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  • Life and Work Lessons from Playing Soccer
    Prepared strategies and tactics are useful, but so, too, is the spontaneity that can radically change the direction of the game. Take a risk, be bold, and, most importantly, enjoy! Article Author: Terence Brake, Director, Learning & Innovation, TMA World My excitement is building. It’s time for soccer’s quadrennial World Cup tournament. After Brazil in 2014, Russia will be the host country for this year’s 32 national teams (men) between June 14 and July 15. When my wife heard I was writing about my life and work lessons from playing soccer, she protested. “Your women readers won’t understand the game.” Really? The interest in woman’s soccer is surging. While I was in the UK a couple of weeks ago, I watched the Football Association’s Women’s Cup Final on TV. The very boisterous crowd in the stadium was 45,000. Five years ago, the crowd at the final was 4,998. The 2015 Women’s World... Read more »
  • Training Top 125 Best Practice: Emser Tile, LLC’s Master’s Program
    The second of the three-dimensional Emser University programs, “Master’s Program” targets employees who have been working at Emser for six to eight months. The program gets to the core of managing accounts, customer and employee relationships, and the overall business.Article Author: Edited by Lorri FreifeldEmser Tile, LLC, designed Emser University to be a venue for educating and training its staff and customers. The second of the three-dimensional Emser University programs, “Master’s Program” targets employees who have been working at Emser for six to eight months (the other two programs focus on “First Principles” for new hires and a customer version). Program Details After applying what they learned in Initial Branch Training (IBT), Branch and Operations managers, along with Sales reps, travel to Emser Tile’s corporate office in Los Angeles, where they learn more about advanced sales techniques, managing customer accounts, freight and pricing programs, business strategies, and in-depth product knowledge. Where IBT starts trainees... Read more »
  • The Importance of Training for Memory Retention
    It is important to consider retention when planning training for employees. By employing strategies such as reintroducing the material, activating the information, and using spaced repetition, learners may remember more of the knowledge gained during training.Article Author: M. Courtney Hughes, Ph.D., MS, Senior Researcher of Healthcare, Relias Institute Novelist E.M. Forster once said, “Unless we remember, we cannot understand.” With patients’ lives and well-being often at stake, it’s imperative that health-care professionals understand the material from their training, whether it be on compliance topics such as adhering to HIPAA law or more performance-related topics such as taking steps to reduce hospital readmissions. Furthermore, helping employees remember the important information they learn in training helps them do their job better, creating a win-win situation for the employee and their client. The estimated percentages of how much information learners forget after the initial learning period varies, with most estimates falling between 75 and... Read more »
  • The Worst Companies to Work for: What a Recent Report Tells Us
    Author: By Margery WeinsteinThe best companies to work for have customized development plans, supportive managers, effective incentives, and opportunities for advancement, among other attributes. What do the worst companies to work for have (or lack)? USA Today recently shared findings of a report the Wall Street Journal did in which it analyzed employer rankings posted to the site, Glassdoor. An analysis of the report, published in USA Today, offers insights into what employees consider problems, among them poor work-life balance. When you think of your company’s culture, how does work-life balance stack up as a priority? I had a friend years ago who worked at a recruiting firm. She shared with me that applicants who express a desire for “work-life balance” were considered to have a strike against them. This was more than 10 years ago. Have things changed? Or is it still that way at your company—that an applicant who... Read more »
  • Engineering a Solution to Lackluster Employee Engagement
    A data-driven model can help organizations understand the different dimensions of employee engagement, in turn helping companies develop more targeted strategies to improve engagement where it matters most.Article Author: Stephen F. Young, Ph.D., Research Scientist, and Michael D. Smith, Director, Organizational Leadership Practice, Center for Creative Leadership (CCL) Here’s some depressing news: Since Gallup started formally measuring employee engagement in 2000, engagement rates for U.S. employees have never gotten above 33 percent. For Millennials, engagement rates are often even lower than in the overall workforce. This is a problem. Studies show engaged employees stay longer at their jobs, reducing turnover costs. And companies with the most engaged employees are more profitable and deliver more value to shareholders. From multinational Fortune 100 corporations to small nonprofits to government agencies, engaged employees are a secret ingredient that helps the most successful organizations rise above the rest. Take the example of a heavy equipment company whose employee... Read more »
  • Are You Performing at Your Highest Potential?
    If you fail in your job or business, you may experience the apprehension of failing again in another profession. Apprehension prevents you from working at your highest potential. It also prevents you from experiencing whatever is happening in your life to its fullest.Article Author: Kit Gupta, Global Speaker, IE Sigma In a 2005 commencement address at Stanford University, American businessman Steve Jobs shared three stories of his life that reverberated in the hearts of millions around the world. One story that resonated with me is particularly essential to understand if you are on a path to achieving what you truly desire. Jobs began by saying, “It started before I was born.” Jobs’ biological mother, who he said was “a young, unwed college graduate,” had put him up for adoption. His biological mother refused to sign the adoption papers when she discovered that the mother who wanted to adopt Steve had never graduated... Read more »
  • 3 Ways to Maximize Your Investment in Millennial Training and Development
    When 87 percent of Millennials say professional growth and development opportunities are important to them, organizations need to respond.Article Author: Sue Wigston, Chief Operating Officer, Eagle’s Flight According to Pew Research Center, more than one in three American workers today are Millennials (the group of individuals born between 1980 and 1999). This statistic holds true in workforces around the world, and these numbers will only continue to grow, further challenging the current business landscape. This is not only because of sheer numbers, but because of the influence any group of this size can have. So what do Millennials value? In the 2016 Deloitte Millennial Survey, it was found that Millennials hold employee satisfaction, ethics/integrity, and customer focus to be most highly valued, and these are the elements they believe will make organizations succeed in the long term. Moreover, this is a generation that highly prioritizes personal and professional development, with 22 percent... Read more »
  • Training Top 125 Best Practice: Coaching for Success at Dominon Enterprises
    By creating and distributing the exact expectations of messaging through an online coaching tool, managers aimed help account representatives retain clients through value-based conversations.Article Author: Edited by Lorri FreifeldIn keeping with its goal to train and retain creative, self-motivated employees, online marketing and software services company Dominion Enterprises continually looks for new and innovative ways to address the challenge of efficiently and effectively providing training to in-house and remote staff. In 2017, the company’s Dominion Web Solutions (DWS) Recreational division implemented a rate increase that needed to be communicated to customers. DWS leaders chose to use an online coaching tool, Commerical Tribe, with the goal of providing consistent, effective messaging to their teams. By creating and distributing the exact expectations of messaging, managers hoped to impact the ability of account representatives to retain clients through value-based conversations. Program Details DWS leaders used Commercial Tribe to create videos of the baseline rate increase messaging, which... Read more »
  • How Health-Care Providers Can Maximize Success in a Managed Service Program Partnership
    Workforce solutions companies offer integrated and strategic support to help health-care organizations in recruiting and hiring both their contingent and permanent workforce. Here are three tips for getting more out of your partnership.Article Author: Dan White, President, Strategic Workforce Solutions, AMN Healthcare Rising patient demand and worsening shortages of clinical workers have made talent acquisition one of the most important—and difficult—issues facing health-care organizations today. As hospitals and health-care providers around the country know first-hand, health-care workforce supply isn’t keeping pace with hiring demand, leading to a so-called “war for talent.” Faced with these challenges, many health-care organizations are turning to workforce solutions companies that provide Managed Services Programs, or MSP. These workforce solutions companies offer integrated and strategic support to help health-care organizations in recruiting and hiring both their contingent and permanent workforce. In addition, a high-quality MSP can offer advanced solutions for most of an organization’s workforce challenges, thereby... Read more »
  • Winning the Talent War #3: Build Your Own Reserve Army
    Enduring relationships with good talent can’t always be maintained through uninterrupted employment alone. What if people could leave and come back again, all the time?Article Author: Bruce Tulgan, Founder and CEO, RainmakerThinking, Inc. My company has had the great honor over the years of working with the United States Army. One time, I was at Fort Leavenworth addressing a group of Generals about best practices in business. I was telling them how many business leaders are becoming so concerned about turnover and so intent on not losing the training investment they make in their employees that they are going to great lengths to retain people in less than traditional ways. Rather than lose people altogether, some employers are retaining people part time, flex time, as telecommuters, and in other non-traditional manners. Many employers are letting their people leave and come back. And, in some cases, employers are even saying to people,... Read more »
  • Neuroscience: Applying the Same Principles to Learning Content Strategy, Development, and Delivery
    Understanding how people learn is almost as important as deciding what they should learn.Article Author: Skip Marshall, Skip Marshall, Vice President and Chief Technology Officer, Human Capital Management (HCM), Tribridge, a DXC Technology Company Research from Bersin by Deloitte shows that high-performing learning organizations are 92 percent more likely to innovate across several business areas. This doesn’t happen without a cohesive learning strategy that ensures content is not only created to align with business objectives, but also that learning content itself is high impact and relevant to the needs of the modern learner. One aspect of learning gaining prevalence in recent years is the exploration of neuroscience as a contributor to learning success in the workplace. Understanding how people learn is almost as important as deciding what they should learn. Currently, three principles of neuroscience have high relevance for Learning professionals: Attention Memory Exploration Each of these is connected to segments of learning content strategy to... Read more »
  • Do You Want Courageous or Fearful Employees?
    Author: By Margery WeinsteinThe question of whether to breed fear or courage in your employees seems to have an obvious answer—courage. But the way some companies approach workforce management, you would think they mostly wanted fearful employees. A column in Forbes last week ponders whether companies are nurturing fear or courage. Writer Margie Warrell offers courage-boosting suggestions such as creating a bold vision and a shared sense of mission, and helping employees get comfortable feeling uncomfortable. When I passed by a Starbucks this morning, I noticed a small blackboard posted on the sidewalk advertising drinks to help passersby “cool down.” I started wondering how much liberty store managers had to decide what to promote in such street advertising. Does a corporate directive come down to all the stores telling them what to post on their sidewalk chalkboards or in their windows? Or can a store manager decide that advertising ways to cool down... Read more »
  • 4 Opportunities to Share Your Training Expertise
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    Now's the time to think about submitting a Training 2019 Conference & Expo speaker session proposal, entering the Top Training Video Awards (TTVs), nominating an Emerging Training Leader, and applying for the 2019 Training Top 125.Article Author: Lorri FreifeldI've been editor-in-chief of Training magazine for 11 years now, and it still amazes me how collaborative this industry is. Companies often ask me how they can share their training stories and showcase their learning and development best practices. This is the perfect time of year to answer that question because I can think of four opportunities right off the bat: 1. Submit a session proposal for Training magazine’s 42nd annual Training Conference & Expo (Feb. 25 - Feb. 27, Orlando, FL). If your session is accepted, you’ll receive a 3-Day Conference registration for free (value: $1,595). We welcome submissions from in-the-trenches training professionals, consultants, authors, and vendors from corporations, academia, nonprofits, government, and the... Read more »
  • A Journey Toward More Effective Training
    In journey-based learning, the focus is on building habits over time by combining small milestones with brief peer-level educational opportunities.Article Author: David Arnowitz, Co-Founder and Chief Technology & Strategy Officer, Arnowitz Culture Agency The critical question in training today is, “What kind of learning leads to high performance?” Evidence suggests that taking a journey-based learning approach to changing habits is linked to individual and team performance excellence, and research shows that organizations adopting this approach achieve outcomes that can be measured in both quantity and quality. Yet, too few companies are embracing journey-based learning, and consequently many training programs are epic failures despite large investments. For example, leadership training in the U.S. has seen an annual investment of nearly $160 billion that has had little impact on improving performance. Corporate training programs fail, despite investments in state-of-the-art technologies, such as interactive virtual classrooms, mobile and video-based training, and Websites with responsive learning management... Read more »
  • Why Global Team Leaders Need a 21st Century Set of Skills
    If power and authority was the currency of leadership in the past, trust and respect is the currency of leadership in the 21st century of global leadership. You have to trust people to make decisions while you are asleep.Article Author: Jo Owen Leading a global team involves extreme leadership because everything is harder on a global team. That is very good news. If you can lead a global team, you can lead any team. Even better, if you lead a global team, you learn the skills all leaders will need in the 21st century. Leading a global team is your passport to the future. The basic disciplines of leading a global team are more intense than with a domestic team: Communication is harder; building trust is harder; understanding each other across cultures, language, and time zones is harder. Goal setting is harder because the needs of the center and the needs... Read more »
  • 5 E-Learning Roadblocks to Avoid When Crafting Your Training Strategy
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    In order for your training strategy to be effective and for your e-learning course to deliver real and positive results, you need to identify clear objectives you can measure.Article Author: Kamy AndersonEffective employee training is crucial when it comes to improving a company’s overall performance and growing a business. Only when you train your employees well will they be able to contribute to your company’s success and help your organization become profitable. One of the best and most effective ways to train your employees is to provide them with the option of e-learning. Reason? It helps them improve their skills quickly, learn at their own pace, know their gap areas and address them, learn without hampering work, and so on. Although e-learning makes sense in today’s fast-paced world of business, it is key to ensure it is part of an effective training strategy. Keeping in mind that creating a training strategy requires... Read more »
  • Training Top 125 Best Practice: Choice Hotels International’s My Comfort Culture
    For its flagship brand, Comfort, Choice Hotels International aligned product improvements with guest experience and associate learning in a project called My Comfort Culture.Article Author: Edited by Lorri FreifeldChoice Hotels International is one of the world’s largest lodging companies, with 6,500-plus hotels in more than 40 countries. Comfort is the company’s flagship brand, with 1,600-plus properties. Comfort’s performance is a strategic priority with emphasis on guest satisfaction, revenue, and market share. Comfort previously focused on investing in product improvements with limited attention to the guest experience or developing people in a consistent way. As a result, key performance metrics were below expectations. In 2015, Choice Hotels aligned product improvements with guest experience and associate learning in a project called My Comfort Culture. Program Details My Comfort Culture goals are to help franchisees build stronger teams, improve customer service, and drive brand performance. To accomplish this, the Learning and Development (L&D) team had to establish... Read more »
  • Stuck in a CRM ROI Bottleneck?
    Run your training solution through this four-part selling skills alignment stress test.Article Author: Alexandra Ballantine “It’s never about the tool, it’s about the mechanic, using the tool” —Gary Vaynerchuk @garyvee Today’s sales teams must use customer relationship management (CRM) or fold their tents, but the long promised dramatic advances in productivity remain elusive, and poor training is rightly cited as a main culprit. To realize the ROI sales teams deserve after so many years of investment and hard work, many now select training solutions that claim core selling skills shape their courseware.  Here are four new metrics you can apply to any CRM training program to ensure it pays more than lip service to this critical goal. As a bonus, each one will lay the foundation for a powerful benefit guide on which to base your proposal to fund the training program you believe is right for your team. 1. Self-fulfillment and empowerment emerge as... Read more »
  • The Progressive Power of Ed-Tech
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    Humanizing your training is the key to corporate learning. Article Author: Angela Maiers, Founder, Choose2Matter, and Dr. Dovi Weiss, Head, Digital Pedagogy at Kibbutzim College, and Pedagogical Founder/Chief Scientist, Time To KnowThe tension is building between humans and technology. Can you feel it? On one hand, corporate trainers and managers know they need to be using the most cutting-edge, blended training. On the other hand, managers must acknowledge the growing need their employees, especially Millennials, have for jobs that value and invest in them through benefits, enriching training, supportive human resources, and managers who communicate openly and frequently. These elements are imperative not just for a positive employee experience but also to ensure organizations’ survival though the Fourth Industrial Revolution. What the world of corporate training needs right now is a synergy of humans and tech—this will be the secret method for success in the workforce of the future. Tech Might... Read more »
  • June 2018’s Top Reads
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    In partnership with getAbstract, Training brings you June’s top three business books recommended to our readers.Article Author: By getAbstract       More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you June’s top three business books recommended to our readers. “You Can Do Anything. The Surprising Power of a Useless’ Liberal Arts Education” by George Anders (Little, Brown & Company, 2017, 352 pages, ISBN: 9780316548809; $18.36) Pulitzer Prize-winning author George Anders believes people who infuse “a humanist’s grace” into “technical disciplines” meet the employment needs of contemporary society. He explains that liberal arts graduates can blend their skills, training, and “explorer’s spirit” to land innovative, satisfying jobs in varied fields. Most of his examples focus on recent grads, but his approach is transferrable to those who are ready for a career change. Anders offers valuable tips to help liberal arts majors envision their career... Read more »