many, many 60-plus employees. The wisdom of these older employees is a great thing; the tech ignorance/phobia,… Read more »
  • Boost Resilience to Beat Burnout
    Excerpt adapted from “Career ReCharge: Five Strategies to Boost Resilience and Beat Burnout” by Beth Benatti Kennedy, MS, LMFT.Article Author: Beth Benatti Kennedy, MS, LMFT As a leadership coach and corporate trainer, I treat resilience as a business competency. We know how important time management, project management, and leadership are, but how can employees be effective in their careers if they do not have the ability to deal with change? Constant change is the norm in most organizations, and resilience is crucial to staying productive and having a positive impact in an organization. Resilient employees have more positive energy to deal with challenges and are less likely to burn out and disengage. Career Engagement and Burnout  What comes first, burnout or lack of engagement? A March 2016 Gallup engagement study revealed that only a third of U.S. employees are engaged at work; half (49.5 percent) are “not engaged”; and 16.5 percent… Read more »
  • Time for Transformational Leadership to Effectively Lead Organizational Knowledge
    The key to transformational leadership is based upon satisfying basic needs and meeting higher desires though inspiring followers to provide newer solutions and create a better workplace.Article Author: Mostafa Sayyadi, CAHRI, AFAIM, CPMgr Transformational leadership can help companies achieve greatness in knowledge management. In the absence of effective transformational leadership, companies lose the required direction to achieve a high degree of competitiveness, and cannot implement successful change in order to adapt to today’s uncertain business environment—they simply resort to managing the status quo. Transformational leadership is easy to understand and implement, and to inspire followers to be one voice and vocal throughout the organization. Transformational leadership is more realistic than some of the other leadership forms and a style that should be embraced at the senior level of organizations to enhance knowledge management effectiveness through implementing organizational change and developing a shared vision for future expansion into a global business environment. … Read more »
  • Let’s Live Our Best L&D Lives In 2020!
    Are you doing work that you’re proud of and your audience finds value in? If not, are you able to change the circumstances to get there?Article Author: Dawn J. Mahoney, CPLP, Owner, Learning in the White Space LLC I had several different topics in mind for this “Last Word” column, but since this is the end of the calendar year, it seemed appropriate to do both a bit of looking back over this year and looking ahead to 2020. (I know, I’m not unique or trailblazing with this, but I believe there is value in the exercise.) What do I mean by “Live Our Best L&D Lives”? Of primary importance is: Are you doing work that you’re proud of and your audience finds value in? If not, are you able to change the circumstances to get there? Often, it takes very little to make a huge difference. For example, you know… Read more »
  • To Create Or Curate: That Is The Question
    When presented with a choice between two options, we’re tempted to think “this or that.” But with creating or curating, the best option is to think “and” instead of “or.”Article Author: Roy Saunderson, MA, CRP, Chief Learning Officer, Rideau Recognition Solutions When you are responsible for educating everyone in your organization, it is helpful to draw upon various mediums of communication to assist with this goal. This raises the question of whether you should be creating new content to get the message out or curating existing content that you deliver to your organization’s readers and viewers. Content creation, as the name implies, is all about creating original content and then marketing or broadcasting it to staff, followers, or subscribers. It necessitates knowing the topics of interest of your target audience and creating visual or text-based content that would appeal to them. The created content could be disseminated through blogs, ebooks, videos,… Read more »
  • Make Yourself Modular
    Take a lesson from e-learning: Reuse and repurpose learning content and processes—and your training skills.Article Author: Bob Pike, CPLP, FELLOW, CSP, CPAE As many of you probably know, there is a concept in e-learning called RLO, for reusable learning object. The theory holds that if you assemble learning in bite-sized units, rather than weave it inextricably into complex and mission-specific programs, you later can lift these gems of learning from their original settings and place them into other courses, where they can shine anew. The key to RLO is the database. Whenever someone creates a learning object, it must be indexed in a way that lets us find and use it again (or differently), as needed. I paste content and processes from one learning program into another all the time. Take a simple example: using a fire extinguisher. If we are teaching delivery drivers to apply this tool effectively, we create… Read more »
  • Enabling Organizational “Response-Ability” To Change
    Successful organizational transformation requires an empathic, people-centered approach to change that nurtures a culture of aspiration, alignment, autonomy, and accountability.Article Author: Tony O’Driscoll, Professor, Duke University’s Fuqua School of Business In today’s globally connected and digitally mediated business ecosystem—where the rate of change is accelerating and the degree of complexity is compounding—organizations are fighting for their lives as they struggle to navigate the widening polarities of efficiently running their business and effectively changing it. Since 2000, just over half of the companies on the Fortune 500 list have disappeared. And some 75 percent of today’s S&P 500 companies are expected to be replaced within 10 years. Today, organizations are perishing at increasingly alarming rates because they can’t keep up with the intensifying levels of change and complexity within the business ecosystem. The existential threat facing organizations is clear: They must change or they will die. But changing organizations is not easy.… Read more »
  • Learning 2030: Beyond Technology
    Technology will play an oversized role in learning in 2030. But so will human teachers, peers, families, and communities at large. Together, we will need to evolve from us learning about technology to technology learning about us.Article Author: Anna A. Tavis, Ph.D., Academic Director, Human Capital Management Program, NYU My Future of Work class at NYU kicks off with the ritual rearrangement of the room set-up. Students know to break up the rows of chairs to create pods and place themselves around the room. The instructor’s spot also needs to shift. The pods take up most of the class space and leave just enough room for the instructor to maneuver in between chairs joining different pods as students work on assignments and projects. By the start of the second session, the room rearrangement ritual becomes the way we do things around here. As students trickle into the classroom, furniture gets moved,… Read more »